Mondale IT Solutions Ltd.
London, Birmingham, Manchester, Leeds, Glasgow, Edinburgh, Reading, Bristol, Exeter, United Kingdom
http://www.mondale-training.co.uk/

Being a Leader

By the end of the course you will be able to: recognise how you lead individuals, teams and across your organisation understand the organisational structure of your organisation work effectively within the decision making process at your organisation gain ideas for alternative solutions and approaches influence the decision making process using your source of power communicate in a p......
 

By the end of the course you will be able to: build confidence and self belief explore the differences between submissive, aggressive and assertive behaviour explain the importance of asserting your rights without infringing upon those of others recognise how to be assertive in groups utilise the different styles of assertion and their uses ensure your message is clear and understood......
 

By the end of the course you will be able to: explore the importance of customer care and know how to develop a customer care charter identify what makes customer care count and set personal customer care goals solve problems on behalf of your customers and know how to handle complaints effectively enhance communication skills which will enable you to achieve the results you want devel......
 

By the end of the course you will be able to: recognise when you have healthy levels of self-esteem state where self-esteem comes from consider the benefits of self-esteem identify barriers to developing high self-esteem develop healthy self-esteem by changing negative and self-defeating messages review assertive behaviour and how this will help maintain high levels of self-esteem ......
 

The ITIL Service Transition Certificate Course is one of five lifecycle courses that fit into the intermediate stream for ITIL Version 3 certification. It is a free-standing qualification but it is also a module contributing to the ITIL Expert in IT Service Management Certificate This certification is aimed at people involved with the management and control of Service Transition and, as such......
 

The ITIL(R) Lifecycle Certificate in Service Strategy Course is one of the five modules that fit into the lifecycle stream for ITIL(R) Version 3 certification. The course is intended to provide the holders of the ITIL(R) Foundation certificate in IT Service Management with a practical level of proficiency in the management of the Service Strategy stage of the Service Lifecycle and to test an......
 

The ITIL Service Operation Certificate Course is one of five lifecycle courses that fit into the intermediate stream for ITIL Version 3 certification. It is a free-standing qualification but it is also a module contributing to the ITIL Expert in IT Service Management Certificate This certification is aimed at people involved with the management and control of Service Operation and, as such, ......
 

The ITILï¿?Lifecycle in Service Design Course is one of the five courses that fit into the lifecycle stream for ITILï¿?Version 3 certification. This certification is intended to enable the holders of the ITILï¿?Foundation certificate in IT Service Management to acquire the skills needed to have a comprehensive understanding of the processes and roles described in the Service Design element of the......
 

The ITIL Lifecycle in Continual Service Improvement Certificate is one of five courses that fit into the lifecycle stream of the ITIL Version 3 certification This certification is intended to enable the holders of the ITIL Foundation certificate in IT Service Management to acquire the skills needed to begin the practical application of the concepts, covered by this course, in support of the ......
 

The ITIL V3 Foundation Certificate in IT Service Management course provides comprehensive first-level training for anyone involved in provision, support, and delivery of IT Services. The course culminates in an optional one-hour multiple-choice examination for the Foundation Certificate in IT Service Management ï¿?Version 3 and is a pre-requisite for the further training in ITIL Version 3 tha......
 

The ITIL Certificate in Service Offerings and Agreement (SOA) Course is one of the four courses that fit into the capability stream for ITIL Version 3 certification. This certification is intended to enable the holders of the ITIL Foundation certificate in IT Service Management to acquire the skills needed to begin the practical application of the concepts, covered by this course, in support......
 

The ITIL Certificate in Release, Control and Validation (RCV) Course is one of the four courses that fit into the capability stream for ITIL Version 3 certification. This certification is intended to enable the holders of the ITIL Foundation certificate in IT Service Management to acquire the skills needed to begin the practical application of the concepts, covered by this course, in support......
 

The ITILï¿?Certificate in Planning, Protection and Optimisation (PPO) Course is one of the four courses that fit into the capability stream for ITILï¿?Version 3 certification. This certification is intended to enable the holders of the ITILï¿?Foundation certificate in IT Service Management to acquire the skills needed to begin the practical application of the concepts, covered by this course, i......
 

The ITIL Certificate in Operational Support and Analysis (OSA) Course is one of the four courses that fit into the capability stream for ITIL Version 3 certification. This certification is intended to enable the holders of the ITIL Foundation certificate in IT Service Management to acquire the skills needed to begin the practical application of the concepts, covered by this course, in suppor......
 

ITIL V2-V3 Manager�s Bridge to Expert Certificate course gives candidates a fast track route to the new ITIL Version 3 Expert Certificate. This Five Day Course compliments training from previous ITIL versions, and is designed for holders of existing ITIL Managers Certificates. The aim of the course is to highlight the new topics in ITIL Version 3 and the main differences from earlier ITIL Ve......
 

The ITIL Qualification Board has approved the use of existing ITIL version 1 and version 2 certifications for prerequisite exemption and credit use within the version 3 qualification scheme. The bridging options exist to recognise the existing investment in ITIL certifications and eliminate the need to re-certify under the new scheme. The bridging options recognise the elements of ITIL versi......
 

This qualification covers the Service Management discipline of Service Level Management as described in the IT Infrastructure Library Service Delivery book. The qualification also covers ITIL Service Management principles in general, and the interdependencies between these and Service Level Management. Course Content I. Planning The planning and implementation of the Service Level M......
 

This qualification covers the Service Management disciplines associated with regard to the Service Desk and Incident Management as described in the IT Infrastructure Library (ITIL) Service Support book. The qualification also covers ITIL Service Management principles in general, and the interdependencies between these and the Service Desk function and the Incident Management process. Cour......
 

This qualification covers the Service Management discipline of Problem Management as described in the IT Infrastructure Library (ITIL) Service Support book. The qualification also covers ITIL Service Management principles in general, and the interdependencies between these and Problem Management. Course Content I. Planning The planning, implementation and improvement of the Problem Ma......
 

This qualification covers the Service Management discipline of Configuration Management as described in the IT Infrastructure Library (ITIL) Service Support book. The qualification also covers ITIL Service Management principles in general, and the interdependencies between these and Configuration Management. Course Content I. Planning The planning and implementation of the Configurati......
 

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