Keystone Consulting
Sudbury, Ontario, Canada
http://www.keystoneconsulting.on.ca/

Telephone Skills Workshop

These workshops are based on the teachings of The Telephone Doctor®. On top of the world class training, participants receive a certificate of completion and a workbook for after-workshop reference. All of the following workshops require a minimum enrollment. Call or email for details. Basic Telephone Skills Ten skills for exceptional service on the phone. How to Treat Every Caller as......
 

Seeing Without Your Eyes Incorporating the other 4 senses Visualization Relaxation How it all Happens How words, smells, sounds, tastes and textures affect the brain Creativity Release Techniques Visual images Linear logic busters Riddles Aromatherapy Creativity Tools Colouring books Crayons Finger paints Clay Music Drums Cookies Stress Management Stress and its effect on c......
 

Steps to Good Media Relations Developing a list Courtesies Policies, procedures and interests Defining Formats News Releases Public Service Announcements Photography Fact sheets Content Guidelines Developing an image Consistency Tailoring to the media Internal Operations Designating roles Media policy Training Media Kits Appropriate information Design and layout Distribution......
 

Print Media Overview Newspapers Trade Magazines Community Papers Catalogues Directories Electronic Media Overview Television Radio Internet Budgeting Percentage of Sales method Target method Competitive method Asking Questions Demographics Distribution & Geographics Pricing Deadlines Provision of materials Speaking the language...
 

Defining The Types of Trade Shows General business Industry specific Supplier specific Career fairs Fact Finding What do you need to know? Who are you going to ask? What happened last year? Budgeting Booth costs Non tangible costs Staffing Mapping It Out Display materials Traffic generation Making a list, checking it twice Goals and Objectives Making goals measurable Looking ......
 

Defining A Target Market Geographics Demographics Psychographics Why Use Target Marketing Shotgun marketing Cost savings Consistency About Your Target Market Media usage Product usage Internet usage Features Vs. Benefits Using what you know What does your target market want? What does your target market need? Methods of Determining Your Target Market surveys Census Market r......
 

Overview Time Bandits Losing control Procrastination Phone Monsters Things to Do Making the list Making the list reasonable Setting priorities Don’t say it...do it Motivation Battling procrastination Things we dread Reward systems Keeping track - check it off Available Resources Tools Tips and Tricks Delegation Electronic vs. Paper Pitfalls Avoiding duplication Finding wha......
 

Overview What stress is How it affects the body How it affects the mind How it affects your performance How it affects others around you Indicators Physical changes Psychological changes Tolerance levels Invest in Yourself Making stress work for you Recognizing the need to change Overall health issues Strategies Dealing with difficult people Delegation Don’t take it home Prior......
 

Prioritizing Frameworks Overall involvement Planning steps Putting the plan in action Idea Farming & Cultivation Individual and team input Feedback sessions Brainstorming sessions Communication Written vs. Verbal Consensus approval Delegation & ownership Providing recognition Knowing Where You Stand Process, procedure and information Accountability Record keeping Resources ava......
 

Overview What is a policy What is a procedure How do these affect my operations? Understanding ISO Do I need designation? What area the advantages? Doing business with other businesses Designation maintenance Designing The Book Table of Contents Structure and frameworks Putting it on paper Who keeps score? Dissemination BEST Practices Proven methods Functionality vs. appearan......
 

An understanding of the benefits of trained and educated staff, a review of the advantages of consistency for your customers, and internal advantages of well trained employees. What You Will Learn Upon completion of this workshop, the student will be able to: Determine what staff training is needed Develop an in-house policy and procedure manual Assess your current situation vs. what ......
 

A strong understanding of how training effects employees, what to do when employees aren’t performing to expectations, and the in’s and out’s of disciplining an employee. What You Will Learn Upon completion of this workshop, the student will be able to: Structure training for individual staff Understand the pitfalls of non-structured environments Realize the benefits of trained staff ......
 

Techniques, awareness of methods, and dos and don’ts of interviewing and hiring practices. What You Will Learn Upon completion of this workshop, the student will be able to: Avoid the typical hiring pitfalls Understand the importance and methods of completing reference checks Know what and how to ask questions of references Maintain records and notes Feel confident in hiring and inte......
 

These workshops are based on the teachings of The Telephone Doctor®. On top of the world class training, participants receive a certificate of completion and a workbook for after-workshop reference. All of the following workshops require a minimum enrollment. Call or email for details. The Service Mentality: A Mind Set for Serving Customers This workshop identifies and focuses on the 7 bas......
 

Learn how negativity in the workplace effect all aspects of our lives and develop positive, time-tested, and effective methods of stopping negativity in its tracks. What You Will Learn Upon completion of this workshop, the student will be able to: Manage negativity in the workplace Know the difference between “managing�and “coping� Use specific tools designed to manage their own neg......
 

This is an instructor led environment encorporating unique assessments and case studies. The exercises are designed to be interactive and give the attendees the opportunity to try out and put to use what they are learning in a training environment. What is Gained On completion, students will have gained working skills Students will be able to identify various styles of communication S......
 

This hands on course is designed to teach the how’s and what’s of coping with and managing immediate change. Participants identify the effects of change, and some of the pitfalls to avoid. This enables front line leaders the ability to plan for future changes. Participants will learn Why change is necessary How to focus on goals To communicate change effectively How to monitor progress......
 

Recommended Attendees Senior Management Immediate subordinates All employees Internal customers Prerequisites Ideally, students who have completed a previous communication course, and have had immediate exposure to the following: Day to day communications Various communication filters Analytical ability to understand written documents in particular Benefits and Applications Princi......
 

This course addresses the various 5 types of conflict styles, the 6 modes of communication, and how to be part of the solution instead of the problem. Participants will Learn: The five most common styles of conflict The roots of conflict Communication techniques that diffuse conflict and help deal with difficult people Assertive phrases The foundations of attitudes Using self control ......
 

This instructor-led workshop provides practical information on the many aspects of presentation including the principles of learning, presenter techniques, and how to effectively use media to enhance your presentation. What You Will Learn Upon completion of this workshop, the student will be able to: Understand the principles of learning and how presentations techniques can add to or t......
 

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Facts: We serve the schools and students around the world. Major visitors come from India, United States, United Kingdom, Canada, Australia, Philippines, Malaysia, Singapore and South Africa.