Durham Technical Community College
Durham, North Carolina, United States
http://www.durhamtech.edu

ISO 9001:2000 Making the Transition

Upgrade your ISO 9000 quality management system (QMS) to meet the requirements of the new ISO 9001:2000. Within three years, all companies wishing to maintain certification must upgrade to the framework of the new standard. ISO 9001:2000 is your guide to making a smooth transition. This groundbreaking revision offers a process model that reflects the efficient structure and sequence of the I......
 

How to Manage Maintenance focuses on the important role maintenance and maintenance management play in determining how productive and profitable a company can be. You’ll learn the vital aspects of maintenance-organizational structure, the maintenance budget, control systems, inventory, maintenance support programs, planning and scheduling, training, and Computerized Maintenance Management ......
 

Apply statistical thinking to quality improvement Use statistical tools to analyze a wide variety of daily work problems Select appropriate control charts for different applications Interpret variability in work processes Construct a histogram of set data Develop and analyze run charts and control charts for variables and attributes data Quantify process capability through data anal......
 

As one course among many offered in the American Management Association¡¯s curriculum, Fundamentals of Inventory Management and Control, Third Edition, has been written to introduce the new stockroom/warehouse manager, the nonfinancial inventory control individual, or the small business owner to the fundamental nature of inventory from a financial, physical, forecasting, and operational standpoi......
 

How to Manage Conflict in the Organization, Second Edition, equips you with the strategies, tactics and insights you need to gain control of tough conflict situations. You´ll discover how to spot potential interpersonal conflicts¡ªand defuse them before they flare up. You´ll understand how, when, where and why to apply the five favored conflict-resolution approaches, and you´ll......
 

Join the thousands of supervisors who have learned the ropes with this classic self-paced course on mastering supervisory skills. Completely revised and updated, First-Line Supervision, 5th ed. gives you all the confidence and know-how you need to achieve and maintain supervisory success in the contemporary workplace. Filled with expert information on all the basics of the job¡ªfrom managing ......
 

Today¡¯s leaders face many challenges in achieving their goals. Rapid changes in technology, a more diverse workforce, changes in government regulations, worldwide competition, and the growing complexity of things in general have increased our awareness of the need for more effective leaders. Developing leaders requires having an understanding of the knowledge and skills required for effective l......
 

To build shared-leadership teams for improved productivity. Learn how to: Build a strong business case for shared leadership teams Implement shared leadership teams Build the foundation of team success Analyze and develop member and team capabilities Create clear team member roles and responsibilities Measure teams¡¯ performance Track directly measurable business results Mor......
 

Here is the course that can turn non-interviewers into good interviewers¡ªand good interviewers into great interviewers. Whether you’re a general manager or human resources specialist, the fact is that you do some interviewing (formally or informally) virtually every day. This course will help you sharpen such skills as open-ended questioning, active listening, and reading body language¡ªall......
 

How to Plan and Conduct Productive Performance Appraisals shows you how to set realistic performance objectives...conduct effective appraisal interviews...give and receive feedback...analyze individual performance and write results-oriented job descriptions...identify employee training and development needs...involve employees in the appraisal process...and handle difficult performance appraisa......
 

As one course among many in the American Management Association¡¯s curriculum, Fundamentals of Human Resources Management, Fourth Edition, is designed to give managers the tools they need to understand and apply the critical components of the nine fundamental HR topics that are the cornerstone of any organization¡¯s human resources function: equal employment opportunity, the employment process, t......
 

Planning Cash Flow gives you a nuts-and-bolts understanding of proven techniques to plan and manage cash flow, sources and uses of short-term funds, and working capital (including cash, short-term securities, receivables, inventory, payables, and short- and intermediate-term debt). You’ll learn how to: Manage working capital efficiently to strengthen cash flow Produce a comprehensi......
 

How to Build Effective Financial Reporting Systems shows you how to transform all types of financial information into reports that are read and command action. You’ll also get practical checklists to help you develop reports for a wide range of business situations. Learn how to: Apply the 10 principles that are essential to any effective reporting system Provide decision makers wi......
 

Fundamentals of Budgeting for Nonfinancial Managers introduces you to the function of budgeting in planning and control. Then it builds on this basic knowledge with specific information on budgeting in retail, service, manufacturing, and non-profit organizations. It enables the nonfinancial manager to develop cost-effective budgets using easy-to-understand budgeting techniques. You’ll l......
 

Be familiar with the metrics and best practices of the finance function used in today’s world-class organizations and apply these performance measures and practices in your own organization. Learn How To: Master traditional measurement tools ¡ª ROA, Inventory Receivables Turnover, Operating and Financial Leverage, and ROCSE Apply value-based performance metrics ¡ª EVA, MVA, and CFRO......
 

This thoroughly revised fifth edition of A Manager¡¯s Guide to Financial Analysis - the classic knowledge-builder and career-booster-is a concise and completely comprehensive self-paced learning tool. Chapter by chapter, topic by topic, it helps you build your skills and expertise in a practical, logical manner...so you not only grasp the new information, but retain it. You¡¯ll learn about sho......
 

Keeping Customers for Life, based on the best-selling AMACOM book of the same name, will set you on the path to 100% customer satisfaction and become your "bible" for achieving service excellence. Learn how to: Seize Customer Service Opportunities (CSO) Resolve complaints and solving customer problems. Apply the "I.D.E.A." Process (Identify, Diagnose, Explore, ......
 

Today¡¯s technology-driven call centers are one of the fastest growing business sectors in the world. With over 3 million agents in the U.S. alone, this workforce is growing at unprecedented levels, driving the need for increased competence and specific skill levels beyond those provided by standard customer service training. Since call centers increasingly are a company¡¯s first line of cont......
 

Here are positive, practical methods for improving your professional writing style. It focuses on the how to keys to writing-from putting the first words on paper to the final polishing and proofreading. You’ll learn how to: Identify the key components of any well-written business document Recognize and correct run-on sentences Proofread your writing for clarity of meaning Ov......
 

No more boring presentations! Presentation Success gives you what it takes to succeed-spectacularly-when you stand up to impress an audience. Packed with easy-to-use worksheets, strategies, and tips, this self-paced course delivers success. It helps you overcome "presentation fear" and makes it easy to plan, prepare, and deliver the kind of presentations that make people sit up and ta......
 

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