Mondale IT Solutions Ltd.
London, Birmingham, Manchester, Leeds, Glasgow, Edinburgh, Reading, Bristol, Exeter, United Kingdom
http://www.mondale-training.co.uk/

Report Writing for Business

By the end of the course you will be able to: analyse the barriers to communicating through a written report recognise the advantages of a systematic approach to report writing research and prepare your report content effectively plan a report that focuses on the needs of the reader develop an effective writing style to build your credibility and ensure a positive response structure ......
 

By the end of the course you will be able to: see how your actions and decisions impact the ability of others to produce results see how when everyone works together in a coordinated and transparent fashion suddenly great things can start to happen learn and practice the basics of project management acquire simple new tools as results see how you can immediately start to better plan yo......
 

By the end of the course you will be able to: learn and practice techniques that enable you to accurately map any business process assess the current health of a process and identify the most critical ailments have proven techniques that you can apply to help you prioritise where to target your improvement effort use your process models to build a consensus for change help set new benc......
 

By the end of the course you will be able to: structure a persuasive presentation establish credibility with your audience make presentations more dynamic and to have impact by using verbal and non-verbal communication to your advantage Use the tools of rhetoric and motivational fillers strategically to achieve the impact you want appeal to audience interests and motivation deal conf......
 

By the end of the course you will be able to: clearly and confidently express ideas to groups of people in a persuasive manner develop the strong presentation skills that are a vital attribute for any manager or leader have confidence in using your new skills adapt your style to suit different audience. ...
 

By the end of the course you will be able to: utilise skills and frameworks for successful negotiation preparation analyse what your organisation and your counterpart�s organisation want assess the relative values of the concessions you trade before committing to an agreement identify and leverage the sources of negotiation power adopt a flexible approach to meeting negotiation stakeho......
 

By the end of the course you will be able to: agree performance targets and personal objectives with individuals prepare personal training and development plans with your staff state the methods available for ensuring and evaluating an individual�s performance use effective questioning skills demonstrate active listening skills in the context of staff appraisal and feedback review ho......
 

By the end of the course you will be able to: implement the 10 principles of time management identify your key time management issues and how they relate to your key work objectives implement goal-setting/ milestone techniques recognise the significance of left/right brain processing identify your preferred working style and how to control procrastination apply the Pareto Principle t......
 

Delegates will learn how to Identify your personal preferences with regard to political behaviour Understand how you view the organisational world Consider what changes you may need to make to become more politically intelligent Recognise political activities and how to manage more effectively Design appropriate responses for positive outcomes Create more productive and effective wor......
 

By the end of the course you will be able to: identify good and bad customer service behaviour identify the five stages needed to build rapport obtain from customers a clear understanding of their expectations recognise and use techniques such as matching, pacing and signalling to control the call use effective questioning techniques to clarify customer requirements and expectations ......
 

By the end of the course you will be able to: define stress and identify causes of positive and negative stress recognise the symptoms of stress in yourself and others around you review how vulnerable you are to stress recognise the six key phases of stress management identify strategies for coping with stress to include clear goal setting and recognising procrastination examine tech......
 

By the end of the course you will be able to: gain a picture of the extra issues and risks that you will have to consider when 3rd parties are involved in the project for which you are a stakeholder ensure that you understand these issues and can plan for them monitor and control them achieve benefit of both parties complete successful projects understand the unique issues when emplo......
 

By the end of the course you will be able to: learn what motivates you, enabling you to choose activities that will make you feel more satisfied learn and practice how to stay in control of a situation whilst keeping the communication open and friendly save time and energy by reducing stressful situations gain the respect of your colleagues build the self belief to motivate yourself wi......
 

By the end of the course you will be able to: recognise the importance of running a successful project to the organisation explain the importance of people management in projects list the skills required to manage people when running a project identify the line/ project manager�s responsibilities for managing people state the range of leadership styles available discuss the criteria ......
 

By the end of the course you will be able to: plan work for your team motivate them to complete it to the best of their ability coach so that their efforts match requirements manage your time communicate with clarity drive the team forward manage your stress levels gain more recognition for what you do ...
 

By the end of the course you will be able to: recognise different types of change and their impact on the way people work identify people�s responses to change and understand why people often resist it help people work constructively through change state the importance of creating a shared vision for the future and develop the skills to build the vision recognise how people respond to ......
 

By the end of the course you will be able to: understand the criteria you should apply in making the decision to outsource be prepared for the issues that will arise in requesting and receiving service provider tenders and questionnaires judge which Service Provider is likely to best satisfy your Acceptance Criteria understand the fundamental structure of a contract, service level agreem......
 

By the end of the course you will be able to: clarify your specific role in relation to each agenda item identify potential opposition prior to a meeting prepare your contributions to ensure maximum influence over discussions use the dimensions of self-esteem to create a �feel good�factor among the group build personal credibility use body language to communicate and influence res......
 

By the end of the course you will be able to: define the key components of a business case produce a Cost Benefit Analysis determine the Payback Period, Return on Capital, Net Present Value and Internal Rate of Return for a business case link your message to key corporate strategies write a Management Summary develop a bank of business cases on which to draw. ...
 

By the end of the course you will be able to: create a team environment despite challenges from geography, time zones, culture, lack of reporting lines or authority free yourself to get on with people as individuals and drive performance. feel less stressed and better informed gain more recognition for what you do review the benefits and challenges of working in various geographic loca......
 

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