Hemsley Fraser Group Limited
London, United Kingdom
http://www.hemsleyfraser.co.uk

Incident Investigation Workshop

This 1 day workshop will help you to adopt a structured and effective approach to the identification of the immediate and underlying causes of work related incidents Accidents occurring at work account for over 200 fatalities per year to employees and self employed people. Additionally, in the region of 150, 000 people sustain major injuries or injuries that prevent them from performing the......
 

The workshop is designed to provide Delegates with the knowledge and skills to understand the principles and methodology of risk assessment and how to take a structured approach to the conduct of general workplace risk assessments with confidence. Risk assessment is central to effective management of health and safety and if conducted properly will play a key part in ensuring the health and ......
 

This 1 day course will review the requirements of the Manual Handling Operations Regulations 1992 (as amended in 2002) and provide guidance on how your employees can look after their back and muscles by adopting best practice manual handling techniques. The latest statistics available from the Health and Safety Executive clearly show that musculoskeletal disorders including low back pain, j......
 

People at work can suffer injury or sudden illness. It is important that employers have made arrangements to ensure their employees receive immediate attention if they are injured or taken ill at work. The Health and Safety (First-Aid) Regulations 1981 require employers to provide adequate and appropriate equipment, facilities and personnel to enable first aid to be given to employees if th......
 

Certificated by the Institution of Occupational Safety and Health (IOSH), Europe¡¯s leading body for health and safety professionals, this 4 day course is designed for those with responsibility for implementing requirements of an Environmental Management System. The course examines the potential impact of organisations on the environment, the legal system of control and the fundamentals of envir......
 

Delivered in partnership with ¡®Partners in Safety¡¯ and Certificated by The Institution of Occupational Safety and Health (IOSH), Europe¡¯s leading body for health and safety professionals, this one day course provides a grounding in the essentials of health and safety. Working safely meets the government¡¯s guidelines for introductory health and safety training and is a 100 per cent match to the ......
 

Delivered in partnership with ¡®Partners in Safety¡¯0020 this course de-mystifies health and safety and provides nationally recognised and respected certificated training The course is certified by The Institution of Occupational Safety and Health (IOSH), Europe¡¯s leading body for health and safety professionals. ...
 

This practical and engaging course will ensure the continued development of trainers and learning providers by equipping them with the latest in accelerated learning and brain-friendly techniques to engage and connect with their delegates and increase their skill retention. The course provides the opportunity to develop and practise the techniques using a comprehensive trainer toolkit in a l......
 

Find out all you need to know about the HR function, its role within organisations and the impact of latest legislation. This practical and intensive course provides a broad overview of HR issues and is designed for people embarking on a career in HR, or those taking on new HR responsibilities. ...
 

This two day course gives you the skills and confidence to conduct probing and insightful interviews to help ensure that you recruit the right candidate. This practical and intensive two day course will enable delegates to gain an appreciation of and confidence to handle employment issues on a day-to-day basis. ...
 

This two day interactive workshop will give you invaluable and proven coaching tools and techniques to enable you to empower and motivate your sales team to achieve greater results. The innate core skills of coaching that this workshop focuses on map perfectly to those of selling so learning will be on two levels ¨C learning how to coach more effectively and rediscovering the skills of effec......
 

The interpersonal skills of motivating and communicating are wound through this highly interactive two day course which proves invaluable to sales managers moving into their first managerial role. This course employs the profiling tool Thomas International which provides accurate, valid and objective assessments that enable employers to understand and develop the full potential of their peo......
 

Building a partnership approach is the focus of this two day workshop. It will enable you to build longer term relationships and engage more confidently with your customers, driving longer term, more productive relationships. During this two day workshop delegates focus on building rapport, identifying client needs and developing the listening and questioning skills of relationship managemen......
 

This practical and energetic two day workshop provides all the skills salespeople need to conduct profitable negotiations and maintain positive long-term business relationships. This workshop will enable you to negotiate the best possible terms, seek out the buyer¡¯s real position and give away as little as possible. The learning process is accelerated using interactive techniques to enable d......
 

This two day interactive workshop focuses on a dynamic sales process that will assist you to develop a more structured sales approach and enable you to quickly develop the skills and techniques that can enhance your sales performance. The workshop will include proactive group work and real life scenarios which will be enhanced through detailed feedback from your facilitator and peers to ena......
 

This enjoyable three day workshop provides a sound foundation to the skills and qualities needed to turn opportunities into results. Individual¡¯s needs and objectives are met through sharing experiences and stimulating interactive sessions. This workshop will provide the basic skills and knowledge required to kick-start a successful career in sales. Interactive practice sessions will enable......
 

This one day course will enable you to understand the root cause of customer complaints, manage customers expectations of you and your organisation and develop a relationships that becomes long lasting. This course helps you examine the root cause of customer complaints and what words and actions are required to ensure that your customers stay loyal to your organisation¡¯s goods, products a......
 

The receptionist represents the initial point of contact with the outside world, and as such is in a powerful position to enhance the way the company is perceived. This interactive course will enable receptionists to develop professional telephone and communication skills within a supportive and encouraging environment. By reviewing examples of good and bad practice, the course will reinfor......
 

Managing a customer service team is becoming an increasingly demanding role. Customer service managers have to manage the team and each individual in the face of ever-increasing stressful situations, whilst at the same time ensuring that the team stays motivated. This two day course is designed to equip individuals with the skills necessary to create, manage and maintain a productive, customer-......
 

This course aims to provide a general introduction for those non-practitioner professionals who are likely to get involved with M&As and in doing so need to retain decision making capability. Although no-one sets out to do a bad deal, most mergers and acquisitions fail to add immediate value to their shareholders. One of the generally accepted explanations is that too many organisations lac......
 

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