Mondale IT Solutions Ltd.
London, Birmingham, Manchester, Leeds, Glasgow, Edinburgh, Reading, Bristol, Exeter, United Kingdom
http://www.mondale-training.co.uk/

Interview and Hire the Right People

By the end of the course you will be able to: set objective measurement criteria use a range of questioning styles to determine a candidate�s suitability for the job use your body language to influence a candidate�s behaviour state the importance of equal opportunity issues when applied to the conduct of interviews review the principles of, and be able to give, quality feedback to succ......
 

By the end of the course you will be able to: recognise the stages in the consultancy cycle use the consultancy cycle as a framework for using key consultancy tools and techniques identify your own consulting style and develop a flexible approach to consulting identify and manage the political stakeholder system to maximise the success of the project state the ethics around consulting ......
 

By the end of the course you will be able to: differentiate between influence, persuasion, power and manipulation emulate the behaviours, characteristics and styles of effective influencers apply the different productive sources of power define the relationship between power and influence recognise the different strategies for influencing use a wider range of influencing styles in ap......
 

By the end of the course you will be able to: understand what drives talent learn how to provide the right conditions to attract and retain top performers be equipped to enhance productivity that addresses business needs build a culture of high performance increase attraction and retention of key talent provide critical infrastructure and foundation or a learning organisation linked ......
 

By the end of the course you will be able to: understand financial accounts and reports use and understand financial concepts utilise analytical skills to interpret financial results using ratios manage budgets more effectively....
 

By the end of the course you will be able to: define what facilitate and facilitation mean identify the skills and competencies required when facilitating demonstrate the six step process in planning a facilitation session select the appropriate facilitation method choose from a range of interventions establish rapport quickly and effectively whilst recognising the importance of inte......
 

By the end of the course you will be able to: state how the role of office professional has evolved evaluate your areas of strength and your areas for improvement in the office environment accept new challenges and responsibilities with confidence establish what motivates you at work demonstrate influencing and assertiveness skills using effective non-verbal and verbal communication ......
 

By the end of the course you will be able to: explain what equality and diversity means to you as an individual explore how our values and beliefs shape who we are examine your individual rights and responsibilities in the workplace compare current legislation with my own organisational policies what do I gain from the practical workshops? discuss ways in which we discriminate in the......
 

By the end of the course you will be able to: demonstrate good vendor relationship behaviour select the 5 vendor relationship behaviours that if improved will have the greatest impact on the service you receive apply the criteria used for evaluating and selecting a vendor to anticipate potential problems explain the relationship between agreed deliverables, quality measures, and vendor b......
 

By the end of the course you will be able to: project presence and energy in all aspects of their leadership role build effective, long-lasting relationships based on mutual trust present ideas and information with power and passion communicate with clarity, persuasiveness and impact engage, energise and inspire others creatively adapt communications to meet the diverse needs of thei......
 

By the end of the course you will be able to: identify your preferred behaviours when communicating and its impact on others recognise the use of effective questioning and of active listening techniques consider the impact of non-verbal communication and have identified the five stages of rapport deal with conflict constructively recognise and use transactional analysis deal more effec......
 

By the end of the course you will be able to: agree what a professional response to an email should look like and contain identify your barriers and strengths when communicating via email state the importance of using plain English and the Plain English Campaign demonstrate a systematic approach to written communication ï¿?using the four block structure discuss and review the use of app......
 

By the end of the course you will be able to: portray to your customer a positive image of your company demonstrate the importance of taking responsibility to achieve customer satisfaction obtain from customers a clear understanding of their expectations handle challenging callers calmly and confidently demonstrate how you will reassure customers that their needs will be satisfied. ...
 

By the end of the course you will be able to: Assess your motivational value system (using SDI) Understand the motivations of other people Realise how you may be seen by others with different motivations Learn the key ingredients of successful working relationships Understand how to sell your ideas to other people in their terms rather than your own Practice getting the other personï¿......
 

By the end of the course you will be able to: understand the basic principles of contract law in plain English read and understand contract terms and legal terminology understand what is a binding Offer and what constitutes Acceptance of the Offer recognise significant Contractual clauses that create binding rights and duties gain insight into the implications of different contract dra......
 

By the end of the course you will be able to: recognise the stages in the consulting cycle identify and create the key ingredients of a beneficial partnership recognise and respond to clientsï¿?motivation factors and the develop the skills to use them in relationship building utilise tools for handling difficult situations with tact and sensitivity evaluate the impact of different stake......
 

By the end of the course you will be able to: recognise the root causes of all forms of conflict define the characteristics of conflict in general identify your preferred style for dealing with conflict describe the importance of interpersonal behaviours when dealing with conflict select the most appropriate tactic for dealing with conflict recognise how different types of behaviour ......
 

By the end of the course you will be able to: communication effectively apply the push/pull model of communicating state the attributes of effective listeners and incorporate them into your own listening skills give and receive feedback demonstrate listening and questioning skills effectively identify how your inner thinking affects the way you communicate recognise the mistakes th......
 

By the end of the course you will be able to: define coaching and describe the coaching cycle identify what helps and what hinders the coaching process enhance your skills as a coach including the use of feedback to help individuals develop develop the confidence to encourage people to solve their own work problems recognise coaching opportunities to develop staff. ...
 

By the end of the course you will be able to: recognise and use the 4-block structure for a letter use powerful words and phrases demonstrate the importance of grammar, punctuation and spelling to business correspondence apply appropriate email etiquette understand the importance of using plain English demonstrate the differences between active and passive sentence construction rem......
 

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