George Brown College
Toronto, Ontario, Canada
http://www.georgebrown.ca

Telephone Communications

Master the effective telephone techniques needed to manage customer relations by exploring how customers behave and what they expect. Learn how to listen to customers, clarify their goals and objectives and effectively gauge their wants and needs. Also learn good customer service techniques, telephone courtesy and professional call-centre practices. ...
 

Learn to install, configure and troubleshoot basic networking hardware, protocols and services. Cover media and topologies, protocols and standards, network implementation, network support and new technologies like wireless networking and gigabit Ethernet. This course prepares you to pass the CompTIA Network+ exam....
 

The Interconnecting Cisco® Network Devices (ICND) exam is the second of two exams for candidates pursuing Cisco® CCNA™ certification. This course covers protocols, planning, design and implementation of Cisco® networks. ...
 

The Cisco® CCNA™ credential represents a basic knowledge of networking and Cisco® technology. With this course (part one of the CCNA series), candidates pursuing the two-exam option for certification prepare for the first required test ¨C the Introduction to Cisco Networking Technologies exam....
 

Explore Windows operating systems: parts, installation, hardware requirements, maintenance, networking and internet connectivity. Install, configure, upgrade and troubleshoot Windows. This course prepares you for the Operating System Technologies exam ¨C the second of two needed to obtain CompTIA¡¯s A+ certification. ...
 

Learn to install, troubleshoot and maintain PC hardware. This course prepares you for the A+ Core Hardware exam ¨C the first of two needed to obtain CompTIA¡¯s A+ certification (the standard credential for anyone beginning an IT career). ...
 

Develop the ability to read, spell and comprehend medical terms and medical diagnoses as they apply to each of the body systems. Cover elements of medical terms and medical abbreviations....
 

This program allows dental assistants to upgrade to a Level II standard through study by distance education and weekend clinical practice at the College. Admission Requirements/Prerequisites You must be a graduate of a recognized dental assistant program and have a current CPR level C certificate, current employment in a dental office (letter from dentist required) and a health record. ...
 

This seven-course certificate program can be the start of a new challenging and well-paying career. The courses are taken at your own pace and at the time best suited to your schedule and can be taken completely in the comfort of your own home ¨C you never have to attend a class. You must complete theory courses within six months, speed development courses within one year and all academic course......
 

This course introduces news writing. Through lessons, exercises and study of research material (including the textbook), learn to write to professional standards. Write a variety of news stories, from basic ¡°hard¡± news items, meetings, interviews and feature stories to (where possible) breaking news....
 

This course is an introduction to applied communication with particular emphasis on the development of speaking, listening, writing, researching and thinking skills. The language skills developed in this course are useful in college courses as well as in the workplace....
 

Have you ever thought about writing a romance or mystery novel? Considered trying your hand at a children¡¯s book or screenplay? George Brown College¡¯s Creative Writing Certificate will help you develop your own style and learn some of the tricks of the trade at the same time. Our team of experienced instructors includes published novelists, reviewers and journalists. ...
 

Gain the tools necessary to appreciate literature by reviewing literary history and examining different genres. Explore themes and conventions associated with these genres, and develop an understanding of literary analysis and various critical approaches. In the case of creative writing students, this course provides a framework in which to appreciate and evaluate one¡¯s own writing....
 

Learn the skills necessary for the creation, development and marketing of publishable poems. Receive a printed and bound collection of your best works....
 

This course aims to introduce various texts and sources in children¡¯s literature. Discuss the many genres, issues and theories that are pervasive in the field, and analyze children¡¯s literature with various critical literary elements in mind....
 

Develop an understanding of the requirements for clear writing. Practise the most common forms of relevant business communications, including sets of instructions; accident, progress and feasibility reports; proposals; memos; and persuasive and analytical reports....
 

Learn to write routine business correspondence, short reports, promotional materials, resumés and covering letters. The writing and organizational skills developed in this course are useful in college courses as well as in the workplace....
 

Learn the techniques of research and gathering data, extracting that which is most relevant and useful and putting it into a written format. This format presents the right information in a correct, understandable and concise but thorough way based on the needs of the recipient(s) of the information. These needs could range from providing general background information on a topic to preparing a ......
 

Macromedia¡¯s Flash software has become the professional tool of choice for designers and developers who create rich web content. Learn to use this latest version of Flash to integrate video clips, text, sounds and images as part of interactive projects (sales presentations, e-learning applications, user interfaces, etc.). Also cover advanced topics such as animation, movies and special effects....
 

Dreamweaver MX 2004 is Macromedia¡¯s development environment for building web sites and internet applications. Learn how to use Dreamweaver¡¯s powerful combination of visual layout tools, application development features and standards-based design controls in order to create and manage web sites. Proceed step-by-step from the basic user environment to advanced topics such as Cascading Style Sheet......
 

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