Learning Tree International Ltd.
Edinburgh, London, United Kingdom
http://www.learningtree.co.uk/

Influence Skills

You Will Learn How To Apply influence strategies to gain commitment from others and foster collaboration Define desired outcomes for win-win results Dynamically adjust your approach to others to gain buy-in Achieve goals by enhancing trust and cooperation Deal effectively with challenging behaviours to overcome resistance and inertia in others Use knowledge and competence rather th......
 

You Will Learn How To Achieve results in your communications with others Build collaborative relationships that emphasize trust and respect Communicate effectively using simple, concise and direct language Enhance your active listening skills to anticipate and avoid common misunderstandings Foster cross-cultural understanding in your workplace Eliminate the roadblocks that undermin......
 

You Will Learn How To Prepare for and take the ITIL Practitioner Agree and Define (IPAD) Certification Exam Plan key activities for the Financial and Service Level Management processes Define the monitoring and reporting requirements of key performance indicators and achievements Organise the relationships between the Agree and Define processes Propose continuous improvements for the......
 

You Will Learn How To Prepare for and take the ITIL Change, Configuration and Release Management Certification Exam Plan key activities for Change Management, Configuration Management and Release Management Define the monitoring and reporting requirements of key performance indicators and achievements Organise the relationships between the Change, Configuration and Release Management p......
 

You Will Learn How To Prepare for and take the ITIL Foundation Certification Exam Evaluate best practices in IT Service Management based on the ITIL framework Assess the activities and roles involved in each ITIL process Explore the components of Service Support and Service Delivery processes Recognise key IT Service Management terminology Identify security issues throughout the IT......
 

You Will Learn How To Prepare for and take the ITIL Intermediate Qualification: Managing Across the Lifecycle Certification Exam Identify key business and management issues in IT Service Management Manage the planning and implementation of IT Service Management Implement Strategic Change Management and Risk Management Handle organisational challenges and assess services Course Be......
 

You Will Learn How To Prepare for and take the ITIL Intermediate Qualification: Service Offerings and Agreements Exam Outline key activities for the Service Offerings and Agreements processes in the context of the Service Lifecycle Achieve operational excellence by using the Service Offerings and Agreements processes, activities and functions Measure the success of Service Offerings an......
 

You Will Learn How To Prepare for and take the ITIL Intermediate Qualification: Planning, Protection and Optimisation Exam Plan key activities for the Planning, Protection and Optimisation processes in the context of the Service Lifecycle Attain operational excellence by using the Planning, Protection and Optimisation processes, activities and functions Measure the success of Planning,......
 

You Will Learn How To Prepare for and take the ITIL Intermediate Qualification: Release, Control and Validation Exam Plan key activities for the Release, Control and Validation processes in the context of the Service Lifecycle Attain operational excellence by using the Release, Control and Validation processes, activities and functions Evaluate the success of Release, Control and Valid......
 

You Will Learn How To Prepare for and take the ITIL Intermediate Qualification: Operational Support and Analysis Exam Outline key activities for the Operational Support and Analysis processes in the context of the Service Lifecycle Achieve operational excellence by using the Operational Support and Analysis processes, activities and functions Evaluate the success of Operational Support......
 

You Will Learn How To Prepare for and take the ITIL Intermediate Qualification: Continual Service Improvement Certification Exam Plan key activities for Continual Service Improvement processes in the context of the Service Lifecycle Optimise the quality of IT service provision within an organisation Measure Continual Service Improvement processes using critical success factors and key ......
 

You Will Learn How To Prepare for and take the ITIL Intermediate Qualification: Service Design Certification Exam Define the goal, objectives and scope of Service Design Outline key activities for Service Design processes in the context of the Service Lifecycle Enhance the quality of IT service provision within an organisation Measure Service Design processes using critical success f......
 

You Will Learn How To Prepare for and take the ITIL Intermediate Qualification: Service Transition Certification Exam Outline key activities for Service Transition processes in the context of the Service Lifecycle Enhance the quality of IT service provision within an organisation Measure Service Transition processes using critical success factors and key performance indicators Cour......
 

You Will Learn How To Prepare for and take the ITIL Intermediate Qualification: Service Operation Certification Exam Plan key activities for Service Operation processes Maintain stability in Service Operations while allowing for changes in design, scale, scope and service levels Support operations through new models and architectures such as shared services Evaluate Service Operation......
 

You Will Learn How To Prepare for and take the ITIL Intermediate Qualification: Service Strategy Certification Exam Define services and market spaces within Service Strategy Conduct Strategic Assessments and manage demand Perform Financial Management and Service Portfolio Management Drive strategy throughout the Service Lifecycle Evaluate Service Strategy using Critical Success Fac......
 

You Will Learn How To Prepare for and take the ITIL v3 Managers Bridge exam Define the concept of Service Management as a practice Identify the Service Lifecycle as the core of ITIL v3 Assess how the Service Management processes contribute to the Service Lifecycle Explain the objectives, scope, activities and roles for all of the ITIL v3 processes Recognise how technology enables t......
 

You Will Learn How To Prepare for and take the ITIL v3 Foundation Certification Exam Identify opportunities to develop IT processes using ITIL v3 Interact with IT teams using ITIL terminology and concepts Explore the components of Service Management processes Recognise the importance of IT and business integration Explain the benefits of Continual Service Improvement to the organis......
 

You Will Learn How To Prepare for and take the ITIL v3 Foundation Bridging Certification Exam Evaluate ITIL v3 content and identify the benefits of ITIL v3 implementation Identify the primary differences between ITIL v2 and ITIL v3 Explain the business objectives for each phase of the ITIL v3 Service Lifecycle Assess the main principles and models of ITIL v3 Service Management Reco......
 

You Will Learn How To Produce a project plan to ensure successful delivery and stakeholder satisfaction Plan and run projects using best practices in a 6-step project management process Implement risk management techniques and mitigation strategies Estimate and schedule task work and duration with confidence Implement monitoring tools and controls to keep you fully in command of the ......
 

You Will Learn How To Leverage critical modelling techniques to become a successful business analyst Define the scope and intent of a business model Build an enterprise architecture model that accurately reflects the complexities of the entire organisation Model core business functions and crucial processes with Business Process Modeling Notation (BPMN) Apply UML to effectively analy......
 

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