New Horizons Learning Centres of Australia
Sydney, Brisbane, Melbourne, Perth, Newcastle, Australia
http://www.nhaustralia.com.au/

Managing Performance

In this course, students will learn how to identify performance management and understand the importance of creating a performance management plan. Outline: Lesson 1: Understand performance management - Performance management - Understanding performance management - Performance management plan - Understanding performance management plan - Identifying performance expectations ......
 

In this course, students will learn how to develop skills to effectively motivate, empower, and lead people. Outline: Lesson 1: Leading with a vision - Role of leadership - Understanding differences between a leader and a manager - Identifying a leader - Vision - Defining a vision - Analyzing a situation - Writing a vision statement - Goals - Setting goals - Less......
 

Communicate the key concepts and principles underlying financial information, including accrual accounting Read the Balance Sheet and Profit and Loss Statement Interpret managements’ financial reports and evaluate financial performance Identify the factors that contribute towards Return on Investment Apply financial analysis techniques such as break even and discounted cash flo......
 

In this course, students will learn how to understand the fundamentals of managing and bringing about positive change within a business environment. Outline: Lesson 1: Fundamentals of change management - Basics of change management - Understanding levels of change - Identifying misconceptions about change - Importance of change - Understanding the benefits of change - Identif......
 

The Service Management Foundations (also known as Essentials) is a three-day course leading to an optional examination for the EXIN Foundation Certificate in IT Service Management. The Foundation Certificate is the entry level course within the IT Service Management certification scheme. Target group The ITIL Foundation Certificate is intended for people working in the field of IT Ser......
 

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To write good quality technical documents, you need clearly defined outcomes of what your writing must deliver, who your readers are, and how to present the information in the most useable way. Learning Outcomes: This course will give you the tips and techniques so that all your documents are clear, concise and consistent. You’ll systematically work through the planning, structuring, ......
 

In this course, students will learn how to effectively manage their time by identifying goals, creating daily plans, and recognizing obstacles. Outline: Lesson 1: Time management overview - Principles of time management - Understanding the benefits of time - Identifying different personality types - Assessing yourself - Productivity cycles - Pricing your time - Creating a t......
 

In this course, students will learn how to prepare for a typical interview panel, with all of the necessary documents, examples and supporting material to be at their best on the day. Learning Outcomes: By the end of this course students should be able to: Prepare documentation Understand the basis of situational questioning Prepare examples that best demonstrate their skills an......
 

Learn advanced sales strategies to improve sales and client relationships. Outline: Lesson 1: Sales fundamentals - The sales process - Understanding the sales process - Elements of selling - Collaborating with clients - Discussing decision-making practices - Understanding sales terms - Discussing sales terminology - Lesson 2: Your professional self - Developing you......
 

Learn advanced sales strategies to improve sales and client relationships. Outline: Lesson 1: Gaining customer commitment - Building relationships - Building good relationships with customers - Asking the client appropriate questions - Getting customer commitment - Demonstrating the need - Identifying the stages of need - Demonstrating need through envisioning - Satisfyin......
 

This two-day workshop introduces the skills that you need to produce reports and proposals that are consistent, concise, sharply focused and easy to understand. We look at the process you need to follow to create a report or proposal. Other topics include structuring your report or proposal so that people can get your message easily. Who should attend: This course is ideal for anyone who n......
 

Strengthen and build telephone communication skills so that the opportunities arising from inquiries, service and sales calls are maximised. Learning Outcomes: Maximise sales and service opportunities Cope effectively with a busy switchboard and heavy call traffic Project a confident and professional image Deal with difficult calls skillfully and create positive results from c......
 

Learning proper setup for a teleselling workplace, develop customer communication skills, maximize tele-call effectiveness, learn to develop prospect lists and build relationships, and gain close-sale skills. Outline: Lesson 1: Preparing for telesales - Preparing the workspace - Organizing the teleselling workspace - Identifying teleselling aids - Preparing to write telesales scr......
 

In this course, students will learn how to develop skills to effectively negotiate within a business setting. Outline: Lesson 1: Establishing your terms of agreement - Understanding negotiation objectives - Identifying objectives - Determining variables - Understanding and establishing your requirements - Establishing requirements - Working with a negotiation team - Le......
 

By the end of this program you should be able to: Defuse tense situations Resolve differences and find ways of working effectively with all types of people Focus on the issue, not the person Assert yourself and stand your ground Manage difficulties to achieve positive outcomes Who Should Attend: This course is suitable for anyone who deals with people in their day-to-day work. ......
 

Expand your horizons beyond the traditional role of the secretary or PA gain new skills, take on more responsibility and achieve greater work satisfaction. Learning Outcomes: The aim of this course is for each student to be able to: be more proactive and take the initiative streamline work so that more is achieved build relationships for better understanding recognise and deal......
 

Outline: Lesson 1: Fundamentals of presentation - Effective presentations - Understanding effective presentations - Understanding different types of presentations - Planning a presentation - Establishing objectives - Determining objectives - Making realistic objectives Lesson 2: Audience analysis and supporting material - Audience analysis - Analyzing the audience -......
 

Conflict, like toxic waste, is produced in abundance throughout organisations and then hasty efforts are made to bury it. Unfortunately, conflict has a way of seeping back and damaging the quality of your work experience and productivity of your organisation. Through this workshop, you will begin to both demystify and better manage everyday disputes, in order to resolve problems without damag......
 

Manage an inbound call center, measure quality and performance, and motivate call center staff. Outline: Lesson 1: Call center fundamentals - Establishing a call center - Discussing call center fundamentals - Understanding the benefits of a call center - Understanding the functions of a call center - Setting up the call center - Understanding the process - Discussing initia......
 

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