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Total 176 program(s)/course(s) available.
BPX Switch & Services Configuration After completing this course the delegate should be able to:
Configure BPX switches from isolation into a network that supports a variety of ATM traffic
Operate and monitor the BPX network once traffic is established
Course Content
This course teaches delegates how to implement, provision, maintain, troubleshoot and manage the BPX network.
Cisco WAN Switching
BPX Hardware Overview
......
MGX ATM Edge Switch ConfigurationAfter completing this training the student will be able to:
Configure MGX 8830, 8850-PXM1E, 8850-PXM45, and 8950 ATM PNNI switches from isolation into a network that supports ATM and Layer 3 (IP) services
Operate and monitor the MGX network once traffic is established
Course Content
This 5-day leader-led course teaches learners how to set up a Private Network-Network Interface (PNNI) ne......
Installing Cisco WAN SwitchesAfter completing this course the student should be able to:
Perform the physical and electrical installation of BPX and MGX nodes
Configure basic software parameters
Implement and monitor the BPX and MGX switch networks
Upgrade BPX and MGX switch software and firmware
Course Content
This update includes features for engineering release(s) 5.0.x and 5.1.x for MGX PNNI switches and 1.3.......
High-Density Media Gateway Configuration and OperationDescribe the overall role, function and operation of the MGX-MG as a system component in each of the solutions applications requiring either VoIP switched or VoAAL2 trunked operations.
Given an existing network and application scenario, verify that the MGX-MG is equipped with the appropriate hardware and software to fulfill the stated requirement
Given a set of node-specific parameters, succe......
MGX ATM Concentrator ConfigurationAfter completing this course the student should be able to:
Configure MGX 8230, 8250, and 8850-PXM1 edge switches from isolation into a network that supports circuit emulation, Frame Relay, ATM, and Layer 3 (IP) services.
Operate and monitor the MGX network once traffic has been established.
Course Content
The MGX ATM Concentrator Configuration (MACC) 4.1 is a 5-day leader-led course t......
Cisco PGW2200 Call Control Hands-OnIdentify and describe Cisco Layered Approach to packet telephony architecture.
Describe the PGW2200 Switched solutions.
Identify and describe the PGW2200 software components of the call processing system.
Identify and describe the PGW2200 hardware components.
Provision the PGW2200 using either the Man Machine Language (MML)
Voice Services Provisioning Tool (VSPT).
Provision the MGX Voice ......
IP Transfer PointAfter completing this course the student should be able to:
Describe the ITP product, its features and deployment
Perform basic IOS operations
Describe the current SS7 architecture, operations and protocols
Describe the SS7oIP architecture, operations and protocols
Describe and configure Global Title Translation
Describe and configure ITP Multi-Instances
Describe and configure Gatewa......
Cisco IP Contact Center Center Product Power WorkshopThis Power Workshop is intended for personnel who will implement, configure and support the Cisco IPCC Product. After completing this workshop, students will be able to:
Accurately explain the IPPC Concept
Identify solution models and their issues
Build a clean order for an IPCC Solution
Design an IPCC Solution using all applicable components
Install, configure, test and main......
IP Telephony Power WorkshopThe IP Telephony Power Workshop comprises a combination of courses, depending on the certification objective (IP Telephony Design, Operations, or Support Specialist):
Cisco Voice over Frame Relay, ATM & IP (CVOICE)
Cisco IP Telephony (CIPT)
IP Telephony Troubleshooting (IPTT)
Implementing Cisco QoS (QOS)
Course Objectives
The IP Telephony Power Workshop provides accelerated preparation ......
Cisco IPCC Express Deployment and Advanced ScriptingAfter completing this course the student should be able to:
Develop a technique for reviewing business rules to determine the deployment plan
Review a hardware/software order sheet based on the business rules
Deploy a CRS server with IPCC Express enhanced licensing
Deploy and administer supervisor and agent desktop solutions
Configure Cisco switches to allow for silent monitoring of agen......
Cisco ICM Multichannel OptionsDiscuss the operation of the ICM 5 Web Collaboration and Email Manager options
Use the Cisco Wizard tools to integrate each of these options with the ICM system
Implement and configure the ICM outbound option
Perform a number of configuration exercises to demonstrate the operation of the Collaboration Option, Email Manager option, Universal Queue and outbound option
Course Content
This 5-d......
Cisco Unified Customer Voice Portal ImplementationUpon completing this course, the learner will be able to meet these overall objectives:
Explain the components, function, and call flow of a Cisco Unified CVP solution when deployed in either a standalone or comprehensive model.
Group, summarize, and complete the steps necessary to configure a functional Cisco Unified CVP comprehensive deployment model with Cisco Unified ICM Enterprise.
......
Cisco IP Contact Center EnterpriseAfter completing this course the delegate will be able to:
Explain the IPCC solution concept, components, and interaction of components
Identify new features in IPCC 7.0
Describe IPCC deployment models and their issues
Determining IPCC queing and routing client options
Design an System IPCC lab and production system
Install, configure, test, and maintain IPCC components
Design IPCC c......
Implementing Cisco IOS Unified CommunicationsCandidates achieving the CCNA Voice certification should be capable of performing the following tasks:
Describe the components of the Cisco Unified Communications Architecture
Describe PSTN components and technologies
Describe how to interconnect VoIP with service provider networks
Implement a UC 500 system using Cisco Configuration Assistant
Implement Cisco Unified Communications Mana......
Cisco Unity Design and NetworkingAfter completing this course, delegates will be able to:
Explain the impact of different messaging environments (Domino/MS) upon a Unity design.
Design a large voicemail solution.
Network Unity with legacy voicemail systems.
Explain approved Cisco Unity deployment models.
Apply a repeatable design methodology.
Design solutions that meet specific customer needs.
Design solutions that ......
Covering advanced techniques in scripting and overall CRS functionalityBuilding on the knowledge base and scripting experience learned in CRSD / UCCXD classes, this course covers advanced techniques in scripting and overall CRS functionality. During this four day class students implement such things as extending the functionality of UCCX using many of the tools that are already available in the premium version of the product. Expect to spend time exploring the Age......
Unified Contact Center Express and Unified IP IVR DeploymentAfter completing this course the student should be able to:
Design and plan an IP Contact Center and an Unified IP IVR implementation
Install or discuss CRS components, servers, agent and supervisor desktops and clients
Configure all CRS components
Build workflow applications to exploit Unified IP IVR features and capabilities
Build contact center workflows to exploit Unified CCX featu......
IP Telephony ExpressAfter completing this course the student should be able to:
Describe the features, positioning strategies, and deployment models of Cisco Unified CallManager Express and contrast traditional telephony and VoIP
Describe the features and functionality of Cisco Unified CallManager Express and configure Cisco Unified CallManager Express to support IP phones
Configure analog voice interfaces......
Digital Media SystemsAfter completing this course, students will have a thorough understanding of the Cisco Digital Media Systems (DMS) platform and have a hands on ability to install, configure and troubleshoot DMS solutions for Desktop Video, Digital Signage and Enterprise TV. Through instructor led training and plenty of lab reinforcement, students will also be able to publish dynamic live & on-demand content to......
Cisco Unified MessagingModule 1:An Overview of a Cisco Unified Communications System
Module 2: Unity Connection
Module 3:Cisco Unified Communications General Setup
Module 4:Unified Communications Subscribers: A Complete Reference
Module 5:Unified Communications System Monitoring and Maintenance
Course Content
Implementing Cisco Unified Messaging (IUM) v5.0, formerly Cisco Unified Communications System Engineer ......
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