Fast Lane Australia
Sydney, NSW, Australia
http://www.flane.com.au/

Cisco IP Contact Center Enterprise

After completing this course the delegate will be able to: Explain the IPCC solution concept, components, and interaction of components Identify new features in IPCC 7.0 Describe IPCC deployment models and their issues Determining IPCC queing and routing client options Design an System IPCC lab and production system Install, configure, test, and maintain IPCC components Design IPCC c......
 

Candidates achieving the CCNA Voice certification should be capable of performing the following tasks: Describe the components of the Cisco Unified Communications Architecture Describe PSTN components and technologies Describe how to interconnect VoIP with service provider networks Implement a UC 500 system using Cisco Configuration Assistant Implement Cisco Unified Communications Mana......
 

After completing this course, delegates will be able to: Explain the impact of different messaging environments (Domino/MS) upon a Unity design. Design a large voicemail solution. Network Unity with legacy voicemail systems. Explain approved Cisco Unity deployment models. Apply a repeatable design methodology. Design solutions that meet specific customer needs. Design solutions that ......
 

Building on the knowledge base and scripting experience learned in CRSD / UCCXD classes, this course covers advanced techniques in scripting and overall CRS functionality. During this four day class students implement such things as extending the functionality of UCCX using many of the tools that are already available in the premium version of the product. Expect to spend time exploring the Age......
 

After completing this course the student should be able to: Design and plan an IP Contact Center and an Unified IP IVR implementation Install or discuss CRS components, servers, agent and supervisor desktops and clients Configure all CRS components Build workflow applications to exploit Unified IP IVR features and capabilities Build contact center workflows to exploit Unified CCX featu......
 

After completing this course the student should be able to: Describe the features, positioning strategies, and deployment models of Cisco Unified CallManager Express and contrast traditional telephony and VoIP Describe the features and functionality of Cisco Unified CallManager Express and configure Cisco Unified CallManager Express to support IP phones Configure analog voice interfaces......
 

After completing this course, students will have a thorough understanding of the Cisco Digital Media Systems (DMS) platform and have a hands on ability to install, configure and troubleshoot DMS solutions for Desktop Video, Digital Signage and Enterprise TV. Through instructor led training and plenty of lab reinforcement, students will also be able to publish dynamic live & on-demand content to......
 

Module 1:An Overview of a Cisco Unified Communications System Module 2: Unity Connection Module 3:Cisco Unified Communications General Setup Module 4:Unified Communications Subscribers: A Complete Reference Module 5:Unified Communications System Monitoring and Maintenance Course Content Implementing Cisco Unified Messaging (IUM) v5.0, formerly Cisco Unified Communications System Engineer ......
 

After completing this course, the learner will be able to meet these overall objectives: Explain presence technology and solution and describe Cisco Unified Communications Manager and Cisco Unified Communications Manager Express Presence. Design Cisco Unified Presence deployment solutions. Describe Cisco Unified Presence interoperability and integration options. Install and configure Ci......
 

After completing this course the student should be able to: Given a customer CallManager based IPC network, students will be able to implement H.323, SIP and MGCP controlled gateways including SRST and RSVP support. Given a customer IPC solution requiring integration with the PSTN and PBXs, students will implement the appropriate interconnections. Given a customer multi-site IPC network i......
 

The professional will troubleshoot Unified Communications Systems / Solutions and components / products by identifying and isolating problems, recommending solutions, and implementing fixes. Course Content Troubleshooting Cisco Unified Communications Systems (TUC) v1.0 equips network professionals with the knowledge and skills required to troubleshoot Unified Communications Systems / soluti......
 

Upon completing this course, the learner will be able to meet these overall objectives: Describe Cisco Unified Communications Manager including its functions, architecture, deployment and redundancy options, and how to install or upgrade. Perform Cisco Unified Communications Manager platform and general administration, initial configuration, and user management. Configure Cisco Unified C......
 

Upon completing this course, the learner will be able to meet these overall objectives: Describe multisite deployment issues and solutions, and describe and configure required dial plan elements . Implement call processing resiliency in remote sites using SRST, MGCP fallback, and Cisco Unified Communications Manager Express in SRST mode. Implement call admission control to prevent oversu......
 

After completing this course, the learner will be able to meet these overall objectives: Describe VoIP, components of a VoIP network, VoIP protocols, special requirements for VoIP calls, and Codecs. Configure gateway interconnections to support VoIP and PSTN calls. Describe the basic signaling protocols used on voice gateways and configure a gateway to support calls using the various s......
 

DDoS is a 2-day, instructor-led, lecture / lab course. You will learn how to deploy and configure of the Cisco Guard and Cisco Traffic Anomaly Detector distributed denial of service (DDoS) attack mitigation solutions. You will learn to recognize threats posed by DDoS attacks, select the appropriate mitigation strategies and successfully deploy Cisco DDoS mitigation solutions. Course Outline ......
 

The Cisco Security Monitoring Analysis and Response System (CS-MARS) is part of the Cisco Security Management Suite which provides security monitoring for network security devices and host application made by Cisco or non-Cisco providers. In addition to event correlation and data reduction features found in SIM products, CS-MARS also provides topology awareness and automatic mitigation features......
 

Securing Hosts Using Cisco Security Agent (HIPS) takes a task-oriented approach to teaching the skills to deploy, configure, and administer CSA to protect server and workstation hosts. After completing this course, delegates will be able to: Identify the platforms and infrastructure that support CSA and the CSA MC Describe the CSA architecture and the CSA MC Configure the way CSA protec......
 

Recognize the services offered by cryptography and recommend those services to an organization to address their specific needs Describe various encryption, hashing, and signing algorithms and select the best algorithm in a design situation Explain the role of key management in cryptography Explain specific guidelines which need to be considered when deploying cryptographic systems Select th......
 

Install, configure, and deploy Cisco IDS Host Sensor software in multiple network configurations. Configure the Cisco IDS Host Sensor to detect, respond to, and report intrusion or malicious activity. Manage the Cisco IDS Host Sensor Agents with the Console. Create policies to functionally group Host Sensor Agents. Create alarm exceptions to reduce alarms and possible false positives. Conf......
 

After completing this course, delegates will be able to: Identify the functions of the key modules and devices in a small, medium, remote and enterprise network Identify the specific threats to the small, medium, remote and enterprise network Describe the mitigation roles of Cisco devices in a small, medium, remote and enterprise network Implement specific configurations to apply the mi......
 

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