ExecuTrain
Alpharetta, Georgia, United States
http://www.executrain.com/

AIDS in the Workplace

In this course you will explore how the facts and myths about HIV. Objectives: After completing this course you will have explored ways to manage the risk of infection, fair employment practices related to HIV-infected employees, and how to appropriately interact with co-workers with HIV and AIDS. ...
 

Basic Business Writing This Basic Business Writing series teaches how to organize thoughts and information for clear, concise, and effective communications. Writing Business Letters, Memo and Email This Writing Business Letters, Memo and Email series combines the Basic Business Writing courses with detailed courses about writing concise, yet complete e-mail messages, creating informative......
 

This course defines sexual harassment policies in the workplace with specific regard to relationships between employees. Objectives: In this course, you will look at the difference between ’intent’ vs. ’perception’, the basics of reporting sexual harassment, and why the words "severe", "pervasive", and "hostile" are important to remember. ...
 

Influence is about finding a better way, and contributing to success. Influence is communicating with the intent of getting something done or reaching conclusions with and through other people or groups, and a method of maintaining and building relationships. This course focuses on how to build the foundation for becoming an influential person. Objectives: In this course, you will focus o......
 

In this course, you will explore a call center and the role of a customer service representative (CSR). You will also identify the traits of a successful CSR, explore proper customer response etiquette, and discover how to build customer rapport. In addition, you will acquire the tools to maximize call performance, satisfy customer needs, and reduce the amount of stress that can plague a custom......
 

In this course, you will discover the tools and techniques for providing service face-to-face, over the telephone, and via the Internet. Objectives: This course covers the importance of effective face-to-face, telephone, and Internet communication. Hardware and Software Required: Browser Netscape Communicator 4.0 Browser AOL 4.0 Operating System MacOS 8.5 Browser Microsoft Interne......
 

In this course, you will develop organizational activities to assure sales success in a territory, gather information to qualify sales prospects, and plan a structured approach to sales calls including information gathering and presentation. Objectives: This course covers the critical aspects of planning for, managing, and executing the sale. Hardware and Software Required: Browser Fire......
 

In this course, you will find practical steps that you can take to develop your employees, improve the service capability of your group, and contribute to your organization’s bottom line. Objectives: After completing this course, you will be able to calculate a customer’s total lifetime value, determine the value of service personnel, and apply practical steps to improve service......
 

"Managing Change" explores the principles of leading and managing effective change initiatives. It is based on the research and writings of John P. Kotter, Jeanie Daniel Duck, Michael Beer, Nitin Nohria, and Eric Abrahamson. Objectives: Based on the research and writings of five change strategists, this program examines how managers can balance, pace, and roll out change initi......
 

Coaching helps individuals grow as professionals and contribute fully to the success of an organization. Done well, it can turn performance management into a collaborative process that benefits everyone. Objectives: In this Coaching for Results workshop, you will learn to: Carefully observe behavior and diagnose problems; Ask probing questions and listen attentively to gain understanding;......
 

In this course, you will receive an overview on developing telephone sales skills. Objectives: In this course, you will receive an overview on developing telephone sales skills. Hardware and Software Required: Browser Netscape Communicator 4.0 Browser AOL 4.0 Operating System MacOS 8.5 Browser Microsoft Internet Explorer 4.0 Operating System MS-Windows 95 Table of Contents......
 

This course is intended primarily for entry-level managers and other professionals who need to manage their personal finances as they embark upon careers that will increase their financial worth. The need to think about finances and plan for the future is always present and increases in importance as a person grows older. Whether you’re a novice or an expert, you’ll want to improve an......
 

Success rarely happens by accident. Rather, it is the result of careful planning and preparation. By being familiar with the skills of negotiation, you will become a more effective sales professional. Objectives: In this course, you will identify the importance of effective negotiating. Hardware and Software Required: Browser Firefox 1.x Browser Other: Safari 1.x Browser Microsoft I......
 

Correct grammar and a refined, concise writing style can help you clearly articulate your ideas to others, streamline the directions and instructions that you deliver, and create impressive presentations and reports. In this course, you will review the rules of grammar and refine your grammar usage for your professional life. This course is designed for professionals who seek to improve their g......
 

Managers must know how to interpret and understand financial information and use standard reporting tools in order to make sound fiscal planning decisions. Objectives: In this course, you will learn standard financial reporting tools. Hardware and Software Required: Browser Firefox 1.x Browser Other: Safari 1.x Browser Microsoft Internet Explorer 6.0 Operating SYSTEM MacOS X 10.3.......
 

This course is for entry-level managers who want to provide consistent and competitive customer service that aligns with customer expectations. A strong customer relationship can help increase sales through both repeat business and referrals. In this course, you’ll discover effective ways to define and improve your customer service levels, resulting in a loyal customer base. You’ll al......
 

This course is intended for entry-level sales representatives, account managers, sales managers, and others with customer contact who want to acquire effective selling strategies and to manage customer relationships productively. The sales process is a core business function that is common to all types of organizations and enterprises. All organizations benefit from a productive sales force bec......
 

This course is intended for entry-level managers who want to develop effective communications skills. Good relationships and clear understanding of goals and objectives improve productivity in any business. Good communication is the best way to achieve those outcomes, while poor communication can hinder team efforts, damage relationships, and degrade morale. This course will show you how to be ......
 

Effective managers know how to successfully balance the demands of career responsibilities and home life in order to achieve success in a variety of roles. Learn to target specific areas and implement proven strategies in order to achieve your goals in the various aspects of your life. Objectives: In this course, you will identify specific techniques for effectively balancing the various ......
 

This course is intended for entry-level managers who want to develop effective leadership techniques. An effective leader is an asset to any organization, because leaders have the ability to motivate and empower others to accomplish an organization’s goals efficiently and effectively. In this course, you’ll learn how to lead teams through proven techniques that will enable you to deve......
 

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