Global Knowledge UK
Coventry, Edinburgh, Glasgow, London, Manchester, Wakefield, Wokingham, Windsor, United Kingdom
http://www.globalknowledge.co.uk/

Defining and Valuing IT Services

IT organisations struggle with business-IT alignment and business service management. IT organizations often cannot accurately define what they do and may not understand the priority of IT projects to the business. By defining your IT services, you will start to build your service catalogue and take steps toward service portfolio management. In this class, you will learn how to define an......
 

This course brings together the full essence of a Lifecycle approach to service management, and consolidates the knowledge gained across the qualification scheme. The course completes the ITIL® Capability and Lifecycle qualification programmes, and leads to the ITIL® Expert qualification. ...
 

The course builds on the general principles covered as part of the ITIL® Foundation course. It covers the lifecycle aspects of Continual Service Improvement (CSI) and covers the management and control of the activities and techniques within the CSI stage. Additionally the course looks at the concept of CSI as a practice and at the interfaces between CSI and the other stages of the ITIL ......
 

This course builds on the general principles covered as part of the ITIL® Foundation course. This enables the organisation to introduce Event Management, Incident Management, Request Fulfilment, Problem Management and Access Management processes, Service Desk, Technical Management, IT Operations Management and Application Management functions as integral parts of its overall business-focu......
 

This course will teach you how to effectively manage all phases of a project. You’ll learn the project management framework of initiation, planning, execution, control, and formal closing, and discover what it takes to ensure project success. In this skills-building course, you’ll focus on practical tools and techniques as you spend 75% of the course working on a project-from initiati......
 

This course teaches you the fundamentals of EVM so you can understand how to establish an effective project baseline and monitor project progress against known expectations. Learn how EVM is integrated throughout the project life cycle. Practice the activities you go through to establish an effective baseline. Identify the critical data points that must be collected to analyze project progre......
 

This course focuses on IT projects and everything they encompass - hardware, software, vendor relationships, communication mechanisms for different audiences, and how to work with local and remote teams. Understand how to start an IT project with a clearly defined scope, how to set and manage stakeholder expectations, how to identify and deal with typical IT risks, and how to meet quality stand......
 

learn the skills you need to effectively establish and manage a realistic schedule and detailed budget. through hands-on exercises, you’ll learn to develop a work breakdown schedule, grasp diagramming techniques, identify task relationships, determine the critical path, employ estimating techniques, and analyze resource utilization. once the project schedule is complete, you’ll cre......
 

This project simulation course combines lectures, hands-on activities, and individual and team assignments to let you experience managing a project from original concept to archiving the project documents. You’ll walk through a complete project management life cycle, including initiating, planning, executing, controlling, and closing. Discover and validate a full range of PMBOK®-specific p......
 

In this highly interactive and hands-on course you’ll gain the skills needed to be an effective facilitator. You’ll learn how to focus and re-focus the group on its purpose, move through topics in a timely manner, keep individuals from monopolizing the meeting, and encourage less talkative people to speak up. Through lecture, discussions, case studies, instrumentation, and role plays ......
 

developing a strong business case is essential to persuading your project sponsors to invest time and resources. in this course, you’ll learn the most common disciplines and methodologies used toand present a business case with clear, concise, and fact-based arguments that highlight project benefits, costs, and risks to win approval for projects. you’ll learn the underlying s......
 

This 5 day course is designed to provide a coherent and logical solution to the problem of implementing a risk management framework within an organisation. It is designed to be adjustable to allow you to tailor your approach to risk according to your organisations’s needs. There is a significant quantity of homework to be completed during the course so delegates are advised to make allo......
 

Ensure IT project success by identifying and handling risks.This course offers the skills you need to be a proactive IT risk manager-one who plans for contingencies and confidently manages unexpected events that occur throughout the project life cycle. You’ll learn how to avoid unnecessary costs and schedule delays and how to keep your team members focused on critical-path activities. T......
 

Gain the essential information you need to prepare for and pass the Certified Business Analyst Professional (CBAP) exam. This Boot Camp focuses on the Business Analysis Body of Knowledge (BABOK) areas specifically covered in the exam. You’ll take practice exercises and quizzes and learn study and test-taking tips using IIBA terminology. Pre-Requisites Delegates attending this cours......
 

MSPâ„?is unique in its status as a generic best practice framework; generic yet flexible in application. The Registered MSPâ„?Practitioner qualification is now established as the premier programme management qualification in many parts of the world. This course is based upon the third edition of Managing Successful Programmes. The course will build on your understanding of MSPâ„?and help you ......
 

Regain control when you are behind schedule, over budget, under quality, and beyond the scope.Learn how to get an out-of-control project back under control through effective project rescue techniques. This course teaches realistic analysis and control techniques to help you identify the root cause of your problems, analyze the potential solutions, and select the solution that will rescue your p......
 

In this course, you’ll gain the essential preparation needed to pass the PMP and CAPM exams. Concentrating on content from the Guide to the Project Management Body of Knowledge-Third Edition (PMBOK® Guide) that is specifically covered in the exam, this course includes practice exercises and quizzes as well as study and test-taking tips using PMI® terminology. Pre-Requisites To be e......
 

This one day course is designed to provide delegates with an appreciation of the main features and terms of PRINCE2â„? Delegates will be to understand their role in a PRINCE2â„?project and participate through PRINCE2â„?processes and communications channels. PRINCE2â„?is a Trade Mark of the Office of Government Commerce....
 

The aim of this training is to provide delegates with a fundamental understanding of the PRINCE2â„?project management method, and help delegates to prepare for the PRINCE2â„?Foundation examination at the end of this course. The course follows the standard syllabus issued by the PRINCE2â„?Examinations Board, which focuses on the PRINCE2â„?framework and how this might be applied pragmatically to......
 

This is an advanced course that provides a detailed understanding along with hands-on experience of advanced configuration and management techniques used in administration of the Synergy system including complex routing schemes. Pre-Requisites The knowlwgede and skills required of a delegate to take this course are as follows; An understanding of the Sylantro System through Former......
 

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