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Unified Contact Center Express Advanced

This four-day instructor-led builds on the knowledge base and scripting experience learned in the CRSD/UCCXD course. This course allows the student to explore more advanced techniques in scripting and overall CRS functionality. Students will learn to implement features that extend the functionality of UCCX using many of the tools that are already available in the premium version of the product.......
 

This 1 day Instructor led training course will provide delegates with a foundation level of knowledge on the Cisco UC500 to facilitate successful sales into the target market segments....
 

This course focuses on how to troubleshoot the Cisco PGW solution with the PGW operating in Call Control mode. The attendees will spend their time in theory/lab sessions learning various Cisco and generic commands and tools e.g. Show and Debug on IOS devices, PGW/HSI mml and Solaris CLI commands, Call Tracing on the PGW and HSI, Flow Analysis with Wireshark-, Cisco PTC-MT-, MDL-, Solaris Snoop ......
 

this course covers the pstn gateway pgw2200 and how it is used in its call control deployments. call control deployments include packet transit, tdmtdm grooming, h.323 signalling interface (hsi), sip gateway and mgcp-dial termination. this course includes an extensive lab so that participants have to build up the entire pstn gateway pgw2200 solution with all components. hands on labs on all ......
 

Implementing Unified Communications Security (IUCS) v1.0 prepares you for installing, configuring, and maintaining security on a Cisco Unified Communication solution. This course focuses primarily on enabling security on Cisco Unified CallManager 5.0 and its components and applications Pre-Requisites All delegates should have a working knowledge of: - Valid CCNA certification status ......
 

This course, IP Telephony Express (IPTX) v4.0, describes the Cisco Unified CallManager Express and Cisco Unity Express architecture, components, functionality, and features. The course also describes some VoIP and quality of service (QoS) technologies and applies them to the Cisco Unified CallManager Express and Cisco Unity Express environment. Pre-Requisites Delegates are required to m......
 

This is an accelerated course combining three complete Cisco classes: Intelligent Contact Management Product Training Part 1 (ICMPT1), Intelligent Contact Management Product Training Part 2 (ICMPT2), and IP Contact Center Enterprise (IPCCE). By removing redundant material, extending the teaching days, and emphasizing the most important aspects of these technologies, this Boot Camp consolidates ......
 

The latest version of Cisco IP Contact Center Enterprise is based on updated Call Manager, IP IVR, and ICM software. All labs have been rewritten and tested, and you’ll learn to configure IP Contact Center and understand how it operates using new call flows. You’ll also cover CAD, the Cisco Agent Desktop, and expanded reporting. Pre-Requisites For delegates to attend this cour......
 

This is a five-day hands–on instructor-led course that provides an in-depth coverage of the installation and configuration of the functional components of the Cisco MeetingPlace product, covering the different deployment models in an enterprise customer’s network. Delegates will become familiar with the inter-communication of key system components, system installation and configuration, trouble......
 

This 4 hour facilitated e-learning session is designed exclusively for Cisco Channel Partners and Account Managers and prepares you for the IP Communications Advanced Sales Specialist certification exam (646-229 IPCAAM). Achieving the IP Communications Advanced Sales Specialist certification, with an emphasis on voice solutions for the enterprise, demonstrates that you have the knowledge and sk......
 

Implementing Cisco IOS Unified Communications (IIUC) v 1.0 is an instructor led course that focuses on the knowledge and skills needed to implement Cisco VOIP Networks consisting of voice gateways. It also focuses on implementing Cisco Unified Communication 500 Series for Smalls Business, Cisco Unified Communications Manager Express, and Cisco Unity Express in a Cisco Unified Communications Man......
 

this course provides an understanding of icm system terminology, features, functions, components and capabilities. the course provides extensive coverage of icm configuration, scripting, and tools such as call tracer and other icm utilities. during the extensive course labs, students add a contact centre, complete configuration, perform contingencies in scripting, andand use enterprise ......
 

Cisco Voice over IP (CVOICE) v6.0 provides an understanding of converged voice and data networks and also the challenges faced by the various network technologies. The course also provides network administrators and network engineers with the knowledge and skills required to integrate gateways and gatekeepers into an enterprise VoIP network. This course is one of several courses in the Cisco CC......
 

This instructor-led course covers the ICM Email Manager option and the ICM Web Collaboration option. As well as covering the features of both options, this course also covers the integration with ICM. Pre-Requisites Delegates are required to meet the following prerequisites: Completed Cisco ICMPT course. Recommended 36 months experience working with the Cisco ICM System. Strong w......
 

This is an advanced course on implementing Cisco Voice Gateways in Enterprise or Service Provider environments. The aim of the course is to provide delegates with information and practice activities to prepare them to install, configure, monitor and troubleshoot Cisco voice gateways and gatekeepers in Enterprise installations, in accordance with the recommendations of Cisco’s Solution Reference......
 

This course defines the tasks necessary for the Operation, Administration, Management and Provisioning of Cisco Unified Customer Voice Portal as it is installed in a comprehensive Cisco Unified Intelligent Contact Management Enterprise environment. Pre-Requisites Delegates should meet the following prerequisites;. CCNA CVOICE CIPT1 ICMPT1 ICMPT2 IPCC Enterprise...
 

This course is an advanced course for engineers responsible for the design of sustainable complex Unity solutions based upon customer requirements. Upon completion of this course, you should have a higher degree of confidence that the designs you provide for your customers meet the criteria of being sustainable and reducing post-deployment support requirements. Pre-Requisites Delegates ......
 

This course focuses on the Cisco Call Manager and the devices that register to Cisco Call Manager to complete a Cisco IP Telephony solution. Delegates will learn how to understand design details and best practices for clustering and the various deployment options, along with installation and upgrade information. To ensure the student leaves with an understanding of the entire solution an overvi......
 

Learn to fully leverage the use of Cisco Unified Communications Manager with IP phones, gateways and applications in this 5-day class. This training prepares you for planning, installing, configuring, and maintaining a Cisco Unified Communications solution in a single- and multisite environment. This class includes lab activities in which you will configure Cisco Unified Communications Manager......
 

This bootcamp is designed to prepare students for the CCIE Voice Lab exam. Over the 10 days candidates refresh their existing knowledge, gather detailed aspects of advanced technology they need to practice and gain vital test taking strategies. The course focuses entirely on practical experience. The students are exposed to full-scale labs that resemble the complexity of the CCIE Voice practica......
 

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