Housley Communications Pty Limited
Sydney, NSW, Australia
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Cisco IP Contact Centre Enterprise (Certificate)

The new release Cisco IP Contact Center Product Training v7.0 is based on updated Call Manager, IP IVR and ICM software. All labs have been rewritten and tested. New call flows have been created and are used as the basis to help students understand how to configure IP Contact Center and understand how it operates. The new course also includes coverage of CAD, the Cisco Agent Desktop, and expand......
 

This bootcamp is designed to prepare students for the CCIE Voice exam. Over the 10 days candidates refresh their existing knowledge, gather detailed aspects of advanced technology they need to practice and gain vital test taking strategies. The course focuses entirely on practical experience. The students are exposed to full-scale labs that resemble the complexity of the CCIE Voice practical la......
 

Cisco Intelligent Contact Manager course provides an understanding of ICM system terminology, features, functions, components, and capabilities. The course provides extensive coverage of ICM configuration, scripting, and tools such as Call Tracer and other ICM Utilities. During the extensive course labs, students add a contact center, complete configuration, perform contingencies in scripting, ......
 

The Cisco Data Centre Storage Networking Support Specialist validates an individual’s knowledge of installing, configuring, and troubleshooting Cisco storage products to maintain a highly scalable, efficient, high performing storage networking environment. Cisco Data Centre Storage Networking Support Specialist professionals understand how to deploy and optimise the features and benefits o......
 

The Cisco Data Centre Storage Networking Design Specialist validates an individual’s knowledge of selecting and integrating Cisco storage products to design a highly scalable, efficient, high performing storage networking solution based on converged architecture. Cisco Data Centre Storage Networking Design Specialist professionals understand how to utilise and employ the features and benef......
 

The Cisco Data Centre Storage Networking Specialist certifications validates knowledge of storage networking technology which focuses on the Cisco MDS 9000 Series Multilayer Directors and Switches, Cisco MDS 9509 Director Switch, Cisco 9216 Fabric Switch, and Cisco MDS 9120 products. These skills support the deployment of highly scalable, reliable, distributed multi-service solution that is bas......
 

Internet Protocol Contact Centre (IPCC) solutions are software-based products that operate in a variety of data and voice networking environments. The Cisco IPCC is a solution providing intelligent call routing, network-to-network desktop Computer Telephony Integration (CTI), and contact management to enterprise over an IP network. The IPCC solution provides the capability to make any telephone......
 

The Cisco IP Telephony Support Specialist focused certification was developed to address the increasing market demand for highly skilled network professionals. The Cisco IP Telephony Support Specialist validates an individual’s capability to plan, implement and support Cisco IP TElephony solutions. Recommended training for this specialisation includes: Cisco IP Telephony (CIPT) ......
 

The Cisco IP Telephony Operations Specialist qualifies candidates as having the fundamental knowledge and skills required to troubleshoot Enterprise Call Manager, Unity and IP network deployments as well as deploying Quality of Service. The certification validates knowledge and expertise across a broad range of troubleshooting areas including methods, Call Manager review, Call Manager Dial Plan......
 

The IP Telephony Express Specialist certification validates proficiency in installing and supporting a multi-service network solution, with an emphasis on IP Telephony fundamentals and CallManager Express. Recommended training for this specialisation includes: Cisco Voice over IP (CVOICE) Implementing Cisco Quality of Service (QoS) IP Telephony Express (IPTX) ...
 

The Cisco IP Telephony Design Specialist adds to the knowledge of the Cisco IP Telephony Supoort Specialist and validates an individual’s ability to support, operate and design advanced Cisco IP telephony solutions in enterprise environments. Recommended Training for this specialisation includes: IP Telephony Design (IPTD) Implementing Cisco Quality of Service (QoS) ...
 

Housley’s authorised Cisco training will assist you in preparing for your professional certification qualification. Below you will find the training requirements for each specialisation. Refer to the course list & outlines for detailed course information. Talk to us about tailoring your training program to meet your certification objectives. Cisco Qualified Specialist focused certificat......
 

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