Gilman Performance Systems, Inc.
Brookfield, CT, United States
http://www.gpsadvantage.com

Trainer Development

This Train-the-Trainer program is designed to present information and build skills needed to train others. The focus can include analysis, design, development, delivery, and evaluation of training materials. ...
 

This "hands-on" workshop provides a practical overview of problem solving techniques that work and involves participants with "live" problems. Working in teams, participants learn and practice a six-step model to problem solving and key quality tools used for each of the six steps. Various brainstorming and assessment techniques to determine viable options and alternative co......
 

This program provides supervisors and managers with information on how to prevent and resolve sexual harassment complaints in the workplace. ...
 

This program is designed for managers and staff professionals who want to improve their presentation skills and influence the decisions and actions taken by their organizations. ...
 

A comprehensive Performance Management System is essential to successful goal achievement within any organization. This program gives managers the necessary knowledge and skills to reach their business objectives. Principles of effective performance management are combined with practical "hands-on" skills development activities to teach participants how to assess, coach, and review em......
 

This fast-paced program provides participants with the knowledge, skills, and tools they need to succeed in the changing workplace. They apply the skills of transition management to a current challenge facing their organization. ...
 

This program combines time management and stress management techniques to enable participants to achieve desired results in key working and personal roles. A variety of exercises, discussions, and self-assessment instruments are included. ...
 

Increase relationship strength and the ability to influence positive outcomes in business (and personal) situations. The participants receive feedback on their own Social Style (Driver, Expressive, Amiable, Analytical) from internal customers, staff, peers, support staff, and/or leaders. They gain insight on how their style yields potential strengths (to be built upon) and weaknesses (to be tur......
 

This fast-paced, interactive, multimedia workshop introduces leaders, managers, supervisors and non-managerial employees to the five areas of action and interaction of Emotional Intelligence. ...
 

The art of facilitation has become increasingly more critical for business success, given the changing nature of organizations and the increasing numbers of task forces and teams. This program provides a systematic approach to increasing effectiveness of facilitation skills. Throughout the program the participants explore and practice a number of facilitation skills and techniques. The activiti......
 

This is a high impact, experiential program integrating classroom training, simulations/activities, and feedback surveys. This powerful combination of learning tools provides participants with a strong sense of effective quality-related practices and how their colleagues, subordinates, and others view their skill level and results they’ve achieved in relation to these practices. Participan......
 

This is a high impact, experiential program integrating indoor classroom training, outdoor activities and personalized feedback surveys. This powerful combination of learning tools gives class participants a strong sense of effective leadership styles/practices and how their employees (and others) view their skill level against these effective practices. Participants practice leadership skills ......
 

This workshop blends discussions, role plays, group interaction, case studies, and audio exercises. Successful skills and strategies critical to successful telephone sales are demonstrated and practiced....
 

This program combines a portable, comprehensive planning and information system - the Time/Design Management System - for sales representatives, account managers, customer service representatives; and sales managers. The course content includes a time management system to help participants optimize their available time. In addition, principles of effective account development are covered by bui......
 

To build a business, customer loyalty is critical. However, research shows that the satisfied customer will only commit to definitely do business in the future just 14 - 25% of the time. Research also shows the very satisfied customer will definitely commit to do future business 75 - 97% of the time. The old paradigm is for the supplier/provider to figure out the customer’s needs. To be......
 

This program offers managers and supervisors of sales employees an understanding of the tools and actions needed to properly implement their organization’s sales performance management system. Content is delivered in a discussion format. Practice is conducted using actual upcoming reviews with sales representatives and other scenarios. ...
 

This program, which is always customized to meet the specific needs of the target audience, blends negotiating skills and an influence model with skill practices and feedback. Case studies developed from company situations illustrate collaborative (win-win) negotiations in a sales context. Creative solutions, tactics, and strategies for dealing with different styles are emphasized. Program acti......
 

The purpose of this workshop is to improve sales team members ability to generate profitable business for their organization. Sales training will emphasize the value of relationship building and how it differs from order-taking. ...
 

This program is always customized for content and participant skill practice. Each stage of the sales process is analyzed and described with "how-to" techniques and a workbook which requires the sales representative to think through each step of the process. Various questioning, features-benefits, and objection-handling exercises are included for specific products/services...
 

This customized program guides participants in assessing and reviewing key customer service contact points and issues from the customer’s perspective (internal or external). Specific alternatives and decision points are explored to determine which ones to apply. Audio and/or videotape practice of telephone and face-to-face customer interactions are used to enhance customer service. Each pa......
 

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