Excel Thru Learning
Toronto, Ontario, Canada
http://www.excelthrulearning.com/

Effective Presentations Workshop

This program gives the participants the enhanced skills required to present in front of others effectively and without fear. They will learn the importance of gaining the listener’s attention, interest and trust along with the methodology to accomplish this. Practice during the session gives the participants the opportunity to learn in a safe, supportive environment. Program Content: Intro......
 

This program offers an in-depth look at the problem solving process. Participants will be given the tools and skills to recognize, identify and handle even the most complex situations. Program Content: Introduction �The Problem Solving Process �Program Objectives �Your Objectives �Why are You Attending? �Why Do We Do What We Do? �Personality Assessment �A Six Step Solution Ident......
 

This program teaches participants how to create collaborative partnerships based on creating a strong working environment. Participants will learn effective communication skills to help them work with people at all levels and across different organizations and cultures. They will be given tools to assist them in understanding the different components to building successful relationships and ......
 

This program assists participants in understanding their feelings towards change. They will learn how to move forward positively. They will also be able to identify how others are reacting to change and assist them in moving forward. They will leave the course with an action plan they can use when future change occurs in their lives. Program Content: Part 1 The Emotional Side of Change â€......
 

This program provides you with both the tools and practice sessions required to handle conflict effectively. It also offers proven methods for recognizing and resolving conflicts. Program Content: Introduction �Objectives What is Conflict? �Types of Conflict Conflict Management Styles �Determining Your Conflict Management Style �How Do I Act in Conflict? �Conflict Styles: What ar......
 

This program assists participants in understanding their feelings towards change. It will enable them to examine the stages of change, how to handle the emotional side of change and how to direct the change process to achieve desired results. Program Content: Causes and Responses to Change �Defining Change �Causes of Change �Responses to Change �Resistance to Change �Personality a......
 

This program provides participants with all the fundamentals of working with people. It encompasses all aspects of understanding others and offers tools that will help create a healthy work environment. Program Content: The Psychological Contract �Employer/Employee Expectations that are Unwritten �Managing Expectations Interpersonal Skills �Getting Along with Others �Differences in ......
 

This program is designed to help you concentrate on the positive and value what is really important. It also examines how a positive attitude leads to success. Program Content: You Control Your Attitude �How Attitude Affects our Quality of Life Ten Strategies for Maintaining a Positive Attitude �Concentrate on the Positive �Look at Work as an Opportunity �Create Positive Illusions ......
 

This program will help you to utilize your negotiation skills. You will learn how to understand and handle tactics and ploys and “make�the deal. Through this course and continued practice, you will acquire effective skills in negotiation techniques. Program Content: Introduction �What is Negotiation? �Objective The Negotiation Process �Negotiation Process �Barriers to Avoid During......
 

This program enables participants to accurately assess and manage the customer’s call, communicate effectively with customers, control the length of the call, as well as reduce job stress. Along with this participants will be able to provide quality service while maintaining a positive company image. Program Content: Handling Challenging Customers �The Call �You are the Scapegoat �You......
 

This program teaches you how to provide structured superior customer service. It gives participants the tools necessary to provide outstanding customer service as well as techniques to handling difficult customers. It encourages ways to build strong relationships and teaches participants how to manage both personal and business related stress. Program Content: Introduction â€?Objectives â€......
 

This program will give a new or experienced salesperson, tools that will help them to up-sell or cross-sell. Program Content: Customers Buy from People They Like �Creating a relationship of trust �Determining what the customer wants versus what they need and why it makes a difference Overcoming Objections �What constitutes an objection �Why you should introduce the objection first an......
 

This program will help you to use your relationship selling skills to set first appointments. You will learn how to understand and handle objections, create an environment where you are comfortable selling your benefits, and learn how to overcome buyer tactics and ploys. Through this course and continued practice, you will acquire effective skills in selling appointments. Program Content: ......
 

This program will help you to use your relationship selling skills to close the sale. Participants will learn how to negotiate and when to close the sale. Through this course and continued practice, you will acquire effective skills in closing the sale. Program Content: What Does it Mean to Close? �What is Closing? �When Do You Close? Closing Methods �Know Your Stuff �Negotiation ......
 

This program will help you to utilize your advanced selling skills. You will learn how to understand and handle objections, create an environment where you are comfortable selling your benefits and learn how to overcome buyer tactics and ploys. Through this course and continued practice, you will acquire effective skills in selling as well as negotiation. Program Content: Part 1 Selling S......
 

This program gives managers and supervisors the tools to determine training requirements throughout their organization. It is recognized in today’s changing world that training assists businesses in maintaining their competitive advantage. Program Content: Gathering Information �Duty Determination �Methodology �Focus Groups �Surveys Discovery �What are you Most Happy With? �Wha......
 

This program teaches you how to determine organizational needs and how to evaluate employee performance to help establish the true needs of the organization. It will allow participants to go through the process of examining all considerations such as organizational priorities, costs, resources, and the exact nature of the learning needs. Program Content: Introduction �Objectives Collect......
 

This program gives managers/leaders enhanced skills in motivation, communication, getting along with others, leadership, coaching, hiring, managing performance, training, understanding personalities and diversity. Program Content The Successful Team Leader �The Seven Laws of Leadership �Vision and Mission, Discipline, Humility, Tact and Diplomacy, Motivation, Developing Friendships, Wi......
 

Teams are a powerful tool for maximizing talent, creativity and energy. Create your dream team using this program. Take individuals and workgroups and turn them into high performance teams. Program Content: Introduction �Introduction Workshop Characteristics of Effective Teams �Seven Characteristics of High Performing Teams Team Member’s Personality Assessment �Determining Your Perso......
 

This one day workshop examines how IQ differs from EQ (Emotional Intelligence) and why organizations are looking to grow their EQ. In the workshop you will learn how your EQ can help you to work more effectively independently and with others. You will gain understanding on what motivates you and how your EQ influences others around you. You will determine how to improve your EQ and develop a......
 

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