McMillan Staff Development
Canberra, ACT, Australia
http://www.mcmillan.net.au/

Certificate III in Customer Contact

The aim by industry is to encourage participants to gain and demonstrate competency against the core functions and a range of common and specialist functions across the a range of industries. We have extensive experience in this qualification, especially in the insurance sector where we have incorporated the essential FSR units required by ASIC into the qualification. Our approach to this......
 

McMillan Staff Development is registered and approved by the Government to provide qualifications for new staff through to the senior executive. Qualifications available are: Certificate III in Government Certificate IV in Government Diploma in Government Advanced Diploma in Government In order to qualify for any of these qualifications you must undertake a process known as competenc......
 

This course is seen by the industry as an entry level qualification. It aims to encourage participants to gain and demonstrate competency against the core functions and a range of common and specialist functions across the financial services industry. We have extensive experience in this qualification, especially in the Insurance sector where we have issued in excess of 2000 qualifications t......
 

Our approach to this course uses work-based assessment. We examine all existing internal learning materials to the qualification, develop areas where there are gaps in knowledge, and establish a quality assurance system to manage both the training and assessment that lead to a national qualification. We are happy to work with in house trainers and assessors to maximize advantages to the busines......
 

This program is for people in middle management who are wanting to develop their management skills professionally. Participants are allocated a personal coach who spends half a day each month working through day to day as well as long term issues. The assessment is project based and is determined in line with business goals. Course Content There are 11 skill sets that need to be complete......
 

This program is for people in the level of management that oversee or manage the actual doing of work. People in Frontline Management positions coordinate the work of other employees and frequently report to middle management, although in many organisations they may report directly to senior management. Frontline Managers have a variety of job titles and job descriptions. They are typically ......
 

This is a qualification for people working in a business environment who need to manage activities requiring the selection, application and integration of a number of tasks. They are often in a supervisory role. 10 units are required for the qualification consisting of 4 from a list of common business topics and 6 additional electives that best match the specific requirements of the job. The......
 

This is a fantastic qualification for high performers who support and contribute to an effective workplace. It prepares them for a management role, but does not require them to be supervising staff at the moment. 6 units are required for the qualification consisting of 4 core and 2 electives that best match the specific requirements of the job. The qualification takes between 9 and 12 months......
 

This is a qualification for people working in a business environment who need to undertake activities efficiently, be fairly self-sufficient and to make judgements about when to refer matters to their superior. 12 units are required for the qualification consisting of 8 from a list of common business topics that would make up 70% of their job role and 4 additional electives that best match t......
 

This course enables you to objectively assess staff members both on and off the job, and will show you how to plan, conduct and review assessments against competency standards. To achieve these results we use a balance of theory and practical exercises to facilitate the learning process. Course Content During the course you will be learning about and undertaking the following roles/tasks: ......
 

This course involves: Analysing competency needs Evaluating all aspects of training and assessment systems Developing assessment tools and procedures Designing courses Course Content To attain the level of competency required for this diploma, we suggest the following structure: Six units from the Certificate IV in Assessment & Workplace Training (these units will already be co......
 

You can either take this course as a whole program or you can have advance standing for the programs you have already completed. This program enables you to become a full time trainer or training consultant able to conduct training sessions from start to finish. Upon completion of the twelve day program you will receive a Certificate that is a nationally accredited cross-industry qualificati......
 

The workshop focuses on the development of the key elements of a project plan. Participants form small groups and nominate a project to plan during the workshop. Key planning templates are explained and groups practice their compilation with their nominated project. Monitoring and control of projects is also covered. This course has two parts: a three-day face-to-face training component and ......
 

The program concentrates on helping participants gain a sound understanding of the project management process and provides them with practical advice on using this knowledge to effectively manage their projects. During the program, software based project management tools are explored and utilised as one of a number of options available to help participants plan and manage their projects. The......
 

Almost everybody in business or government has to attend meetings, and many people see them as a waste of time. This session is designed to provide practical tips to ensure that people who are responsible for running meetings make the most of the time invested in them. This includes identifying whether a meeting is necessary, setting objectives, creating an effective agenda, chairing meeting......
 

Mentoring in the Workplace has been designed to guide those in the workplace that may find the need for a mentoring relationship. The use of such a technique as Mentoring can be very beneficial to all of the parties involved. From this course you will learn the in’s and out’s of becoming a mentor and how to help your mentoree in the best way possible. Mentoring is a beneficial and cost effectiv......
 

This course contributes to the development and implementation of work unit plans at both the work unit and individual level to achieve results through planning. Topics include: Planning own work to achieve goals Engaging in collaborative planning with other workgroup members Applying problem solving Monitoring and evaluation of progress towards work unit goals Negotiating goals an......
 

This course introduces the requirements for working effectively in an organisation with a focus on self-management. It includes evaluating and developing your own expertise, identifying career options, working within the organisational structure and culture, and managing your own work Participants will assess their current skills and abilities in relation to organising their work and their t......
 

This course identifies your key relationships, your internal and external clients �establishing relationship priorities, development and management. Learning Outcomes Participants undertake an analysis of critical relationships and apply the partnering model. They will identify the current and anticipated performance of the relationship and develop strategies to improve the situation. ......
 

This course has been designed to help you identify potential signs of conflict and deal with them head-on. Conflict can be a very problematic issue in the workplace and needs to be addressed in order to minimise its affects and bring about positive outcomes. This course will benefit everyone in the workplace, particularly those who are faced with conflict, as well as those who are required to g......
 

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