Massey University Graduate School of Business
Auckland, Palmerston, Wellington, New Zealand
http://www.massey.ac.nz/

Credit Control

How to get paid and remain on good terms with your customers. Overview: The success of a business is not gauged by the product you sell or the service you provide but by your ability to be paid for it. Fail to be paid and your business is in serious trouble. There are businesses who see you as a provider of free working capital, they have very intention of paying you but they are ......
 

A sales proposal should be an effective written sales presentation which motivates the person or organisation to which it is directed to adopt its recommendations. Your proposal reflects your organisation. It communicates the benefits of your offer and the excellence of your people and support services. Overview: Like a well crafted advertisement a proposal aims to do a number of things: ......
 

This course has been designed to cover all the key aspects of managing a sales force and to provide participants with the necessary information, knowledge and skills to, develop the sales team to its maximum potential. Overview: It deals with best practice sales force management, leadership, motivation and planning on both a strategic and operational level. Who Benefits: Those who are ......
 

To allow participants to gain an awareness and understanding of the application of the Residential Tenancies Act 1986 to the rental housing market, and to enable participants to both avoid and deal with any relevant potential problems. Overview: Residential Tenancies in New Zealand are governed by the Residential Tenancies Act 1986. This course will explain how the provisions of the Act ap......
 

Real Estate Appraisal and Investment: a Guide to Rational Property Related Decision-making. Overview: Are good real estate decisions intuitive or rational? Graham Crews unlocks the mysteries of the property market, the main drivers behind it, and ‘what lies beneath". He will focus on internationally accepted real estate appraisal principles and methods, investment techniques and economi......
 

Central to this workshop is the completion of a Project Leadership 360º Profile and people will be unable to attend without a completed profile. It is essential that people register for this workshop at least 3 weeks prior to the start date. To enable participants to acquire a methodology for conducting a project, to understand the main tools needed for each project phase, to learn how to promo......
 

To provide participants at all levels of the organisation with the knowledge and skills to manage projects over a wide spectrum of application areas. Overview: Project management has evolved over the past four decades as a general methodology by which one can manage complex multidisciplinary efforts of a technical or non-technical nature. This course will introduce this extremely useful te......
 

This course demonstrates how to create and deliver effective professional presentations of products, services or ideas. It explains how to determine the key information that must be conveyed and how to ensure that the correct sequence, balance, timing and focus are maintained throughout its presentation. Who benefits: Anyone who is required to present products, services or ideas to clients,......
 

To enable participants to understand the components and importance of their organisation’s performance management system and the contribution individual team members and leaders can make to its effectiveness. Overview: Individual performance is key to the overall performance of the organisation. Having a performance management system in place ensures that there is alignment between the role......
 

Outstanding leadership is an outcome of the ability to connect with people on two levels, with their thoughts and also with their emotions, or feelings. This course will provide you with a well-defined understanding of EQ, insights into the current state of your EQ, and tools for developing it further. If you want to give yourself the best possible chance to become an outstanding leader this is......
 

To enable participants to carry out the recruitment and selection process effectively and in accordance with New Zealand law so as to appoint the right person in the right position at the right time. Overview: This interactive workshop comprises a range of activities including knowledge building, group discussion, exploration of the specific skills required to recruit and select a person ef......
 

To enable participants to identify and positively confront sub-standard performance through confidently applying learned performance counselling skills to individual situations. Overview: This interactive workshop comprises a range of activities including knowledge building, group discussion, exploration of the key skills of performance counselling, skills practices and an action plan for e......
 

To allow participants to apply negotiation theories to their own workplace or business problems Overview: The course will cover the identification of the nature of problems, and sources of conflict. It will provide an introduction to the principles of interest based bargaining and allow participants in a workshop and interactive environment to apply those principles to actual or potential ......
 

Learn how to commission and use the insights from quality market research in order to grow your business. Overview: The course will begin by covering what market research is and how it can help every part of a business - it’s so much more than phone surveys interrupting your dinner! The course will then progress to demystifying the many types of research available and their enormous range o......
 

This course is designed to give a basic overview of marketing principles and how to use them effectively in your business or organisation. This course is ideally suited for those who wish to gain a working knowledge of Marketing, understand marketing terminology and deal effectively with either internal or external Marketing, Advertising or Sales organisations. Overview: It explains the ba......
 

To enable participants to understand the elements of an effective, high performing team and to build, through experiential activities, the skills required to contribute to that team. Overview: This interactive workshop comprises a range of activities including knowledge building, experiential activities, group discussion, exploration of behavioural styles, team building skills and techni......
 

To enable leaders to understand the change process in people and organisations and to learn how to plan and implement change effectively to meet organisational goals and individual needs. Overview: This interactive workshop comprises a range of activities including knowledge building, experiential activities, group discussion, exploration of the key skills in managing change, and an action ......
 

To allow participants to gain an appreciation and understanding of the general principles of the law of contract in New Zealand, and to be able to identify relevant problems and know when to seek legal assistance. Overview: The law of contract provides the legal foundations for much of the business activity of the commercial community and sets up a framework within which legally binding con......
 

Run effective coaching sessions that improve personal and organisational performance. Overview: A practical and pragmatic programme where you’ll learn and practice the key skills that make coaching stick, so that you can improve the performance and motivate your team members to do their best. Who benefits: Managers and leaders in organisations, particularly those new to leadership role......
 

To introduce participants to the theory and practice of Evidence-Based Management Overview: Good decisions require good information. Yet few managers have the time to keep up to date with the latest trends. Indeed less than 2% of Australian human resource managers ever read HR research papers. So, how can senior managers ensure their staff to keep up to date? Who Benefits: Senior Managers/......
 

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