Element K
Rochester, NY, Unite States
http://www.elementk.com/

Enhance Your Business Message

Provides business professionals with strategies to enhance business messages and thus maximize the impact of their communication efforts. Objectives: In this course, you will: 1. Create a process for business writing, 2. Plan and organize your documents, 3. Write for business success, and 4. Evaluate and revise for impact. ...
 

This program covers critical techniques that can help in strengthening customer relationships. Objectives: In this program, you will identify situations as opportunities to strengthen a customer relationship and develop sales-focused strategies. ...
 

This program covers the importance of effective face-to-face, telephone, and internet communication. Objectives: In this program, you will develop verbal and non-verbal strategies for good customer service in person as well as on the telephone and over the web. ...
 

This program covers the value of the customer and the importance of successful customer interactions. Objectives: In this program, you will understand the benefits of implementing customer-focused procedures, recognize the importance of customer interactions, learn how to address their needs and examine things from a customer’s point of view. ...
 

This program, developed by Prime Learning, is designed for business leaders and managers who want to work more effectively with colleagues and subordinates whose backgrounds, experiences, and perspectives differ from their own. Objectives: In this program, you will learn about the changing labor market and how it affects you, terminology and historical influences on diversity issues, and......
 

This program, developed by Prime Learning, provides a creative approach to recognize and benefit from the unique perspectives of individuals with varied backgrounds and experiences. It also helps individuals break out of their comfort zone for maximum workplace success. Objectives: In this program, you will learn about the changing labor market and how it affects you, terminology and his......
 

This program covers the underlying principles of call center operation and the key concepts including stakeholder concerns, workforce management, performance management, agent occupancy, call routing, staff scheduling and customer relationship management. Objectives: In this program, you will recognize the functions and roles of contact centers, appreciate the skills and qualities for su......
 

This program provides customer service professionals with strategies to assure customer satisfaction while minimizing stress and improving performance. Objectives: In this program, you will recognize the functions and roles of typical call centers, use key performance indicators to balance the sometimes conflicting interest’s of the center’s stakeholders, appreciate how forecas......
 

Written from the point of view of your organization and designed to replace or complement your code of conduct, this course provides employees with a wide-ranging awareness program covering all compliance areas. The curriculum helps learners appreciate the core compliance issues governing the workplace and how we do business. Objectives: In this course, you will learn about: 1. Your envi......
 

Written from the point of view of your organization, this course examines in more detail the issues of business ethics introducted in PrimeCompliance Code of Conduct. The curriculum encourages employees to place honesty and fairness at the heart of business operations and to appreciate the core compliance issues that influence both domestic and international business practice. Objectives: ......
 

This course defines sexual harassment policies in the workplace with specific regard to relationships between supervisors and employees. Objectives: In this course, you will look at the importance of changing personal boundaries in the workplace and the additional responsibilities of supervisors. ...
 

This course defines sexual harassment policies in the workplace with specific regard to relationships between employees. Objectives: In this course, you will look at the difference between ’intent’ vs. ’perception’, the basics of reporting sexual harassment, and why the words "severe", "pervasive", and "hostile" are important to remember. ...
 

This course, developed by Resource Engineering, is an introductory course on the principles and practices of Six Sigma. Objectives: In this course, you will *gain an appreciation for the powerful Six Sigma Tools and will recognize Six Sigma as a way of doing business. ...
 

This course, developed by Resource Engineering, is an introductory course on the principles and practices of Six Sigma. Objectives: In this course, you will *gain an appreciation for the powerful Six Sigma Tools and will recognize Six Sigma as a way of doing business. Hardware and...
 

This course, developed by Resource Engineering covers the concepts of the 5S’s (Sort, Set in Order, Shine, Standardize, and Sustain) to improve and optimize workplace organization. Objectives: In this course, you will learn to understand each of the 5 S’s and how each "S" builds upon the previous "S." *apply the 5S’s to your work area. *Develop (or part......
 

This course, developed by Resource Engineering, covers the concept of error proofing and the techniques that make it impossible to make mistakes. Objectives: In this course, you will *understand why 99.9% is not good enough and why it is important to eliminate mistakes for good using prevention techniques. *understand different mistake-proofing tools and techniques. *demonstrate how mist......
 

This course, developed by Resource Engineering covers the how to conduct GR&R studies and the concepts involved in instituting a formal system to manage measurements to improve processes. Objectives: In this course, you will learn to *explain various sources of measurement system uncertainty. *assess linearity, stability, accuracy, repeatability, and reproducibility. *conduct a formal GR......
 

This course, developed by Resource Engineering, covers the concepts, tools, and techniques of lean manufacturing used to improve quality and productivity. Objectives: In this course, you will *gain an understanding of the terms, terminology and benefits of Lean Manufacturing. develop a value stream map of the current state. * identify the potentials for reduced waste and improved flow. *......
 

This course, developed by Resource Engineering, covers the use common dimensional measuring equipment. Objectives: In this course, you will learn the principles of good measurement. *proper measuring techniques for common dimensional measuring equipment such as micrometers, calipers, fixed gages, and height gages. *misapplications of measuring equipment and complications while measuring.......
 

This course, developed by Resource Engineering covers FMEA (Failure Mode and Effects Analysis) as a structured technique to analyze both designs and processes to determine potential risks and opportunities for improvement. Objectives: In this course, you will learn to *describe the purpose of an FMEA and explain the benefits of using FMEAs to assess potential risks in designs or processe......
 

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