Global Knowledge (US)
Raleigh, NC, United States
http://www.globalknowledge.com

Effective Presentations

Effective presentation skills are essential to deliver solid sales pitches. Learn how to create and deliver effective presentations. Interactive exercises allow students to explore the complexities of effective presentations. What You’ll Learn Identify and use effective presentations, use different types of presentations, plan a presentation, and determine primary and secondary objecti......
 

Build a high-performance team to improve your project success. Learn how to get the most out of your project team by improving your leadership capabilities. Build a successful team by understanding how to appropriately delegate responsibilities to and motivate your project team members. Understand how to work with team members whether they are local or dispersed. Learn how to work with a cross......
 

Conducting quality meetings within an organization greatly increases productivity. Learn how to identify the benefits, types, and misconceptions about meetings. Interactive exercises allow students to explore the complexities of conducting meetings. What You’ll Learn Learn how to plan, participate in, and close a meeting. Identify the benefits, types, and misconceptions about meetings.......
 

Upon completion of this course, you will have the skills to assess coaching needs, discover the six tools essential to coaching success, understand the roles of a coach, and learn how to supply the right advice and support. You’ll learn to motivate and lead, as well as become facilitators who empower through a common vision. Through effective coaching, managers can improve performance, per......
 

Fine-tune your skills as a motivating manager, supervisor, or adviser. Learn the differences between counseling and coaching--and when to apply each technique for the best results. This course will also help you identify your weaker coaching and counseling skills and build upon your stronger ones. What You’ll Learn Explain how to coach employees to develop job skills Explain how coun......
 

Define coaching and identify the qualities of an effective coach. Help employees maximize their abilities through personalized counseling and advice. What You’ll Learn Motivate employees by identifying their individual personality types and build trusting coach-employee relationships. Work through the coaching process of maintaining healthy coach-employee relationships, communicating......
 

Understand the fundamentals of managing change by identifying the levels, importance and benefit of change. The open, modular-style manual is designed for quick scanning in the classroom, and is filled with interactive exercises that will allow students to explore the complexities of change management. What You’ll Learn Identify the steps of a change process, analyze a change situation......
 

Basic business problem-solving techniques are important in all organizations. Learn these techniques to effectively identify, manage, and solve problems. The open, modular-style manual is designed for quick scanning in the classroom, and is filled with interactive exercises that will allow students to explore the complexities of business problem solving. What You’ll Learn Define the ba......
 

The fundamentals of business finance are critical to make good business decisions. Learn key concepts such as the ability to classify risks and perform probability analysis. The open, modular-style manual is designed for quick scanning in the classroom, and is filled with interactive exercises that will allow students to explore the complexities of business finance. What You’ll Learn U......
 

This course allows you to see your organization’s accounts more effectively. Identify the role of various accounting institutions, define an accounting period, and relate the accounting system to various business activities. The open, modular-style manual is design for quick scanning in the classroom, and is filled with interactive exercises that will allow students to explore the complexi......
 

After completing this course, you will have the critical skills to improve your spelling, punctuation, usage, and style, while avoiding the pitfalls of business writing, and creating persuasive and more effective memos and letters. Ten key techniques for effective communication will help you grow more confident in your ability to express yourself clearly. Good business writing is as important a......
 

In this course you’ll learn virtually every aspect of budgeting, from preparing income statements and company expense reports, to developing your own personal plan. Understanding the basics of budgeting will help your career and the organization you manage. What You’ll Learn Discuss principles of strategic planning Show how to budget sales, labor, depreciation, and other expense......
 

Relationship management for project management success. Project managers are asked to plan and manage projects with little authority, dictated time frames and deliverables, and told to just get it done! The reality is that projects rarely fail due to technical problems but rather because of people problems. Conflicting priorities, unclear expectations and roles, poor leadership, conflict, lack......
 

Master key business skills to help accelerate your career. The professional world becomes more competitive each year. Organizations now expect employees to have well-rounded business skills regardless of their corporate role. It is no longer acceptable to be just a talented, one-dimensional employee. Instead you must work in a matrix of collaborative environments and exhibit a variety of manag......
 

Develop the interpersonal and management skills required to build, support, and motivate your team. Being a successful leader requires not only business knowledge, but also interpersonal and management skills. This course will teach you how to handle the challenges you face in your new role as a manager. Discover the difference between leadership and management and what you can do to become......
 

Learn to manage the financial aspects of a department, business line or budget. Do you have budgetary responsibilities for a department or project and don’t understand how to analyze the various financial documents? Are the acronyms of ROI, CBA, IRR, NPV, and TCO unfamiliar and their formulas a puzzle that you want to understand? This class will help you solve the financial mysteries and ......
 

Improve your decision-making capabilities through critical thinking, structured reasoning, and creative problem analysis. Effective decision makers are those rare individuals who are able to consistently identify and choose the best option among multiple alternatives. Their decisions are imaginative, reasoned, and defensible. In this course, you will be provided with the training and tools......
 

Understand the importance of interpersonal communications and sharpen your negotiation skills. This course centers on interpersonal communications and the art of negotiation. In the first part of the course, you will learn how to communicate clearly and directly through a study of verbal and nonverbal techniques. Not only will you be able to recognize the consequences of poor communication, bu......
 

Demonstrate an in-depth knowledge and practical application of IT Service Management. Delve into the detailed process descriptions, practical implementation and improvement issues, and organizational challenges of smooth IT Service Management and Delivery in a practical, case study-oriented setting. This intensive course is designed to help IT Service Managers gain a deeper and more practic......
 

This ITIL practitioner training course focuses on the ITIL processes of Incident Management, Problem Management, and Service Desk functions. Learn to optimize the quality of service by applying the ITIL best practices, and learn to more effectively respond to incidents and problems as well as proactively prevent their occurrence. Doing so enables you to organize an effective Service Desk along ......
 

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