JER Online
Dawsonville, Georgia, United States
http://www.jergroup.com/

Management & Leadership Decision Support Systems

In the 21st Century, and its global economy, the skill of decision making is vitally important to an organization’s longevity and success. This course provides a proactive method of effective and efficient decision making. The decision making process takes into account decision support data. This data includes, but is not limited to demographics, marketing and advertising trends, supply an......
 

In the 21st Century, and its global economy, the skills of Productivity Management and Leadership Success are vitally important to an organization’s longevity and success. This course provides a proactive method of addressing issues of low employee morale, high turnover, and poor productivity/quality. This course evaluates the pros and cons of older and outdated methods of Productivity Man......
 

In the 21st Century, and its global economy, the skill of continually improving quality is vitally important to an organization’s longevity and success. Whether you are in the service or production business, this course provides a proactive method of effective and efficient Continuous Quality Improvement (CQI). The CQI process takes into account the methodology of Total Quality Management ......
 

In the 21st Century, and its global economy, the skills of Process Efficiency is paramount to an organization`s longevity and success. This course provides an in depth look at the Six Sigma management and leadership principles originally developed by Motorola and perfected by corporations like General Motors and General Electric. Find out how Six Sigma is applied in service and product based co......
 

Direct application of the learning is the desired outcome. Another desired outcome will be networking established amoung the participants that will continue beyond the course duration, to continue the dialogue of applications. Measurement and successful completion of this course will be based upon completion of weekly assignments and participation in weekly discussion threads and scheduled chat......
 

Direct application of the learning is the desired outcome. Another desired outcome will be networking established amoung the participants that will continue beyond the course duration, to continue the dialogue of applications. Measurement and successful completion of this course will be based upon completion of weekly assignments and participation in weekly discussion threads and scheduled chat......
 

The quest for dominance in our global economy and how organizations posture themselves to respond to this challenge will make or break their success. 21st Century Assertiveness and the Art of Persuasion examines the cultural, environmental, and emotional aspects of Assertivesness and Persuasion and provides tips and tools to do both in today`s global economy. The participants will gain knowledg......
 

In the 21st Century, and its global economy, the art of planning is critical to the future focus of organizations. Performing at a higher level is now paramount to organizational longevity. Often times there is need for split second decison making. This course provides a strong foundation and global perspective around the concepts and tools used for Strategic Planning and Management. The course......
 

“Library Privacy & Confidentiality: Law and Policy�is designed to help staff gain a better understanding of the USA Patriot Act and other laws as they apply to library user privacy and other issues. Librarians and library staff need to know: When and if they are required to release library user information; How to respond to inquiries from law enforcement agents; How to respond to inqui......
 

This course will give you a brief overview on how saturated fat intake can lead to an increased risk of certain chronic diseases, the differences between certain types of fats, resources you can provide your patrons on reducing saturated fat intake, and program planning ideas. After this tutorial, you will: Understand the basic biochemistry of saturated fats. Explain how diseases can be......
 

In order to manage a volunteer program successfully, supervisors must have a mind set that truly values the work of volunteers. A good management mind set will perceive volunteers as motivated and professional. The volunteers will be perceived as enhancements rather than threats to library jobs and as boosts to staff morale. This course is designed to provide library staff the tools to create a......
 

By the completion of this tutorial, you will be able to? Understand the evolution of etiquette Determine the best dress for the workplace that will be professional and bring credibility Make yourself relax and stay focused on your job at hand Utilize the basic communication "tools" correctly and effectively Utilize correct etiquette when attending business social events Ha......
 

Do you need some fresh ideas to help resolve library workplace issues? This course, authored by noted library and organization consultant Pat Wagner, is based on proven theories of communication, which can help you and your library. In just an hour or two, this course will give you some fresh perspective on strengthening communication weaknesses in your library, along with some practical tools ......
 

Anyone who has ever used the Internet knows how vast and confusing this electronic resource can be. Working in a public library, you most likely use the Internet daily, or you have customers who may ask you questions about the Internet. Sometimes you find the Internet very helpful and sometimes not so useful. This tutorial is a basic introduction to the Internet as a reference resource for indi......
 

This in-depth course will concentrate on addressing the needs of library professionals using electronic databases. As you progress through the course you will gain a general knowledge of the terminology used in online searching and develop the skills needed to analyze various types of search requests. This foundation will enable you to identify the best method and tools for performing an online......
 

At the end of the course, you will be able to: Identify the competencies your teens need to build based on your research Develop a teen program focusing on your specific demographics Evaluate your teen program to determine its effectiveness....
 

This course will focus on the area of presentation skills for librarians. Students will learn how their organization and presentation of information, as well as presentation of themselves, affect the audience�receptiveness. Although venues for communicating are quite different ?traditional face-to-face workshops, self-paced courses and full-time interactive web-based courses ?the basic present......
 

Copyright is a hot topic in librarianship and commerce. Knowing what copyright entails and how to deal with the most basic copyright situations in library can help you avoid common copyright mistakes. After finishing this course, you will be able to better understand what you read regarding copyright and make decisions that are based on solid baseline information, not rumor or possibly erroneou......
 

Serving diverse and multicultural customers is an exciting and challenging part of working in libraries today. But it also presents situations that may be new and unsettling for you. This course will help you begin to understand people with different cultural experiences and will give you some guidelines to help you serve multicultural customers. This course will introduce you to the basics of ......
 

Staff completing this course will be able to: Apply a variety of communication techniques to positively manage various problem patron situations. Apply a number of coping techniques to be able to maintain composure in stressful problem patron situations. Determine when the problem patron cannot be satisfied and to whom and how to communicate this. Decide when to call for security or the......
 

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