Hill Associates
Colchester, VT, United States
http://www.hill.com

Writing Skills for Sales

The goal of this course is to improve writing skills for sales. With email, fax, and websites, more of sales communication is conducted through writing. This course shows sales personnel how to communicate an approachable, conversational tone in their writing while maintaining confidence from their readers. The key topics explored include: Introduction Redundancy Verbs Punctuation ......
 

Wireless communications, Internet access, telecommuting, videoconferencing, voice VPNs, and call center deployment have come to depend upon the advanced telephony features that intelligent signaling networks provide. Since Signaling System 7 (SS7) is the lifeblood of all intelligent network services, the course examines SS7-based services, ranging from relatively simple CLASS applications to so......
 

The electronic commerce (e-commerce) marketplace is exploding. Now generating billions per year in online transactions, e-commerce is seeping into every business sector and shaking up such time honored institutions as retail, real estate, the auto industry, advertising and banking. This course explores the phenomenon of e-commerce, defined as the techniques and methods allowing customers to mak......
 

This course begins with a look at current business models, discusses what went wrong with the New Economy, and what lessons we have learned. The course then examines the various deployment issues that e-commerce faces and offers a status report on where we stand today. Finally, online payment systems are compared. The key topics explored include: Introduction to E-Commerce E-Commerce D......
 

Signaling System 7 (SS7) is the lifeblood of all intelligent network services. SS7-based services range from the relatively simple CLASS applications, such as last number redial, to sophisticated capabilities and complex 800 routing systems. This course examines the concept of out-of-band signaling in general, and SS7 in particular. An understanding of the intelligent network concept and who......
 

This course provides participants with an understanding of the evolutionary forces that drove the development of the synchronous optical network as a standard for fiber-optic networking, its role in today’s networks, and the pivotal role SONET and SONET rings play in broadband networks. This course examines the benefits of fiber-optic networking, structure of the SONET frame and payload co......
 

This course examines the general principles of fiber-optic transmission and introduces participants to the major components of an optical networking system. Dense wavelength division multiplexing (DWDM) is explained with an emphasis on the importance of optical amplification to achieve cost-effectiveness in such systems. The emergence of the all-optical network is chronicled through a detailed ......
 

It is often said that what the Internet touches it consumes. Now that IP has moved into the wireless realm we can be sure that IP will be a major part of wireless strategies in the future. The first of these is the IP multimedia subsystem (IMS) network architecture, which has it roots in the wireless world but appears to be ready to enter the converged wired/ wireless world. Moreover, IMS looks......
 

Frame relay is the most widely implemented fast packet technology today, and it continues to expand its role in the data marketplace. Because so many business applications require the speed, connectivity, and price that frame relay provides, it is critical to understand how this technology works and the options it creates. This course provides in-depth coverage of frame relay services and proto......
 

This course examines the general principles of fiber-optic transmission, offers an overview of SONET, and introduces participants to the operation of a wavelength division multiplexed system. This course explores the major components of a fiber system, the structure of the SONET frame, the features and benefits of SONET ring topologies, wavelength division multiplexing (WDM), WDM limitations, a......
 

This course examines the world of Asynchronous Transfer Mode (ATM) and broadband ISDN (B-ISDN), the technology designed and developed for next-generation networks. Beginning with an examination of the historical roots of ATM, the course explores the need for high-speed, multimedia, packet networking technology in modern corporate and carrier networks. With the need for ATM clearly established, ......
 

ISDN continues to be a viable choice for Internet access, telecommuting, and videoconferencing. These applications sustain the need for communications professionals to understand the capabilities and limitations of ISDN. This course explores the technology and examines services behind ISDN applications. ISDN deployment information and ISDN user organizations are identified. The key topics ex......
 

This course examines the development and operation of a wide range of digital subscriber line (DSL) technologies. The course begins with a review of the issues associated with using bandwidth-restricted local loops for long holding time Internet sessions. All the DSL technologies are introduced, with a more explicit discussion of asymmetric digital subscriber line (ADSL), including consideratio......
 

Securing online transactions is critical for today’s businesses to flourish in the age of e-commerce. This course examines the various facets of public key infrastructure, from Certificate and Registration Authorities to practical application of digital certificates, along with information on the Secure Sockets Layer and Secure Electronic Transaction protocols. A comparison of the major fi......
 

The local area network (LAN) has evolved to become the fundamental building block of the corporate data network. From Ethernet to the high-speed alternatives available today, this course examines the nature of LAN technology, its history, and modern developments towards high-speed LANs. Common LAN technologies as Ethernet, Fast Ethernet, Gigabit Ethernet, token ring, Fiber Distributed Data Inte......
 

This course provides a "layered" understanding of the relevant IBM terms, concepts, and structures, as well as complete coverage of IBM’s Systems Network Architecture (SNA). Beginning with a brief look at the evolution of IBM’s approach to networking, the course moves on to topics related to the interconnection of SNA with today’s common local area networking technologi......
 

Today, information is most businesses’ primary asset. Information, and the knowledge gained from that information, drives today’s Internet-based economy. An information-centric model of computing has empowered consumers, and as a result, productivity and efficiency have increased at unprecedented rates. However, such a model means information must always be available, completely share......
 

VoIP installations have taken off to a rocky start. The installations have not considered the LAN and WAN traffic of the existing network; consequently, VoIP applications have been viewed as second rate. The first part of the course covers VoIP protocols, networking issues, and benchmark criteria. The course then details guidelines for implementing a VoIP network. The course concludes with VoIP......
 

This course focuses on the unique security issues of an IP telephony environment. Since IP telephony involves data transport, the technology is vulnerable to attack. The course addresses VoIP risk vs. threat issues and how to prevent various attacks that present unique problems for VoIP. We also discuss the problems presented by firewalls, other security equipment, and NAT traversal. The course......
 

Information security is not a technology; it is a process. Understanding this process is critical to understanding how technology and vendor products and services fit into the challenges customers face. From CEO to IT staff, due diligence is required to protect the good name of a corporation and the confidentiality, integrity, and availability of information and information systems. Also requir......
 

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