Mondale IT Solutions Ltd.
London, Birmingham, Manchester, Leeds, Glasgow, Edinburgh, Reading, Bristol, Exeter, United Kingdom
http://www.mondale-training.co.uk/

ITIL V2 Practitioner Certificate in Change Management

This qualification covers the Service Management discipline of Change Management as described in the IT Infrastructure Library (ITIL) Service Support book. The qualification also covers ITIL Service Management principles in general, and the interdependencies between these and Change Management. Course Content I. Planning The planning and implementation of the Change process On complet......
 

Service Support constitutes part one of the four stage manager’s certificate programme. Upon successful completion of this course delegates must attend the Service Delivery course before going on to sit the Service Support and Service delivery 3 hour exams. This course provides comprehensive in-depth training in supporting IT services. It is accredited by, and follows the syllabus specif......
 

This course is an essential part of your preparation for your managers certificate examinations. For maximum benefit these events are scheduled within 10 days of the exams. This course aims to ensure that delegates have a complete and comprehensive understanding of the associated mock paper and are fully prepared for the exams....
 

This course provides comprehensive first-level training for anyone involved in support and delivery of IT Services. It is accredited by, and follows the syllabus specified by the Information Systems Examination Board of the British Computer Society (www.iseb.org.uk) It culminates in an optional one-hour multiple-choice examination for the ISEB Foundation Certificate in IT Service Management a......
 

This course is aimed at those who interact with IT and need to understand the technology, terms, roles and the emerging trends. Staff such as business analysts, managers, IT staff looking for an update...... anyone looking to solidify their knowledge and address the communications gap between business and corporate IT. Possibly just as importantly for business people, the course explains many o......
 

In order to create beneficial change in today’s dynamic business environment, it is necessary for business analysts to understand the organisational context in which they operate. Organisations are becoming increasingly dependent on information systems and the technology associated with them, but will fail to capitalise on them if business solutions developed do not relate closely to the b......
 

In order to communicate system requirements clearly and accurately to both business and IT stakeholders, it is vital for analysts and designers to be able to construct models from a variety of perspectives. In most cases these models will provide the basis for more detailed design. The starting point for this course is a set of requirements, as defined in the Systems Development Essentials co......
 

As people move into analysis, from either a business or technical background, they need to acquire a fundamental understanding of the systems development process, and the role and responsibilities of systems analysts and designers. This course provides these essential foundations and goes on to focus on systems investigation and quality assurance, as these underpin all successful systems deve......
 

In order to deliver solutions that meet business users’ demands, it is essential that systems development professionals thoroughly specify all aspects of the system design. They also need to ensure that the optimum testing and implementation strategy is adopted. This course focuses on those design and implementation issues. It is concerned with designing all aspects of the user interface ......
 

This course provides comprehensive first-level training for anyone involved in software testing. It is accredited by the Information Systems Examination Board of the British Computer Society (ISEB), and follows the syllabus specified by the International Software Testing Qualification Board (ISTQB). It culminates in an optional one-hour multiple choice examination for the ISEB Foundation Certif......
 

This course leads to the ISEB Intermediate Certificate in Software Testing examination (which is completed at the end of the course) and provides test analysts and test managers with highly practical knowledge and techniques. The certificate is a prerequisite to candidates wishing to take either of the Analyst or Manager Practitioner certificate, a qualification internationally recognised in th......
 

Today�s organisations require Business Analysts who can extend themselves beyond their conventional role of merely eliciting requirements. They require people who can undertake the requirements engineering process from elicitation to validation and retain ownership of requirements through implementation and testing. This course develops the skills needed to work with requirements stakeholders t......
 

Of all specialists involved in the development of an IT system, the Business Analyst is arguably the most client-facing. They are required to define the required system but, in order to do so, they must also interact with people. Requirements capture, prototyping, negotiation, stakeholder management, presentation of business options ï¿?all have a significant human dimension requiring a facility ......
 

In order to deliver radical and beneficial change, business analysts must be able to identify, evaluate and improve business processes. The use of modelling techniques facilitates a methodical and effective approach to defining change requirements. This allows public and commercial sector organisations to achieve significant improvements in the efficiency of their operations and the effectivene......
 

This course is intended for delegates who are new to the project management discipline, and working within an IT project environment. This qualification provides credible evidence that the individual concerned understands the basics of IT project management to a recognised standard. Candidates who successfully pass the Foundation Certificate are able to demonstrate an understanding of projec......
 

This course is accredited, and follows the syllabus published by the Information Systems Examination Board (ISEB) of the British Computer Society. It is designed to prepare existing and future IS Project Managers to take the examinations leading to the ISEB Certificate in Project Management for Information Systems, an internationally recognised and well respected qualification. This shortened ......
 

Organisations are continually looking for ways to develop the skills in their staff in the fastest and most cost-effective way - and to be assured of a return on their investment in training by seeing their staff acquire qualifications which are recognised as being highly relevant to their role in the organisation. This unique, highly practical and intensive 2 week QA-IQ course will equip d......
 

Organisations are continually looking for ways to develop the skills in their staff in the fastest and most cost-effective way - and to be assured of a return on their investment in training by seeing their staff acquire qualifications which are recognised as being highly relevant to their role in the organisation. This unique, highly practical and intensive 2 week QA-IQ course will equip d......
 

Business Analysts are increasingly required to extend themselves beyond their traditional role of developing and maintaining IT systems. They need the capability to understand the business strategy, use proven techniques to analyse the business area, and identify changes to business processes needed to meet internal and external challenges. This course develops the skills needed to work with s......
 

In order to retain the qualification of ’Registered PRINCE Practitioner’, candidates must pass the Re-registration examination every five years (the examination can be taken between three and five years). This examination is a one-hour open book paper. Delegates can only access the PRINCE2 manual during the examination. The examination paper contains a project management scenario abou......
 

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