Mondale IT Solutions Ltd.
London, Birmingham, Manchester, Leeds, Glasgow, Edinburgh, Reading, Bristol, Exeter, United Kingdom
http://www.mondale-training.co.uk/

Sales Awareness for Non-Salespeople

Contribute directly to customer retention and loyalty Recognise and maximise sales opportunities Questioning and listening skills Customer needs identification Identify, prevent and deal with communication breakdowns Deal skillfully with customers and non-technical colleagues Up-sell and cross-sell products and services Develop an implied need into an enquiry Offer simple soluti......
 

The definitions, principles and benefits of body language Identifying your own thinking preference and that of others Developing flexibility and creativity in rapport building Using mirroring techniques The handshake Reading pupil dilation Use of seating positions Using body language to relate confidently to all types of people Using posture, voice patterns and tone to communica......
 

The process of negotiation Understanding people and their motivation How it differs from selling The stages of negotiation Preparing for negotiation Negotiation tactics/strategies The five golden rules of negotiation How to negotiate alone and in teams Buyer’s tactics The principles of the win win thing Closing the sale Observing body language...
 

The stages of team development The basic principles of management and motivation Assessment of your own leadership style Barriers to effective communication and group decision making Projects Include: The Millennium Bridge, a team challenge The Eggspurts v The Eggshibitionists, a challenge in brinkmanship Hole in a Postcard Red Herring, participants have to guess who did what in......
 

The use of icebreakers How to establish aims The planning process Making a good beginning and end How to prepare to perform presentations How to use visual aids Room layouts How to use voice projection How to keep control How to encourage feedback How to recognise and use non-verbal signals...
 

Understand stress what it is and how does it happen? The illusions which now surround the concept of stress How to recognise the root cause of all forms of stress The signs, symptoms, causes and triggers of stress How to identify Key Result Work Areas and set SMART objectives How to prioritise and plan work How to deal with email overload How to best organise a work area How to ......
 

Understanding the customers real needs by listening Generating creative and imaginative service ideas Managing complaints and recover incidents of service failure Managing unrealistic expectations The importance of the first impression Identify the personal and organisational blocks to customer service Introduce the service standards at every point of customer contact Monitor and ......
 

Call-control and questioning techniques Complaint handling, use of voice and vocabulary Telemarketing tips Solution approach to telesales Anticipating and dealing with client and receptionists’ objections Seeking optimum commitment Cross and up-selling techniques Pro-active and re-active approaches Planning, call and conversion ratios Developing assertion and self confidence Pro......
 

By the end of the course you will be able to: define the roles of leader and manager identify your preference in action-centred leadership recognise how company values impact individuals recognise how teams evolve and assess your team�s evolutionary position develop more effective influencing styles describe how people may be motivated by different factors in the workplace manage c......
 

By the end of the course you will be able to: define effective communication demonstrate listening and questioning skills effectively identify how your inner thinking affects the way you communicate state the relevance of non-verbal communication recognise the impact of your communication style on others using recognised models describe the importance of assertiveness and its impact ......
 

By the end of the course you will be able to: create trust and respect in relationships understand why people are motivated to do the things they do create cohesive teams who understand each other work and perform at higher levels reduce the stress caused by conflict in the work environment gain time and increased productivity help people work together without accidentally causing ......
 

How will my company benefit? Once you see what can be achieved you will no longer be satisfied with performance that is merely good. Seeing the bigger picture of process improvement will create managers who have the passion and vision to coordinate company wide improvement initiatives that make a real and sustainable difference. Managers will gain a better understanding of how customer valu......
 

By the end of the course you will be able to: describe a systematic approach to the identification and analysis of training needs consider how effectively users are utilising their PC products identify your role in the training process set clear learning objectives for yourself and the trainees develop and implemented a successful lesson plan describe the learning cycle demonstrate......
 

By the end of the course you will be able to: identify your internal and external customers explain your role in the provision of customer service clarify customer requirements and expectations identify the resources required to ensure staff can fulfil their responsibilities support your teams so they provide consistent excellent service set personal and corporate customer service go......
 

By the end of the course you will be able to: use new skills in motivation, communication and organisation feel more confident about managing a team plan workloads managing performance manage your time communicate with clarity drive the team forward manage your stress levels gain more recognition for what you do. ...
 

By the end of the course you will be able to: develop new skills in time management, communication build confidence in your own abilities feel more confident about managing a team plan workloads dealing with issues plan work for your team communicate simply and clearly manage both their time and your own emulate good team leaders understand how to balance teambuilding, develo......
 

By the end of the course: you will save time and enjoy reading more! you will cut your reading time by at least 50% your knowledge will be accurate and stay with you longer your ability to remember what you read (and heard) will be enhanced you will no longer suffer from drifting off while you read you will know how to focus better you will have access to special web sites related ......
 

By the end of the course you will be able to: practice using various tools and techniques to recognise, investigate and analyse problems. describe the scope of the problem and its impact on the bigger picture. capture relevant data and information and use it in a methodical way to identify possible solutions. assess your natural creativity. plan the implementation and communication of ......
 

By the end of the course you will be able to: understand how you learn understand where your talent lies identify the type of intelligence in which you dominate learn how to feel content and happy build the self belief to motivate yourself without needing to seek approval from others. ...
 

By the end of the course you will be able to: identify your barriers and strengths when writing technical reports explain the advantages of a systematic approach to writing technical reports review the use of appropriate grammar, punctuation and plain English recognise the necessity of avoiding the use of too many words, clich�s and jargon effectively plan a report with the appropriate......
 

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