Frontline Management Institute
Sydney, Australia
http://www.managementcando.com

Risk Management

The skills to manage risk are crucial for anyone who is leading or playing a key role in frontline management in an organisation. It is essential to be able to plan, implement and monitor risk through its various stages. This very practical course enables participants to understand the fundamentals of risk management and to identify the key actions they must take at each stage to manage risk......
 

There is an increasing need for organisations and their managers continually to raise their performance level. Increased competition, raised customer expectations, powerful market forces, rapid technology developments, rising standards and regulations all contribute to this pressure. A valuable management approach that has demonstrated its effectiveness is Continuous Improvement. This C......
 

Promoting a safe workplace has to be the first priority in all responsible organisations. Apart from legal compliance requirements and ethical issues there are benefits not only for individuals but also for the organisation due to increased savings and productivity. This course reviews key duty of care responsibilities of team leaders and their organisations under Occupational Health ......
 

This course provides strategies and techniques for effective collection, analysis and use of information in the workplace. Frontline Managers are an important contributor and user of information. Their competency in identifying, acquiring, analysing and using appropriate information plays a significant part in the effectiveness of the organisation¡¯s performance in a competitive environment. ......
 

All Frontline Managers and their teams are involved in providing customer service to either external customers or internal customers. In an increasingly competitive and service focused market, customers expect and demand increased levels of service. Yet Frontline Managers have to deliver service according to the budgetary and resource limits they face day to day. This course provides extrem......
 

This course explores how Frontline Managers can best lead, facilitate and empower high performance work teams in their organisation. Strategies and skills for team planning, team motivating, managing performance and developing team members are developed in this practical workshop. Practical guidelines and practice in running focused and efficient team meetings form a valuable addition to the f......
 

This course explores the way Frontline Managers play an important role in developing and maintaining positive relationships in the workplace with their team, their peers and their own managers as well as customers and suppliers. This workshop helps participants plan and deliver effective communication, which both informs and persuades and is truly two-way communication involving effect......
 

This course provides useful practical guidelines that will help frontline mangers build a sound foundation to planning, implementing, monitoring and recording performance to achieve the business plan of the teams and organisation. This helps provide safe, efficient and effective products and services to customer satisfaction within the organisation¡¯s productivity and profitability plans. ......
 

There is an increasing demand on people to improve performance in the workplace, but working hard and being effective are two entirely different things. This practical hands on course gives strategies and techniques for personal work management and professional development. It covers setting realistic goals, managing your own performance and maintaining a balance between your work and ......
 

The skills to give excellent customer service are essential for people working in the frontline of organisations. Whether dealing with external or internal customers it is necessary to be able to delight customers in a way that retains and grows the business of the organisation. It is sometimes also necessary to deal with difficult customer situations and complaints in a way that benefits the o......
 

The skills to influence other people are crucial to many people working in organisations. Whether the influencing is to peers, to teams, to managers, customers or other stakeholders the influencing should be both persuasive and ethical. This very practical course takes you through the stages of planning, preparing and delivering effective ways to influence others. We explore the factors hav......
 

The skills to develop and deliver effective presentations are crucial to many people working in organisations. Whether the presentations are to peers, to teams, to managers, customers or other stakeholders the presentations must be both informative and persuasive. This very practical course takes you through the stages of planning, preparing and delivering effective presentations. Using che......
 

Whether you have to write a short email or a detailed business report the principles of effective business writing will help you put your message across in a way that informs and persuades. In this very practical course participants learn to plan, draft and evaluate their writing in an organised and structured way to achieve the results they aim for. A very practical small group course and part......
 

This workshop helps participants plan and deliver effective communication, which both informs and persuades and is truly two-way communication involving effective listening, interpretation of body language and people skills. It helps take into account different relationship styles that may exist in the workplace to optimise effectiveness. Strategies for relationship building and effective workp......
 

Effective negotiation adds directly to the performance and outcomes for an organisation. The knowledge and skills to negotiate effectively are essential for anyone with responsibility to improve results through negotiation with customers, suppliers or others within the organisation. This very practical course enables you to identify the core steps in negotiation and implement strategies and ......
 

The skills to manage and help resolve potential conflict are crucial for people working in organisations. Whether a manager, team leader or a team member it is essential to be able to deal with disagreements and conflicts in a positive way that enables people and organisations to develop and change in challenging times. This very practical course enables you to identify common types of confl......
 

This very practical course explores how people can best use assertiveness techniques to be effective at work. Effective assertiveness techniques enable people to communicate their point of view with confidence and clearness. This helps people to perform better at work. Colleagues, other team members and customers all benefit from this. This course identifies and helps participants prac......
 

It has been argued that emotional intelligence at work contributes to a person¡¯s career development twice as much as cognitive abilities such as IQ or technical expertise. This course explores how people can use the contemporary understanding of emotional intelligence to be more successful at work, improve relationships with colleagues and customers and also improve chances of promotion. As ......
 

In today¡¯s competitive and technology driven work environment it is essential that you optimise your time use. Increasingly the focus in work is on increasing performance levels. This often means a demand to achieve more in less time. This course helps you gain increased control of your time use, focus on important objectives and work smarter to achieve more effective results. Based on ......
 

Change and innovation are driven in the workplace by increasing competitiveness, the rapid pace of technology and customer and stakeholder expectations. Frontline Managers have an active role in fostering this change and stimulating innovation. They have a creative role in ensuring that individuals, the team and the organisation gain from change, and that the customer benefits through improved......
 

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