Element K
Rochester, New York, United States
http://www.elementk.com/

Leadership Transitions

Accelerating Your Learning: Leadership Transition - Module 2 (HBSP) Achieving Alignment: Leadership Transition - Module 6 (HBSP) Building Your Team: Leadership Transition - Module 7 (HBSP) Creating Partnerships: Leadership Transition - Module 8 (HBSP) Diagnosing Your Situation: Leadership Transition - Module 3 (HBSP) Preparing for a Successful Transition: Leadership Transition - Module 1 (......
 

In this course, you will discover the tools and techniques for providing service face-to-face, over the telephone, and via the Internet. Objectives: This course covers the importance of effective face-to-face, telephone, and Internet communication...
 

In this course, you will explore a call center and the role of a customer service representative (CSR). You will also identify the traits of a successful CSR, explore proper customer response etiquette, and discover how to build customer rapport. In addition, you will acquire the tools to maximize call performance, satisfy customer needs, and reduce the amount of stress that can plague a custom......
 

Effective managers know how to use performance-management strategies to garner the strongest possible performances from their team members. They can produce the desired results for their teams by assessing the needs of the business, developing the talent in their group, giving appropriate feedback and coaching, redirecting team members as necessary, and steering team members through the perform......
 

Correct grammar and a refined, concise writing style can help you clearly articulate your ideas to others, streamline the directions and instructions that you deliver, and create impressive presentations and reports. In this course, you will review the rules of grammar and refine your grammar usage for your professional life.This course is designed for professionals who seek to improve their gr......
 

Managers must know how to interpret and understand financial information and use standard reporting tools in order to make sound fiscal planning decisions. Objectives: In this course, you will learn standard financial reporting tools. ...
 

In this course you will assess your current emotional intelligence abilities, and apply strategies to improve your emotional intelligence. Increased awareness of your current emotional intelligence strengths and weaknesses can assist you in identifying and developing strategies for improvement. As a manager, by improving your emotional intelligence you can influence those around you and impact ......
 

This course is part of the Delegating assignment. Delegating is a win-win situation when done effectively. In this course, you will receive an overview on how to correctly delegate a task. Objectives: In this course, you will receive an overview on how to correctly delegate a task. ...
 

Coaching is a leadership tool that is effective in improving performance and contributing to the goals of the organization. In this course you will explore the benefits of coaching, coaching approaches, how to develop an action plan, and methods for ensuring the coaching process is successful. This course is intended for managers, supervisors, team members, team leaders, project managers, me......
 

Customer service does not happen magically. It takes work. This course will give you an idea of how well your business is centered on the needs of its customers. Objectives: In this course, you will identify various techniques to improve the level of service that you provide to your customers and build customer relationships that will last. ...
 

You have either been hired as a manager at a new company or have been promoted to a management position within your company. With your new position comes additional responsibilities. In order to quickly gain respect at a new company or maintain credibility at your current company, one of the first areas your team, colleagues, and managers will assess is your ability to communicate in writing. ......
 

In this course, you will receive an overview on developing telephone sales skills. Objectives: In this course, you will receive an overview on developing telephone sales skills. ...
 

This course is intended primarily for entry-level managers who need to deliver public presentations as part of their professional responsibilities. They say most adults fear speaking in public more than anything else! Nonetheless, at one point or another in professional life, almost everyone is in a situation where they need to make a presentation to a group. Making a public presentation doesn&......
 

Success rarely happens by accident. Rather, it is the result of careful planning and preparation. By being familiar with the skills of negotiation, you will become a more effective sales professional. Objectives: In this course, you will identify the importance of effective negotiating. ...
 

This course is intended for entry-level managers who want to deal professionally and productively with the inevitable conflicts that arise in business situations. Conflict occurs in every work environment, so a strong manager knows how to exploit the opportunity for growth that conflicts create, while avoiding the danger to teams and relationships that conflict can pose. In this course, you wil......
 

This course is intended primarily for entry-level managers and other professionals who need to manage their personal finances as they embark upon careers that will increase their financial worth. The need to think about finances and plan for the future is always present and increases in importance as a person grows older. Whether you’re a novice or an expert, you’ll want to improve an......
 

This course will help you be ableto successfully compare different networkingproducts and services using the layeredprotocol model and share your knowledgewith others.Internet Protocol Virtual Private Networks(IP VPNs) are available from service providersas a turnkey solution or you can build yourown. Understanding how VPNs are deployedand managed will prepare you for proposing,selecting, and i......
 

Upon completion of this course,you should be able to: �Understand the challenges of maximizingboth IP and ATM in your networks, thesolution that MPLS proposes, and theresulting services that can be used forrevenue generation.�Learn how to consider the technicaladvantages and disadvantages of deploymentin networks and be able to form a swift anddetailed knowledge base for the design ofproducts......
 

In the 1960s, networks began using digitaltransmission. By the mid ’60s, the use of storedprogram control network switches allowed carriersto offer more highly developed services. By the mid’70s, a sophisticated Common Channel Signaling(CCS) mechanism (which later evolved into SignalingSystem Number 7) allowed Intelligent Network (IN)switches to communicate with one another or withnet......
 

Data communications is experiencing anincredible rate of growth worldwide. Additionally,the tremendous advance in microelectronictechnology is driving down the cost of computingand data networking. Now the widespreadpopularity of Internet technology makes it easierto interconnect computers over wide areas. Thegraphical and multimedia demands of the WorldWide Web have forced the average size ofi......
 

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