New Horizons Learning Center Philippines
Alabang, Makati City, Marikina City, Philippines
http://www.newhorizons.com.ph/

Diversity

In this course, students will learn how to understand the impact of cultural differences in the workplace. At Course Completion: After completing this course, students will know how to: - Address common misconceptions about diversity, and identify the advantages of a diverse workplace. - Identify the impact of cultural differences on relationships, and identify personality styles, and the i......
 

In this course, students practice skills and apply principles for providing customer service remotely, via telephone and the web. Who Should Attend: New employees in a telephone or electronic-based customer service role in any industry, or current employees in this role in need of developing these skills. At Course Completion: Upon successful completion of this course, students will be ......
 

This course is for tudents who are in the customer service field and want to improve their knowledge of customer service basics. Students will discuss what it means to have a service culture in an organization. Outline: Top Lesson 1: Customer service basics Customers The service culture Top Lesson 2: Customer service skills Organization skills Communication factors Pe......
 

Develop customer loyalty and incorporate an effective and cost-efficient customer relationship program. At Course Completion: After completing this course, students will know how to: - Appreciate the value of culture and significance of cross-cultural communication, describe the impact of cultural differences on communication, and avoid miscommunication and conflicts that arise due to these......
 

In this course, supervisors, managers, employees, and team members will learn about communicating successfully while conducting business with individuals in other countries or other cultures. At Course Completion: After completing this course, students will know how to: - Appreciate the value of culture and significance of cross-cultural communication, describe the impact of cultural differ......
 

In this course, students learn how to effectively organize creative teams within your organization and meet the demands of thinking creatively. At Course Completion: After completing this course, students will know how to: - Appreciate creative thinking, and identify the steps in the creative process. - Prepare mentally and physically to be creative, and increase creativity. - Develop creat......
 

In this course students learn how to counsel and discipline employees who are poor performers or who are displaying unacceptable behavior. Unacceptable behavior generally falls into three categories: attendance, performance, and conduct. At Course Completion: After completing this course, students will know how to: - Identify the types of attendance problems, assess their impact, and determ......
 

In this course, students will learn how to effectively plan and execute an effective meeting. At Course Completion: After completing this course, students will know how to: - Identify the benefits, types and misconceptions about meetings, plan a meeting, participate in a meeting, and close a meeting. - Identify the types of meeting leaders and the characteristics of an effective meeting lea......
 

This course will provide students with strategies to communicate effectively across cultures. Who Should Attend: This course is for individuals who need to communicate clearly and effectively while conducting business in cultures other than their own. At Course Completion: Upon successful completion of this course, students will be able to: - examine differences between cultures, ident......
 

In this course, students will establish a coaching relationship with the coachee, use appropriate skills for conducting the coaching conversation, and be able to create, monitor, and modify the coaching action plan. Who Should Attend: Managers, supervisors, team members, team leaders, project managers, mentors and anyone who needs to coach and give feedback as part of his or her job and who......
 

In this course, students will learn how to develop a coaching style and strategy that motivates employees effectively. At Course Completion: After completing this course, students will know how to: - Define coaching and identify the qualities of an effective coach; and build a coaching foundation and plan a coaching strategy. - Motivate employees by identifying their individual personality ......
 

Effective communication skills are critical in today’s technology-driven workplace. New Horizons is uniquely positioned to help you with your goal of learning and using English for your career success. Through New Horizons English Language Program, you will: Improve your scores on English examinations. Select from many course options targeted at your specific needs and interests, such as ......
 

In this course, students will learn how to understand the fundamentals of managing and bringing about positive change within a business environment. At Course Completion: After completing this course, students will know how to: - Understand the fundamentals of managing change by identifying the levels of change, the misconceptions about change and the importance and benefits of change, as w......
 

Students will learn Safety Coordinator Knowledge. The heart of the COSS program is the solid foundation built on learning to read and apply the OSHA safety and training requirements in 29 CFR 1910 and 1926. Who Should Attend: The COSS must have a good working understanding of the essential safety programs that are common to most all business and industry. Some of the topics covered are: Haz......
 

In this course, students will learn how to describe and understand the budgeting process, identify the elements of a budget, and identify the types of budgets used within companies. At Course Completion: After completing this course, students will know how to: - Describe the budgeting process, identify the elements of a budget, and identify the types of budgets used within companies. - Use ......
 

Learn about ethical dilemmas in business and develop a decision making process for dealing with them. At Course Completion: After completing this course, students will know how to: - Define business ethics, balance personal values and organizational ethics, and follow a process for making good decisions when ethical dilemmas arise. - Identify criteria for whistle blowing, the risks associat......
 

understand the concepts of business etiquette and learn how to apply business etiquette rules in a wide variety of typical business situations. at course completion: after completing this course, students will know how to: - create a professional image, follow cubicle and office etiquette, and maintain positive office relationships. - use the internet appropriately when at work and handle ......
 

Understand the fundamentals of problem solving, develop critical thinking skills, and learn how to utilize problems solving techniques in a team environment At Course Completion: After completing this course, students will know how to: - Define the basic problem-solving approaches to effectively identify, manage, and solve problems. - Identify problem-solving techniques in the corporate wor......
 

learn how to use writing to effectively communicate information. at course completion: after completing this course, students will know how to: - improve writing skills by using writing guidelines and following the writing process to write effective sentences and paragraphs. - write effective business reports and letters, e-mail messages, and opinionated messages such as apology letters, ne......
 

In this course, students learn how to effectively take inbound customer service calls. Outline: Top Lesson 1: Telephone service fundamentals Good telephone service Discussing the benefits of good telephone service Discussing the guidelines for good telephone service Attitude and interpersonal skills Maintaining a positive attitude Using your voice effectively Greeting cu......
 

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