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Total 863 program(s)/course(s) available.
Technical Support: Microsoft Windows NT 4.0 Boot Process Curriculum Name:
Technical Support
Audience
PC support specialists and help desk operators who need to master the A+ certification; anyone who needs a technical introduction to the Microsoft Windows family or who wants to install or support an office network.
Prerequisites
A general understanding of PCs and of the Internet; a working knowledge of computers and how to create fi......
Project Management: CommunicationsAudience
Trainee project managers
consultants in project management
experienced project managers who need a refresher in evolving technologies
senior managers who employ or manage project managers.
Prerequisites
A general understanding of the nature of projects
completion of the course Project Management: Fundamentals.
Course Aim
To examine the processes required to ensu......
Technical Support: Networking SupportCurriculum Name:
Technical Support
Audience
PC support specialists and helpdesk operators who need to master the A+ Certification requirements.
Prerequisites
Familiarity with PCs in a DOS 6.x/Windows 3.11 or Windows 95 environment.
Course Aim
To teach the essentials of installing, configuring, and maintaining networking support on a PC.
Learning Objectives
Describe......
Project Management PJMThis course aims to take managers with some experience of running small projects and equip them with the key competencies to be successful Project Managers. Project Managers are key to the success of all projects, and hold the responsibility for managing them on behalf of the business organisation which commissioned them. Therefore it is imperative that all Project Managers acquire, and can app......
Project Leading PL-2Project leadership, namely the principles and practices of running IT and business projects, requires a wide range of skills, techniques and approaches if the job is to be handled effectively.
This entry level course into a career in project management, offers practical training and coaching in the key principles and practices of project management. The course has gained a reputation for bein......
Technical Support: PC Configuration ICurriculum Name:
Technical Support
Audience
PC support specialists and helpdesk operators who need to master the A+ Certification requirements.
Prerequisites
Familiarity with PCs in a DOS 6.x/Windows 3.11 or Windows 95 environment.
Course Aim
To provide the user with the knowledge and skills necessary to master the A+ Core exam.
Learning Objectives
Identify system ......
Technical Support: PC Configuration IICurriculum Name:
Technical Support
Audience
PC support specialists and helpdesk operators who need to master the A+ Certification requirements.
Prerequisites
Familiarity with PCs in a DOS 6.x/Windows 3.11 or Windows 95 environment.
Course Aim
To provide the user with the knowledge and skills necessary to master the A+ Core exam.
Learning Objectives
Identify hardwar......
Project Initiation and Scope ManagementStatistics say that in excess of 95% of projects fail or are restarted as a new engagement. The primary cause of such low success rates is the lack of planning and quality project management techniques. Projects that are most successful encompass firm practices around planning, implementation, tracking and controlling, and communication.
This course is intended to introduce attendees to the......
Technical Support: PC Diagnostics and RepairCurriculum Name:
Technical Support
Audience
PC support specialists and helpdesk operators who need to master the A+ Certification requirements.
Prerequisites
Familiarity with PCs in a DOS 6.x/Windows 3.11 or Windows 95 environment.
Course Aim
To teach the student how to diagnose and repair PCs and their peripherals.
Learning Objectives
Identify common questions tha......
Problem Solving Using Visual Basic: Using Selection StatementsAudience
Managers, prospective managers, and anyone else using information technology for organizational decision making.
Prerequisites
A comprehensive understanding of the role of information technology in organizations.
Course Aim
To introduce If...Then...Else and Select Case statements, and to show how to create applications using input options.
Learning Objectives
Desc......
Technical Support: Safety and Preventive MaintenanceCurriculum Name:
Technical Support
Audience
PC support specialists and helpdesk operators who need to master the A+ Certification requirements.
Prerequisites
Familiarity with PCs in a DOS 6.x/Windows 3.11 or Windows 95 environment.
Course Aim
To teach the essentials of PC safety and preventative measures.
Learning Objectives
Describe electrical hazards and ESD prot......
Problem Solving Using Visual Basic: Using Loop StructuresAudience
Managers, prospective managers, and anyone else using information technology for organizational decision making.
Prerequisites
A comprehensive understanding of the role of information technology in organizations.
Course Aim
To demonstrate the Do...Loop structure, the For...Next Loop structure, and the list box and combo box controls.
Learning Objectives
Use DoĦLoo......
Technical Team LeadingAny individual who is currently working in a technical environment and who is, or is about to be in a team-leading role will benefit from this course. Motivation, communication and organisational skills are taught and the individual will feel more confident about leading a technical team, delegating tasks and planning workloads. A case study runs throughout the week and consolidates the learnin......
Problem Solving Using Visual Basic: Simplifying Business ApplicationAudience
Managers, prospective managers, and anyone else using information technology for organizational decision making.
Prerequisites
A comprehensive understanding of the role of information technology in organizations.
Course Aim
To introduce the use of general sub procedures, procedures with parameters, and programmer-defined functions.
Learning Objectives
Code general......
Telephone Sales Techniques TSTThis course offers very practical advice and guidance to those commencing a role within a telephone sales environment or for more experienced agents who wish to revitalise their skills. Through learning and practising the latest techniques, delegates are able to build their skills and respond to any situation with confidence. Role-plays form an important part of the course with all sessions rec......
Problem Solving Using Visual Basic: Representing Business EntitiesAudience
Managers, prospective managers, and anyone else using information technology for organizational decision making.
Prerequisites
A comprehensive understanding of the role of information technology in organizations.
Course Aim
To demonstrate programmer defined data types and object classes, and to demonstrate ActiveX controls.
Learning Objectives
Create programmer-de......
The Business of Selling: Adaptive SellingCurriculum Name:
The Business of Selling
Audience
Managers, prospective managers, and any other employees seeking competency in the area of professional and interpersonal selling.
Prerequisites
Basic understanding of the marketing competency.
Course Aim
To describe the various factors that make up the sales environment.
Learning Objectives
Describe adaptive selling......
Problem Solving Using Visual Basic: Representing Business DataAudience
Managers, prospective managers, and anyone else using information technology for organizational decision making.
Prerequisites
A comprehensive understanding of the role of information technology in organizations.
Course Aim
To explain how to work with constants, variables, and statements.
Learning Objectives
Work with constants
work with variables
code Dim sta......
The Business of Selling: Fundamentals of Professional SellingCurriculum Name:
The Business of Selling
Audience
Managers, prospective managers, and any other employees seeking competency in the area of professional and interpersonal selling.
Prerequisites
Basic understanding of the marketing competency.
Course Aim
To introduce the learner to the fundamentals of professional selling.
Learning Objectives
Explain the scope of se......
Problem Solving Using Visual Basic: Performing Business CalculationsAudience
Managers, prospective managers, and anyone else using information technology for organizational decision making.
Prerequisites
A comprehensive understanding of the role of information technology in organizations.
Course Aim
To show how to use expressions, operators, and functions, and to explain arithmetic, string, and logical expressions.
Learning Objectives
Code......
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