Excel Thru Learning
Toronto, Ontario, Canada
http://www.excelthrulearning.com/

Dealing with Difficult People

This program enables participants to understand different personality styles and how to effectively communicate with them. Participants will reduce interpersonal conflict and stress by learning how to deal with confrontational situations and improve positive thinking. Program Content: Introduction �Objectives People and Personalities �Understanding and Working with Different Personalit......
 

This program provides a flexible approach to decision making using an efficient decision making process. Improve the contribution of your employees by giving them the knowledge on how to approach situations with fresh insight and new perspectives. Program Content: Introduction �Program Objectives �Your Objectives The Decision Making Environment �The Rapidly Changing Workplace �Deci......
 

This program is designed to offer behavioural interviewing techniques based on required competencies, in order to ensure the right person for the job. Program Content: Introduction �What is Behavioural Interviewing? Recruitment Activities Why do Employers Use Behavioural Interviewing? �Basic Principles of Behavioural Interviewing �Why does Behavioural Interviewing Work? Determining ......
 

This program gives the participants the enhanced skills required to develop a strategic plan for today’s rapidly changing global environment. Maximize your role by empowering employees and by setting a systematic and workable strategy that refocuses and refines your business goals and future direction. Program Content: Top Down Targets for Growth and Profitability �Key Performance Indicat......
 

This program gives the participants the enhanced skills required to develop a strategic plan for today’s rapidly changing global environment. Maximize your role by empowering employees and by setting a systematic and workable strategy that refocuses and refines your business unit goals and future direction. Program Content: Becoming a Strategic Leader �Evolving into the Role �Linking St......
 

This session will enable managers/supervisors to become comfortable giving positive and constructive feedback. Participants will understand why communication, listening skills and voice tone can help make giving feedback a success. Program Content: Your Role as a Supervisor/Manager �What is Your Role? �Performance Management Cycle Giving Feedback �What is Feedback? �Identify When, ......
 

This session will help managers/supervisors recognize the importance of their role during the performance review process. Participants will learn techniques to giving positive and constructive feedback effectively both during and after the review. They will also focus on motivating employees to action and understand the importance of developing an improvement plan. Program Content: Introdu......
 

This program is designed to give managers/supervisors coaching skills and the opportunity to practice them. This session will enable managers/supervisors to become comfortable in the coaching role, giving positive and negative feedback, understanding how body language and voice tone determines coaching success. They will also learn the importance of coaching employees as individuals even tho......
 

This program is designed to give managers coaching skills and the opportunity to practice them. This session will enable managers to become comfortable giving feedback, setting clear performance expectations and coaching employees who are star performers as well as those that are challenged performers. Program Content: What is a Coach?� �Your Level of Coaching Ability �How to Motivate ......
 

This program focuses on the purposes of communication, desired results and on individual strengths and weaknesses. The different communication styles and techniques are explored and the steps required to ensure understanding are outlined. Program Content: Introduction �The Value of Effective Communication �Communication as a Core Competency �Workshop �How Sharp are You? �Program & ......
 

This program focuses on effective networking techniques to build strong business and community relations. Participants will learn how to prepare for networking events, and develop the essential skills to “work a room�effectively. The workshop addresses the difference between networking and selling, and provides tools and techniques that will help you initiate conversations, avoid various ne......
 

This program focuses on the way people listen and the stages of listening. Without effective listening, miscommunication occurs, which has the ability to escalate challenges to serious problems. Your listening strengths and weaknesses will be examined and the focus of the workshop will be to help you improve your weaknesses and utilize your strengths to become a fantastic listener. Program ......
 

This program focuses on our writing skills and practices the fundamentals of business writing. It provides participants with the skills and requirements to become effective writers. Program Content: Introduction �The Value of Effective Communication �Program Objectives The Importance of Communication �Workshop �Creating a Clear Message �What is the Purpose of Communication? �Self......
 

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