New Horizons Learning Center Philippines
Makati City, Philippines
http://www.newhorizons.com.ph/

Managing Business Risk

Students will learn how to differentiate between traditional and contemporary risk management, identify the factors influencing a risk management model, identify and assess the various types of risks, create and implement a strategic risk management plan. ...
 

In this course, students will learn how to develop skills to effectively motivate, empower, and lead people. ...
 

In this course, students will learn how to develop effective skills to improve the interview process. ...
 

This course is designed to provide senior level help desk professionals with the knowledge necessary to successfully manage the strategic and tactical aspects of their support organizations. ...
 

The HDI Help Desk Analyst (HDA) Certification training program provides help desk and support center professionals with the tools, techniques and skills to achieve success as front-line analysts. ...
 

In this course, students will learn how to improve your business writing skills by understanding grammar rules. ...
 

This course provides an overview of the basics of selling with an emphasis on the different stages of the sales cycle. ...
 

This course provides guidelines and best practices for providing excellent customer service that will enable frontline associates and service staff in back-up and support roles to build, maintain, and increase a loyal customer base. ...
 

In this course, students will learn how to build a progressive environment in a learning organization by building effective leadership skills that inspire employees to innovate and create....
 

In this course, students will learn to budget and make sound financial decisions by analyzing financial statements, setting objectives, and monitoring performance. ...
 

In this course, students will learn how to understand advance financial concepts to make sound fiscal decisions. ...
 

Identify customer types, set customer expectations and maintain a positive attitude when working with customers. ...
 

In this course, learn how to develop and monitor service standards to support exceptional customer service; build customer service teams; understand your customers and how they measure service; and how to develop customer loyalty with your customers. ...
 

In this course, students learn to identify and manage difficult employees, monitor their behavior, develop clear and effective communications techniques, give and receive feedback, identify workplace conflicts and present resolutions. ...
 

In this course, students will learn about e-mail policies and learn how to write professional e-mail memos that convey appropriate messages. ...
 

In this course, students will learn how to develop effective and persuasive presentations. ...
 

In this course, students will learn how to understand the impact of cultural differences in the workplace. ...
 

The HDI Customer Support Specialist (CSS) Certification is targeted to individuals wishing to qualify to work in a customer support center/help desk environment. ...
 

Develop customer loyalty and incorporate an effective and cost-efficient customer relationship program. ...
 

In this course, supervisors, managers, employees, and team members will learn about communicating successfully while conducting business with individuals in other countries or other cultures. ...
 

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