Institute of Financial Services Inc.
Sydney, NSW, Australia
http://www.ifs-inc.com.au/

FSR Tier 2

ModulesFSR 1 - Customer Relationships FNSASIC301B Establish client relationship and analyse needs FSR 2 - Customer Service FNSASIC302B Develop, present and negotiate client solutions FSR 3 - Selling Skills FNSICADV301B Provide general advice on financial products and services Module ContentIntroduction to the FSR Act The Economic Environment Financial Markets The Le......
 

Modules BSBOHS201A Participate in OHS processes BSBCUS301A Deliver and monitor a service to customers BSBDIV301A Work effectively with diversity BSBADM311A Maintain business resources BSBINM301A Organise workplace information BSBINN301A Promote innovation in a team environment BSBCMM301A Process customer complaints BSBITU306A Design and produce business documents BSBPUR301B P......
 

Modules FM 401 - Show Leadership in the Workplace BSBMGT401A Show leadership in the workplace BSBMGT402A Implement operational plan BSBOHS407A Monitor a safe workplace BSBWOR402A Promote team effectiveness BSBCUS402A Address customer needs BSBCUS403A Implement customer service standards BSBMKG413A Promote products and services BSBRSK401A Identify risk and apply risk managem......
 

Modules FS 501L - Business Basics FNSICGEN301B Communicate in the workplace FNSICGEN302B Use technology in the workplace FNSICGEN304B Apply health and safety practices in the workplace FS 502L - The Industry & The Legislation FNSICIND401B Apply principles of professional practice to work in the financial services industry FNSCOMP501B Comply with financial services legislation, ......
 

Modules FMB 401 - Your Work Environment FNSICGEN301B Communicate in the workplace FNSICGEN304B Apply health and safety practices in the workplace FNSCOMP501B Comply with financial services legislation, industry and professional codes of practice FMB 402 - Your Clients, Your Business FNSICIND401B Apply principles of professional practice to work in the financial services industry ......
 

Modules FMB 501 - Risk Assessment FNSRISK501B Undertake risk identification FNSRISK502B Assess risks FMB 502 - Complex Broking Options FNSFBRK502B Identify and develop complex broking options for client FNSFBRK503B Present broking options to client with complex needs FNSFBRK504B Implement complex loan structures FMB 503 - Business Relationships FNSICCUS501B Develop and n......
 

FS 501 - Assessing & Managing Customer Needs FNSICCUS504B Manage business customer relationships FNSICCUS506B Determine client requirements and expectations FNSICSAM505B Assess market needs FS 502 - Developing & Implementing a Business Plan FNSICORG503B Develop an operational plan FNSICSAM402B Implement a sales plan FS 503 - Complying with Legal Requirements FNSCOMP501B C......
 

FS 401 - Promoting Customer Service FNSICCUS401B Deliver a professional service to customers FNSICCUS403B Co-ordinate, evaluate and improve customer service FNSICGEN404B Resolve disputes FS 402 - Communicating & Negotiating in the Workplace FNSICGEN301B Communicate in the workplace FNSICGEN304B Apply health and safety practices in the workplace FNSICGEN401B Participate in form......
 

FS 301 - Knowing My Industry FNSICIND301B Work in the financial services industry FS 302 - Knowing My Workplace FNSICGEN302B Use technology in the workplace FNSICGEN304B Apply health and safety practices in the workplace FS 303 - Working With Others FNSICGEN301B Communicate in the workplace FNSICGEN303B Work with others FS 304 - Customer Relationships FNSASIC301B Est......
 

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