Global Knowledge (US)
Raleigh, NC, United States
http://www.globalknowledge.com

ITIL Practitioner: Service Level Management

Many IT professionals responsible for managing service levels make the mistake of focusing on the Service Level Agreement instead of on the process of Service Level Management. Learn what the difference is and how to successfully implement and manage relationships between IT, your customers, and your suppliers. Based on Best Practice for Service Delivery, the ITIL book from the Office of Gov......
 

The Practitioner’s Certificate in IT Service Management Security Management is intended for those in an IT organization responsible for the activities that are part of the Security Management process. The practitioner must record, guard, and improve this process. This course is assignment-based, with a strong emphasis on practical coursework. It is based upon Office of Government Commer......
 

Learn about process improvements, benefits, and challenges, and get your ITIL Foundation certification. This accredited course introduces the key concepts of each IT Infrastructure Library (ITIL®) function and process for service delivery and service support. In today’s competitive business environment, IT innovations have changed the way many companies do business. In fact, IT servic......
 

This ITIL Foundation Course is an award-winning and EXIN-accredited course comprised of an integrated case study learning approach and rich dynamic content in an interactive multimedia presentation. The 16-hour long modularized Self-Paced e-Learning course introduces you to the concepts of IT Service Management (ITSM) and how to apply the industry-standard IT Infrastructure Library (ITIL) Servi......
 

Constructing successful, high-quality software involves more than just writing code. Software engineering is the application of standard methods to the development, operation, and maintenance of software. This course introduces the various software engineering processes that should be included in any software development project. By applying software engineering principles, students learn to or......
 

Understand the importance of the analyst. The importance of business analysis is increasing throughout organizations. The business analyst understands the business, customer requirements, stakeholders, and IT needed to run a business, and acts as the communication link between all areas. The business analyst plays a critical role in the success of all projects. From helping identify and analyz......
 

Get the essential information you need to prepare for and pass the Certified Business Analyst Professional (CBAP) exam in this course, emphasizing the Business Analysis Body of Knowledge (BABOK) areas specifically covered in the exam. You’ll take practice exercises and quizzes and get study and test-taking tips using IIBA terminology. This interactive course includes: Over 500 pract......
 

Business processes are often not as effective as they could be. In a marketplace that requires companies to be as efficient as possible, business analysts must understand how to identify problems with business processes and develop effective improvements to address those problems. In this course, students will learn to model business processes as they are currently enacted, assess the quality o......
 

Plan, deploy, and manage enterprise WLAN. In this course based on lightweight access points, controllers, and the advanced feature set, you will gain experience planning, deploying, and managing enterprise WLANs using the Cisco Unified Wireless Network solution. After a quick overview of the solution, you’ll investigate components, features, and deployment of the system. Reinforce what yo......
 

Learn to design, install, and support wireless networks and perform site surveys In this 4-day course, you will examine the fundamentals of WLAN technology, providing the foundation for designing and installing the Cisco Unified Wireless Network. Through detailed lecture and hands-on labs, you’ll receive an introduction to WLAN applications in specific markets and topologies while consid......
 

This course is designed exclusively for Cisco Channel Partners and Account Managers and prepares you for the IP Communications Advanced Sales Specialist certification exam (646-588 AWLANAM). Achieving IP Communications Advanced Sales Specialist certification demonstrates that you have a strong understanding of wireless features and benefits and the ability to assess customer needs and effective......
 

Learn how to deliver and support wireless networks through detailed course discussion and a broad range of hands-on configuration and testing exercises. Learn basic security principles and troubleshooting techniques, and gain a full understanding of how radio frequency affects networking so you can perform site surveys, enable wireless access to the LAN, and deploy wireless mesh networks. Th......
 

Prepare for the CompTIA RFID+ certification. This course is designed for all Auto-ID professionals, RF engineers and system integrators, and users who need to gain critical skills to install, maintain, or troubleshoot RFID-based systems. Based around CompTIA’s RFID+ certification, our intense, hands-on certification training course is presented in a multi-vendor environment. In this cour......
 

In this one-day course, you’ll get the fundamental knowledge of RFID hardware, middleware, software, and everything else necessary for successful RFID deployment. Receive the technology-oriented training you need for an in-depth understanding of RFID. What You’ll Learn The value of RFID and how it works Practically deploy RFID technology Build an infrastructure designed to han......
 

This advanced, three-day training course provides a solid foundation for understanding the RFID ecosystem and the principles of RFID engineering. A combination of lecture and hands-on lab exercises provide functional understanding and use of RFID products, readers, and antenna designs. What You’ll Learn Fundamentals of RFID system Tools and procedures required for RFID engineering an......
 

Radio Frequency Identification (RFID) technologies promise to transform logistics, supply chain management, and asset management by allowing revolutionary ways of tracking, measuring, and administrating inventory. The U.S. Department of Defense (DoD) along with major retailers including Wal-Mart, Target, and Best Buy have mandated use of this technology by their suppliers, and additional ret......
 

Techniques, tools, and tips to successfully troubleshoot CallManager, Unity, and IP network deployments. In this Authorized Cisco course, get the knowledge and skills required to troubleshoot Enterprise CallManager, Unity, and IP network deployments. You’ll begin by learning a systematic approach to troubleshooting AVVID networks and reviewing CallManager signaling protocols, and you’......
 

Cisco Course v5.0 and CVF v1.0 | Prepares you for Cisco Exam 642-432 CVOICE We have enhanced this comprehensive Authorized Cisco course to introduce you to the latest Cisco Voice over IP (VoIP) technologies and give you the skills and techniques to optimize your Cisco hardware for real performance and savings. What You’ll Learn Exclusive - Similarities and differences between traditio......
 

This fast paced lecture course incorporates and merges the best of the theory of two classroom based Cisco QoS courses - the ’Deploying Cisco QoS for Enterprise Networks’ course and the ’Implementing Cisco QoS’ course. The course describes the need for QoS mechanisms in IP networks and the skills required to deploy, manage, configure and troubleshoot QoS features available t......
 

Organizing staff, optimizing operational structures, and achieving financial goals are key objectives for telecom executives. Considerations and dependencies specific to each organization influence decisions executives make to meet defined objectives. The Certified Telecom Management Executive Boot Camp offers insight and expertise that assist executives in making informed decisions and leading......
 

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