Innovative Horizons
Killeen, Texas, United States
http://www.innovativehorizons.com

Essential Skills in Adult Training

This 4 day program is designed to provide new trainers a solid base in developing and presenting quality training programs. It is also designed as an effective refresher for the more experienced trainer. At course completion, participants will be able to thoroughly prepare for and deliver an effective training program according to training principles discussed and practiced during the session. ......
 

This 1 day program is designed to provide employees, supervisors and managers an extensive coverage of personal dynamic listening skills, using the InScape Publishing Listening Skills Profile System. Participants will learn how to improve their listening skills in order to maximize performance. Listening and basic communication skills are discussed and practiced through role-playing and practic......
 

This 2 day program is designed to provide managers, supervisors and trainers an extensive guide to assist them in supervision techniques from line to mid-management supervision. At the end of this course, participants will be able to effectively apply leadership principles, learned in the first day, towards supervisory competencies. COURSE BENEFITS Our Leadership Development Program hel......
 

This 2 day program is designed to provide employees, supervisors and managers in customer service departments and/or situations, an extensive guide to manage and maintain effective customer service. Telephone etiquette and person-to-person skills are discussed and practiced through role-playing and practical exercises. At course completion, participants will be able to handle customer service a......
 

This 1 day program is designed to provide managers and supervisors an extensive guide to assist them in successfully facilitating meetings. At the end of this course, participants will be able to thoroughly prepare for and facilitate meetings effectively and efficiently. During this training session, students must be prepared to facilitate meetings or fill other meeting roles in class. These pr......
 

This 3 day program is designed to provide managers, supervisors and their employees an extensive guide to successfully enhance their customer service skills by improving their communication and listening skills. At the end of this course, participants will be able to effectively facilitate information delivery sessions with customers, management and peers, both verbally, non-verbally and in wri......
 

This 3 day program is designed for organizations with no formal training department to provide managers and supervisors with the basics of developing and presenting quality on-the-job training (OJT) programs to their employees. At the end of this course, participants will be able to thoroughly prepare for and conduct an effective on-the-job training program according to training principles disc......
 

This 8 day intensive program is designed to provide professional trainers an extensive guide to assist them in developing and presenting quality training programs. At course completion, participants will be able to thoroughly prepare for and deliver an effective training program according to the training principles discussed and practiced during the sessions. In addition, successful completion ......
 

This 1 day program is designed to assist employees who spend most of their time dealing with telephonic customer service or as receptionists in dealing professionally in a telephonic environment. Students will be provided with concepts in effective communication techniques and how to effectively deal with their customer’s inquiries and problems via the telephone. Through role-play and stru......
 

This 1 day program is designed to provide employees, managers and supervisors an extensive guide to assist them in managing time more effectively. At the end of this course, participants will learn of their own time management strengths and weaknesses, develop skills to improve personal time management techniques and be able to effectively apply time management tools and strategies. COURSE ......
 

This 1 - 2 day program is designed to provide managers, supervisors and their employees a positive direction in managing difficult people. This program can be broken down into half day sessions in order to provide immediate utilization of information in the workplace. Techniques and methods of handling difficult customers and team members are covered. At course completion, participants will hav......
 

This two day program is designed to provide managers, supervisors, and trainers an extensive guide to assist them in building, facilitating, and empowering teams. At course completion, participants will be able to effectively develop and manage teams through interactive instruction and learned techniques. COURSE BENEFITS Our Team Building Program helps people in your organization: ......
 

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