Global Knowledge - United States
Arlington, Atlanta, Chicago, Dallas, Morristown, New York City, San Jose, United States
http://www.globalknowledge.com/

Enterprise Virtualization Using Microsoft Hyper-V (Certificate)

In this instructor-led course, you’ll learn how to implement and manage Windows Server 2008 Hyper-V with System Center Virtual Machine Manager (SCVMM). You’ll cover advanced topics, such as using storage virtualization, high availability, SCVMM Performance and Resource Optimization (PRO), Virtual Desktop Infrastructure (VDI), and PowerShell, and you’ll get an introduction to the ......
 

Learn how to define and build a CMDB that supports ITIL processes and day-to-day IT operational activities. The Configuration Management Database (CMDB) is mentioned throughout the ITIL lifecycle, and virtually every ITIL activity, function, and process relies upon it. Creating and managing the CMDB effectively is a challenge due to the potential size and complexity of the organization’s ......
 

Learn how to take advantage of ITIL concepts to improve service quality, increase customer satisfaction, and increase IT staff efficiency. Many ITIL implementations begin with a Service Desk and ITIL-based Incident Management process. In this course, you will gain hands-on experience in establishing Service Desk and Incident Management best practices. Through case studies, classroom discussion......
 

Learn how to take control over changes and releases to improve quality and success rates. Change and Release Management are key components in any ITIL initiative. In fact, failed changes and releases are the number one cause of outages and customer dissatisfaction. In this course, you’ll learn to apply the best practices of Change and Release Management together, enabling you to know how ......
 

Perform ISO/IEC 20000 audit activities. Designed for professionals and certified auditors who would like to learn how to perform internal or external ISO/IEC 20000 auditing activities, this course covers the interpretation and application of the ISO/IEC 20000 standard. The ISO/IEC 20000 Auditors exam is conducted at the end of class. What You’ll Learn â€?Objectives and major content o......
 

Learn the best practices for ITIL Continual Service Improvement. In this course, you will be immersed in the overall concepts, processes, policies, and methods associated with the Continual Service Improvement (CSI) phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the CSI stage, not the detail of each of the supporting process......
 

Learn the best practices for ITIL Managing Across the Lifecycle. This is the final module of the Service Lifecycle and/or Service Capability Intermediate courses that lead to the ITIL Expert in IT Service Management recognition. In this course, you’ll be immersed in the contents of the ITIL V3 publications. You’ll focus on business, management, and supervisory objectives, purposes, p......
 

Learn the best practices for ITIL Managing Across the Lifecycle. This is the final module of the Service Lifecycle and/or Service Capability Intermediate courses that lead to the ITIL Expert in IT Service Management recognition. In this course, you’ll be immersed in the contents of the ITIL V3 publications. You’ll focus on business, management, and supervisory objectives, purposes, p......
 

Learn about the best practices of ITIL v3. In this course, explore IT Service Management and its contribution to demonstrable IT service value, and get an introduction to the IT Service Management process objectives, activities, relationships, benefits, and critical success factors. You’ll have web access to this course for 90 days. What You’ll Learn â€?ITIL Concepts â€?Ser......
 

This workshop is designed for senior IT managers and members of IT leadership teams entrusted with the task of managing and dealing with the compliance requirements facing their organizations, and it addresses regulatory compliance issues as an ongoing challenge. Students will identify the impact of compliance requirements on IT organizations and examine a holistic compliance requirements manag......
 

Learn the best practices for ITIL Operational Support and Analysis. This course immerses you in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with the Operational Support and Analysis of services and service delivery. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes ......
 

Learn the high-level details of ITIL. In this entertaining and valuable course designed specifically for IT and business executives, you will discover how ITIL can help align business with IT, control costs, improve IT service quality, balance resource allocations, and make IT a more enjoyable and stable place to work. Learn from experienced instructors who have led implementations and have th......
 

Improve your IT service strategy and select and justify the projects that are business aligned. Learn how to avoid IT project failure by measuring and justifying the right projects for your IT service strategy. In this course, you will learn to measure IT service performance so you can identify and create IT service improvement plans. Learn how to determine customer expectations and needs, ......
 

Get started with service portfolio management by defining and valuing your IT service portfolio. IT organizations struggle with business-IT alignment and business service management. Challenges are that IT organizations often cannot accurately define what they do, and IT may not understand the priority of IT projects to the business. By defining your IT services, you will start to build your s......
 

Learn how to create an IT Services Catalog based on ITIL good-practice guidance. A Service Catalog describes the services an IT organization provides to the business and how those services are obtained and supported. The backbone of ITIL v3, the Service Catalog is critical to controlling costs, improving quality, and setting and meeting customer expectations, and it’s challenging to creat......
 

It costs a business much more to acquire a new customer than it does to retain an existing one, so it makes sense that a business must do everything it can to support and satisfy existing customers. Handling complaints effectively and efficiently can result in increased customer loyalty. Today’s Customer Support Specialists (CSS) and support centers have a vital role to play in ensuring cu......
 

Get an introduction to COBIT best practices. In this course, you will learn about IT governance issues affecting organizations globally, and you will examine the need for a proper control framework. You’ll get an introduction and high-level explanation to COBIT as the best-practice model for IT governance. You will learn about the components of the model and the relationship with other fr......
 

Gain an understanding of the implementation processes and prepare for an audit in this intensive 2-day workshop. In this workshop designed to highlight the benefits of achieving ISO/IEC 20000 certification, you will learn how to plan for ISO/IEC 20000 certification and get pointers for making the business case for internal approval. You will examine approaches to implementation and learn poten......
 

Gauging and reducing possible foreseeable events Overview of the concept of risk Discussion of processes for determining risks Discussion of documenting risks and the SWOT Analysis Discussion of the processes for analyzing risks with a focus on the NIST Risk Assessment Methodology Discussion of how to integrate risk analysis and management into certification and accreditation tasks U......
 

Understand security trends and technologies and how they impact your business. In today’s world, security is an essential component of every IT business initiative. In this 2-day course, designed for executives, management, and other business leaders, the current state of information security in the enterprise environment will be discussed extensively. Particular emphasis will be placed o......
 

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