Mouse Training
London, United Kingdom
http://www.mousetraining.com/

Media Awareness

This course has been designed to allow delegates to learn about and practice dealing with the Media and establish good media relations. At the end of the course delegates will be able to:- To demystify the media industry Show companies how to put themselves forward as experts in their Retrospective fields Promote a proactive approach to media rather than a reactive one To answer c......
 

This course has been designed to allow delegates to explore the role of a Help Desk within an organisation with a view to improving the level of service offered. Upon completion of this workshop delegates will be able to:- Understand the importance of their role on the help desk and as part of a team Identify and appreciate customer needs Communicate with all customers to achieve effe......
 

The effectiveness of training depends on the trainer’s ability to transfer knowledge and understanding. This course develops the skills in the full training lifecycle including design of a structured training programme, methods of facilitating the learning process and evaluation of effectiveness. The duration and exact content of each Train the Trainer course can be tailored to suit the......
 

It is vital that organisations make the most of the human resources available to them. An appraisal interview is a planned discussion between manager and member of staff to review progress, identify training needs and set objectives. Correctly handled, the benefits to the organisation are enormous. This course will enable delegates to practice the skills of researching, preparing and conducting......
 

Appointing the right people is a fundamental ingredient for the success of any organisation as well as being a significant investment. Getting the process right can lead to low turnover and high productivity, haphazard recruitment selection, on the other hand has serious implications for the success of the organisation. This programme is highly participative with the emphasis on developing e......
 

Effective interviewing is key to an organisation’s success, whether it be conducting an informal review, an appraisal or recruitment interview, it is important to get it right. This course will provide the opportunity for delegates to practice the skills of researching, preparing and conducting effective interviews. On completion of the course, the delegates will be able to conduct intervie......
 

This one-day course will show that negotiating skills are different from sales skills. They are of primary importance for sales people in the final stages of the sales process, but at the same time they are invoked daily by individuals at all levels in an organisation that are involved in both internal and external discussions. From simple extensions of a project plan to company-level commercia......
 

To build on and improve any existing sales skills to improve productivity. Course Outline Why do people buy? Devising a list of selling points The importance of uniqueness The seven steps of selling Prospecting Basic selling skills Selling solutions Relating your selling points to customer needs Presentation skills Closing the sale ...
 

The aim of the course is for delegates to enhance their own personal working style by introducing a range of practical models. Delegates are given ample opportunity to practice the models in the ’safe’ training environment, and receive constructive feedback from colleagues. A variety of training methods are used on the course, including group discussion, questionnaire analysis, syn......
 

The pace of change, the flexibility required of all staff, the higher rate of work output and productivity are some of the factors that put intense pressure on all of us. This course aims to improve our effective use of time. By the end of this course, delegates will understand the concepts of time management and the factors affecting their time. they will learn the necessary skills for achi......
 

This outstanding approach to time management is a highly effective programme because it shows delegates how to live by focus and control. It destroys the myth that "to do" list are the most effective method of time management and demonstrates how to achieve extraordinary results while simultaneously generating amazing levels of fulfillment. Course Outline Understand th......
 

Being competent in the ‘technical�IT. skills of the job is no longer enough. If we do not have appropriate ‘soft�skills - we lose or upset customers. Your staff will learn the key skills. Course Outline Overview Ensure the right perception of customer care Learn the key skills of questioning and how to apply them Your staff will learn how to improve their ‘Active�listen......
 

This two-day course highlights the concept that customer care has long been recognised as being fundamental to a successful and profitable company. But in the competitive, chaotic move into the 21st century it does not go far enough. Service or solution based companies must now embrace the concept of Total Customer Focus. Customer dissatisfaction often arises when the technical professional i......
 

Delegates will be able to understand the accounting framework and the jargon, which surrounds many transactions, use financial tools as a means of monitoring performance and ensuring that budgets are met. Delegates will also be able to read and comprehend balance sheets, profit and loss statements and annual reports and appreciate the importance of reducing unnecessary costs and working towards......
 

To help participants to understand profitability and control of liquidity, be familiar with the processes of cash flow forecasting and forward planning. Reconcile profit to cash, understand how to improve cash flow, and manage working capital. Course Outline Cash flow Cash flow statements and forecasts Forward planning Profit versus cash Reconciliation of profit to cash I......
 

To help participants to understand the budgeting processes and understand what are the key budgeting factors. Be able to prepare budgeted financial accounts and forecasts and compare and measure actual performance with budgeted performance. To analyse the cause of budgetary variance. Course Outline Why budgeting is necessary Types of budgets “Zero based�and incremental budgeti......
 

This course is to enable all delegates to deliver professional presentations using PowerPoint Course Outline Introduction The importance of a Good Presentation Presentation Planning In at the Deep End First Presentations Presentation Review Meeting the Needs of the Customers & understanding the customer Presentation Essentials Considerations Fo......
 

If you dislike or have a fear of speaking in public, take heart, you are not alone. Thousands of outwardly capable and confident people feel very uncomfortable at the thought of having to speak in front of people. We can put in place the first, but very important, stepping-stones in developing your speaking ability. Don’t worry about being shy or nervous or making mistakes, we won’t lau......
 

At the end of the workshop, delegates will be confident and able to deal with any type of telephone calls both internal and external. Course Outline Call Types Incoming Outgoing Internal Call Preparation Essential items Considerations Incoming Calls Courtesy and efficiency The external customer Difficult situations Taking / passing messages......
 

Success in today’s organisation is closely related to the ability to communicate ideas and messages effectively and succinctly. Poorly written correspondence can have disastrous results for your organisation and waste valuable time and resources. By the end of this course, delegates will have developed the necessary skills to communicate ideas in a clear, concise and effective way. This cou......
 

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