New Horizons Computer Learning Centers of Raleigh, Durham, Chapel Hill and Fayetteville
Durham, Fayetteville, Raleigh, North Carolina, United States
http://www.nhrtp.com/

Deploying Cisco Unified Contact Center Express v2.0 (Certificate)

This course provides knowledge and hands-on deployment experience for Unified Contact Center Express and Unified IP IVR. Deployment tasks include planning, installation, configuration, administration, script development, agent and supervisor deployments, and troubleshooting. Who should attend: Channel Partner / Reseller Customer Employee At completion: Design and plan a Unified ......
 

Geographically distributed enterprises are faced with the challenge of cutting costs while improving application performance at remote and branch sites. Cisco WAAS provides a solution that allows enterprises to centralize management of their data and optimize application performance over the WAN. In this course, students will learn about the business value of WAN optimization and application ac......
 

This course lays the foundation for gaining hand-on skills and significant understanding of packet telephony by presenting the technologies that are common for both Enterprise and Service Provider students. Who should attend: System Engineer Channel Partner/Reseller Customers At completion: After completing this course, the student should be able to: - Identify the components, proc......
 

Cisco Unified Voice Portal Implementation (CVPI) 4.0 is a hands-on, instructor-led course that covers the tasks necessary for the Operation, Administration, Maintenance and Provisioning (Ops Console) of Unified CVP as it is installed in a Comprehensive Intelligent Contact Manager Enterprise (ICME) environment. Lab exercises address the configuration of all CVP 4.0 product components as well as ......
 

GSSOC v1.0 is a 3 day instructor led course which utilizes text, lecture and hands-on implementations in order to convey the knowledge and skills taught in the course. GSSOC lays the groundwork for the understanding, configuration and implementation of the Cisco Global Site Selector. This course teaches the mechanism used to accomplish Global Server Load Balancing and Disaster Recovery situatio......
 

Cisco Communications Manager System Administration v6.0 (CCMSAv6.0) course focuses on the basic administration of the Cisco Communications Manager product and the devices that register to the Cisco Communications Manager. The course is 40% hands-on laboratory exercises that challenge the student to configure IP Phones, voice gateways, media resources such as Music on Hold, conference and transc......
 

This course provides the foundation of a Cisco IP Telephony network solution. This course is designed to provide the level one (on-site) support staff the skills needed to add, move, and change IP Telephony devices using Cisco Call Manager Who should attend: At completion: Install, move, add and change IP Telephony devices in an IP Telephony Network using Cisco CallManager. - Identify......
 

This course provides training for installing Citrix Presentation Server and Presentation Server Clients and using the various administrative consoles to configure published resources, policies, individual server and server farm settings. Who should attend: This course is intended for IT professionals, such as serer, network, systems and help desk administrators familiar with Microsoft Wind......
 

The goal of this course is to train network administrators to grow a dramatically increased number of routers/sites using these techniques instead of redesigning the network when additional sites or wiring configurations are added. Who should attend: Channel Partner / Reseller Customer Employee At completion: After completing this course, students will be able to: - Describe advanced ......
 

This course will enable learners to implement appropriate technologies to build scalable multilayer switched networks, and implement basic troubleshooting techniques in environments that use Cisco multilayer switches for client hosts and services. Who should attend: Channel Partner / Reseller Customer Employee At completion: After completing this course, students will be able to: - Give......
 

The aim of the Administering Unified Messaging (AUM) v5.0 course is to produce competent administrators of the Cisco Unity product, up to and including Release 5.0. By the end of this course, learners will be able to perform system setup and customization; add, delete, and modify subscribers; and monitor and maintain the Cisco Unity system. It is the initial course in a two-course series; the o......
 

This course teaches students how to implement an Analysis Services solution in an organization. The course discusses how to use the Analysis Services development and how to use the Analysis Services management. Who should attend: This course is intended for information technology (IT) professionals and developers who need to implement analysis solutions by using Microsoft SQL Server 2005 A......
 

This workshop is part of the breakout series of Babbage Simmel business analysis workshops that explore in depth the elements of the IIBA’s requirements cycle. It is also part of the four-course sequence leading to the Babbage Simmel Business Analysis Certification Program. Requirements planning is an often-overlooked process but one that is critical to the success of the requirements cycle......
 

This two-day workshop introduces participants to two of the critical components of the requirements cycle established by the International Institute of Business Analysis (IIBA�—requirements communication and solution assessment and validation. It provides coverage of the processes and skills necessary for effective communication of requirements and interaction with stakeholders including confl......
 

This three-day workshop (BAB-604) provides extensive coverage of those modeling techniques and methods involved in the analysis and documentation of requirements, including business process analysis, object-oriented analysis, and structured analysis. It addresses the tasks necessary for effective requirements analysis and documentation and presents modeling techniques that include business rule......
 

The goal of this workshop is to enhance the skills of those engaged in requirements elicitation and management and to increase the capability of an organization to deliver products and services that meet user and stakeholder needs. It provides a focused overview of both the “hard�and “soft�skills necessary for business analysis. Who should attend: The following individuals would benefit f......
 

This workshop provides an introduction to and overview of the critical skills and competencies of the business analyst and an introduction to enterprise analysis, the pre-project and organizational roles of the business analyst. Who should attend: The following individuals would benefit from participating in this workshop: •Business analysts seeking to improve their skills in business ana......
 

There is no more critical function in the management of successful projects than identifying a clear project scope, which includes identifying the requirements of the product the project will create. Unfortunately, identifying those requirements is difficult under even the best circumstances. Often, requirements are poorly understood even by business users of the systems or products to be creat......
 

This workshop is intended to provide knowledge of what a business analyst should do and how they should do it. More importantly, however, this workshop is designed to build a strong foundation in business analysis that can allow participants to understand why something should be done. It’s that “why�element that allows for understanding and answering test questions. ...
 

This course provides students with the knowledge and skills to efficiently and effectively integrate systems, employees, and trading partners through orchestration in a highly flexible and highly automated manner ...
 

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