New Horizons Learning Centres of Australia
Sydney, Brisbane, Melbourne, Perth, Newcastle, Australia
http://www.nhaustralia.com.au/

Business Writing

Learn how to use writing to effectively communicate information. Outline: Lesson 1: Writing skills - Basic writing skills - Discussing basic writing skills - Discussing the writing process - Effective sentences and paragraphs - Choosing the right words - Discussing sentences - Identifying the components of effective paragraphs Lesson 2: Writing specific messages - Bus......
 

Understand the fundamentals of problem solving, develop critical thinking skills, and learn how to utilize problems solving techniques in a team environment Outline: Lesson 1: Problem solving basics - Fundamentals of problem solving - Discussing problem solving - Handling problems - Identifying problems - Effective problem-solving approaches - Discussing effective problem-sol......
 

In this workshop you will learn empowering communication and behavioural techniques that will enhance your self-confidence, credibility and effectiveness. You will also develop an understanding of the factors that underpin behaviour - values, beliefs and attitudes - in order to develop and strengthen your own assertiveness. The format for both days will be open, highly participative and int......
 

In this course, students will learn how to develop effective communications skills that build positive interactions with others. Outline: Lesson 1: Communication styles and methods - Communication styles - Identifying primary communication styles - Identifying secondary communication styles - Verbal and nonverbal communication - Using verbal communication - Using nonverbal me......
 

In this course, learn how to develop and monitor service standards to support exceptional customer service; build customer service teams; understand your customers and how they measure service; and how to develop customer loyalty with your customers. Outline: Lesson 1: Service standards - Fundamentals of service standards - Understanding service standards - Creating effective stand......
 

Identify customer types, set customer expectations and maintain a positive attitude when working with customers. Outline: Lesson 1: Customer service fundamentals - Customer service and customers - Understanding the importance of good service - Identifying the types of customers - Customer interaction - Building rapport with customers - Communicating with customers - Custome......
 

This course provides guidelines and best practices for providing excellent customer service that will enable frontline associates and service staff in back-up and support roles to build, maintain, and increase a loyal customer base. Outline: Lesson 1: Understanding Customer Service - Describe Customer Service - Identify Customer Expectations - Commit Yourself to Providing Excellent......
 

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