Micro Market Business Centre
Kingston, Brockville, Ottawa, Halifax, Ontario, Canada
http://www.micromarket.on.ca/

Communication skills for Supporting End Users

Identifying and understanding customer needs Translating from technical jargon into user-friendly language and back again Turning negatives into positives Managing difficult people and situations Helping skills for customer service and support staff Effective communications in person and on the phone Developing a rapport with a view to providing ongoing service...
 

The CompTIA Linux+ certification is a new standard of competency for technicians with six-months experience installing, operating and maintaining Linux operating systems. The Linux+ certification validates technical competency and provides a broad awareness of Linux operating systems. Those holding Linux+ certification demonstrate critical knowledge of installation, operation, administration an......
 

Students will learn about server hardware technologies, including how to install, configure, and upgrade server hardware; preventive maintenance, troubleshooting, and disaster-recovery techniques for servers....
 

With tight pressure to cut costs and yet implement technology quickly, IT project managers are under severe pressure to complete projects on time, on budget, and at the promised quality. Yet industry figures consistently show that 90 percent of major IT project initiatives fail to be completed both on time and on budget. This course delves into the unique challenges of managing IT projects, and......
 

Describe basic networking and identify different networking models. Describe the basics of data movement, physical media, and network connectivity devices. Use the OSI model and understand Ethernet, Token Ring, FDDI, and wireless networks. Understand data routing and common network protocols such as NetBEUI and TCP/IP. Discover a TCP/IP services. Understand older network protocols still used to......
 

A+ is a solid certification that employers look for and is the industry standard for entry-level computer technicians. Every business uses computers and skilled technicians are in demand. An A+ certification opens the door to an exciting career in computer technology at an affordable price. Having an A+ certification proves that you have a broad base of knowledge and competency in core hardware......
 

The CompTIA Security+ certification tests for the security knowledge mastery of an individual with two years of on-the-job networking experience, with an emphasis on security. The exam covers industry-wide topics, including communication security, infrastructure security, cryptography, access control, authentication, external attacks and operational and organization security. Security+ is taugh......
 

This is a Corporate Group course, please call for group rates and custom dates. Corporate Group training is available across Canada at one of our facilities or at your site. In today’s organizational environments, almost every job role involves working with computers in some manner. Recent news events indicate that security breaches can happen to almost any computer user, on home systems o......
 

3 Day condensed course. A Certified Ethical Hacker is a skilled professional who understands and knows how to look for the weaknesses and vulnerabilities in target systems and uses the same knowledge and tools as a malicious hacker....
 

The CEH Program certifies individuals in the specific network security discipline of Ethical Hacking from a vendor-neutral perspective. A Certified Ethical Hacker is a skilled professional who understands and knows how to look for the weaknesses and vulnerabilities in target systems and uses the same knowledge and tools as a malicious hacker. Corporate group rates and schedules available across......
 

Overview of System Administration User Administration File System Basics Advanced File System Concepts Disk Management Backups UNIX Processes System Startup and Shutdown UNIX System Security Performance Monitoring and Tuning IP Addressing Configuring TCP/IP The LP Print Service Network Utilities Kernel Reconfiguration...
 

The Fundamentals of UNIX Administration course is training for UNIX users who desire to increase their skill set to include basic UNIX System V Release 4 Operating System-based system administration and/or work effectively in a multi-vendor UNIX local or networked environment. It is not a vendor-specific course, but is based on the most popular of the UNIX variants, Solaris by Sun Microsystems...
 

This is a five day course. Linux Professional Series: Enterprise Administration is a hands-on instruction book. It will introduce students to the basics of configuring Linux servers for Enterprise networks and organizations. We organized each lesson into explanatory topics and step-by-step activities. Topics provide the theory you need to master the Linux operating system; activities allow you ......
 

This is a five day course. Linux Professional: Network Administration is a hands-on instruction book. It will introduce students to the basics of configuring Linux servers for networking services. We organized each lesson into explanatory topics and step-by-step activities. Topics provide the theory you need to master the Linux operating system; activities allow you to apply this theory to prac......
 

This course covers the file system and explore file, directory and data manipulation utilities. The course also covers the shell and its environment, as well as more advanced use of the shell, including a brief introduction to shell scripts and how to use them to automate repetitive tasks....
 

This course, IP Telephony Express (IPTX) v 4.0, describes Cisco CallManager Express and Cisco Unity Express architecture, components, functionality, and features. The course also describes some VoIP and quality of service (QoS) technologies, and applies them to the Cisco CallManager Express and Cisco Unity Express environment....
 

Module 1: Building a Simple Network Module 2: Ethernet Local Area Networks Module 3: Wireless Local Area Networks Module 4: Exploring the Functions of Routing Module 5: Wide Area Networks Module 6: Network Environment Management...
 

The BSCI course is recommended training for individuals seeking certification as a Cisco Certified Network Professional (CCNP). BSCI instructs network administrators of medium-to-large network sites on the use of advanced IP addressing and routing in implementing scalability for Cisco routers connected to LANs and WANs. The goal is to train network administrators to grow a dramatically increase......
 

In the Building Cisco Remote Access Networks course, students learn how to build, configure and troubleshoot a remote access network to interconnect central sites to branch offices and small offices/home offices. Students also learn how to control access using basic authentication and authorization configurations, how to maximize bandwidth utilization over the remote links, and how to set up vi......
 

Building Cisco Multilayer Switched Networks (BCMSN) course is recommended training for individuals seeking certification as a Cisco Certified Network Professional. This 5-day course will enable learners to implement appropriate technologies to build scalable multilayer switched networks; build switched networks using multilayer switching technologies; create and deploy a global intranet, and im......
 

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