Mondale IT Solutions Ltd.
London, Birmingham, Manchester, Leeds, Glasgow, Edinburgh, Reading, Bristol, Exeter, United Kingdom
http://www.mondale-training.co.uk/

Microsoft Office SharePoint Server 2007 and Windows SharePoint Services 3.0

This five-day instructor-led course provides students with the knowledge and skills to plan, deploy, and configure server farm solutions with Microsoft Office SharePoint Server 2007 and Windows SharePoint Services 3.0. The course focuses on key deployment and configuration tasks. After completing this course, students will be able to: - Explain how SharePoint Technologies server roles map t......
 

Upon successful completion of this course, students will be able to: explore the new features in the Office 2007 environment. use the new features of Word. use the new features of Excel. use the new features of PowerPoint. use the new features of Access use the new features of Outlook describe the other applications in the Office suite....
 

On completion, delegates will be able to: understand the key concepts, techniques and processes in the APMP syllabus adopt the best approach to the APMP examination answer essay-type questions on the APMP syllabus...
 

This document outlines the structure and schedule for a five-day project management course. The training will provide an overview of: -The PMIï¿?Processes and Knowledge Areas -Project management best practice -Key techniques This course is designed for experienced project managers who meet the experience criteria for taking the PMPï¿?exam and intend to take this within the next three mont......
 

Understand the principles, nature and importance of risk management Guide their activities through the use of the Risk Management Cycle Apply recognised risk classification and process techniques Perform impact analysis and containment planning Make effective use of Risk and Issue Registers, Three Point Estimating and Business Risk Checklists Identify and put in place appropriate response......
 

produce project terms of reference define a work breakdown structure understand Microsoft Project global and local settings use/create/modify views, tables and filters create and analyse network diagrams produce initial project estimates allocate resources and estimates to tasks identify and resolve resource conflicts manage risk and identify/quantify contingency develop strategies for......
 

On completion, delegates will be able to: set up a new project in MS Project set up and use global, project and resource calendars enter project tasks and define appropriate work breakdown structures define major and minor milestones define task dependencies define a resource pool and allocate resources to tasks set task constraints manage risk and identify/quantify risk actionss i......
 

(Startup): The nature of projects and project work; The IT project management life cycle; Identifying Business Requirements; Stakeholder Analysis; Creating a Scope Document; Risk Management; Structure, organisation and responsibilities (Planning): The need for project planning and control; Outline and detailed planning techniques; Work Breakdown Structures; Identifying resource requirements; E......
 

identify the factors which result in project success manage effectively the initiation and organisation of projects apply project planning and control techniques effectively review, audit and approve project plans developed by team members and other project managers implement relevant quality management techniques identify, assess and manage project risks and issues create and execute an ......
 

On completion, delegates will be able to: understand the project leader’s role, responsibilities and accountabilities understand the need to take ownership develop and review terms of reference use work breakdown structures create realistic project plans and estimates understand and apply project control mechanisms understand the quality elements within projects manage changes ......
 

On completion, delegates will be able to: ï¿?Appreciate the role of a PPSO ï¿?Understand Programme and Project organisation structures ï¿?Assist with estimating ï¿?Understand planning and assist in the development of plans ï¿?Understand Product Based Planning ï¿?Understand and assist in the development of schedules using Network Diagrams, Gantt Charts and Resource Histograms ï¿?Assist in iden......
 

understand the likely issues involving projects and people appreciate their own personal strengths and those of others build teams quickly and efficiently recognise the leadership requirements necessary in a variety of project situations understand the importance of interpersonal communications appreciate the skills required for effective delegation coach team members in the acquisition o......
 

On completion, delegates will be able to: understand the Project Manager’s role create an appropriate project environment define and agree the project objectives create realistic plans and estimates understand how to manage quality, change and risk track and communicate progress against plan appreciate the need for effective project communications understand how to build and mo......
 

Understanding of the objectives of stakeholders in the channel The criteria and technique for selection resellers The ability to motivate performance of each element in the channel How to handle joint selling approaches How to evaluate using reporting and feedback standards The skills to build more effective relationships with customers A greater ability to adapt products or service to ma......
 

The process of management "Fayol’s Wheel" Model Make an effective transition between team member and team leader Set performance standards to cover the role of the salesperson Monitor and control sales performance, and act on non-performance Use an effective format for successful recruitment and selection Run an effective sales meeting to inform and motivate the sales t......
 

The process of management "Fayol’s Wheel" Model The three arrows of leadership Locating and recruiting a team Management versus leadership Different leadership styles Motivation theories and how they are put into practice How to use key communication techniques Delegation of important tasks How to run effective meetings What makes an effective team The satisfi......
 

How to reach the decision maker Speak the Financial Directors language How to add value to a solution Perform a return on investment analysis to justify capital expenditure How to determine business strengths and weaknesses The five most common key account strategies Understand customer delivered value Calculate and present the Net Present Value of a solution How to approach dis......
 

How to ask open, Closed and reflective questions The T.U.R.N. questioning technique Turn customer problems into explicit customer needs How to confirm the result of the customer continuing with the problems How to construct a proposal which provides a complete solution How to present a winning solution How to handle the most common sales objections...
 

Setting business and personal goals Pre-call research and prospecting Introductions and keeping control The use of questioning and active listening techniques Understand what it is that customers buy Use of demonstrations, brochures and visual aids How to sell solutions and not products Anticipating the objections and working up strong responses How to handle objections Recogn......
 

Call control, questioning techniques of voice and vocabulary. How to handle stress in the call centre How to deal with difficult customers The correct way to receive an inbound call How to screen and transfer a call The correct way to handle customer complaints How to handle abusive language Build a fast rapport on the telephone The use of positive strokes How to improve the c......
 

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