Dream Catchers inc
San Antonio, Texas, United States
http://www.dream-catchers-inc.com

ITIL Awareness

The Exploring IT Service Management Concepts provides the attendee with an in-depth introduction to IT Service Management and what it takes for an IT organization to achieve business and IT alignment, repeatable processes and demonstrable IT service value. It introduces the basic concepts of IT Service Management as described within the IT Infrastructure Library (ITIL ® ). The attendee i......
 

The above product is also available on CD - this is a single user licence - only one person can use this CD. We also have corporate Network licences of the PRINCE2 Manual available. ...
 

This is a single user licence - only one person can use this CD. We also have corporate Network licences of the MSP Manual available....
 

Management of Risk Manual (CD-ROM) The above product is also available on CD - this is a single user licence - only one person can use this CD. We also have corporate Network licences of the M_o_R Manual available....
 

The APM-IC is the result of a collaborative venture between the APM and the UK government’s Department for Education and Skills. Unlike the other four APM qualifications, no prior knowledge or experience in project management is required for the APM-IC (Introductory Certificate). It is designed for anyone looking to start a successful career in project management or those wanting to un......
 

The ITIL Service Manager is the highest achievement in ITIL training and certification. The path to earning an ITIL Service Manager certification is an intense 11 day in-course learning experience with expected interim self study. The class covers 40% theory, maintaining 60% of the curriculum for practical application through case studies. Candidates are also evaluated in-course on their ......
 

ITIL Practitioners - Support and Restore Formerly ITIL Practitioners Incident Management, Service Desk, Problem Management In five (5) days you will learn to manage, organize and optimize the Service Desk function and Incident and Problem Management processes through interactive classroom training. Class focuses on developing strong process/function interfaces. The resulting improvements ......
 

Practitioners - Release and Control (IPRC) Formerly ITIL Practitioner Change Management / Release Management / Configuration Management This EXIN Accredited five (5)-day course focuses the Release and Control processes and functions that are responsible for: Achieving control and stability within an IT infrastructure and Effective Change and Release Management based on an effective Conf......
 

Practitioners - Agree and Define (IPAD) Formerly ITIL Practitioner Service Level Management and Financial Management. In five (5) days you will learn to manage, organize and optimize the Service Level and Financial Management processes through interactive classroom training. The class teaches you to run IT like a business by: Developing process interfaces Building strong customer ......
 

This course 2 1/2 day course introduces the key concepts of each ITIL function and process by exploring the objectives, activities, relationships, challenges and benefits. Included in the course: Slides and notes pages Case Study and Exercises Process Relationship charts ITIL process maps and online study aids Complete ITIL Dictionary (V3) Sample Exam with answers and rationale......
 

Service Quality Management (SQM) Foundation training helps accelerate the audit process by partially meeting the standard¡¯s ¡°Competency, Awareness and Training¡± requirements. The certification provides evidence of training and competence for staff involved in service management. For those not immediately seeking ISO20000 certification, the SQM Foundation certification training course provides a......
 

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