New Horizons Learning Centres of Australia
Brisbane, Melbourne, Newcastle, Perth, Sydney, Australia
http://www.nhaustralia.com.au/

Cisco Call Manager

ACCM teaches administrators how to perform the most frequently requested administrative tasks for installed Cisco IP telephones and users. ACCM is a new design for Cisco CallManager v4, and expands on and replaces the obsolete CCMBA course. Target Audience: PBX administrators, voice technicians, systems engineers and database administrators who are installing, maintaining and trou......
 

In this course, students will learn how to effectively organize and work within a team environment. Outline: Lesson 1: Understanding team fundamentals - Team fundamentals - Organizing a team - Identifying the importance of a team member - Differentiating between types of teams - Identifying team categories - Identifying a team life cycle and its size - Team member ro......
 

Check Point Security Administration I NGX (R65) is a foundation course for Check Point’’s flagship product, VPN-1 (NGX R65). This course provides an understanding of basic concepts and skills necessary to configure VPN-1. During this course, students will configure a Security Policy, and learn about managing and monitoring a secure network. Target Audience: Systems administrat......
 

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Develop the ability to design and write programs in the C++ language, emphasizing object-oriented approaches to designing solutions. Target Audience C programmers responsible for the development of advanced applications or systems programs in C++. Outline: Classes Creating a Data Structure Methods Object Scope C++ Input and Output Namespaces Data Abstraction ......
 

Learn how to be a successful sales manager, how to select sales professionals, and how to build unity in a sales team. Outline: Lesson 1: Effective sales teams - Managing sales - Identifying sales manager skills - Developing processes conducive to selling - Selecting sales professionals - Identifying successful sales professional qualities - Conducting an interview -......
 

Smarter Selling is the global sales training programme designed by the authors of the best selling book, ’Smarter Selling’. Participants are shown how to treat each buyer as unique and how to approach each buyer differently - how to respond credibly and create impact "in the moment" through intelligent questioning - always retaining a focus on what is best for the buyer, ......
 

In this course, students will learn how to understand the quality management process and identify ways to improve the quality of your organizations product and/or service. Outline: Lesson 1: Fundamentals of quality management - Defining quality management - The Quality movement - Quality in daily management - Incorporating improvements into daily management - Processes ......
 

From enterprise analysis and scope definition to requirements determination and conceptual design, the Fast Start® in Business Analysis workshop gives analysts a thorough understanding of the entire Systems Development Life Cycle. Replete with both hard and soft skills, this three-day course builds a sound strategy for analyzing business processes and demonstrates how to apply concepts and prac......
 

After completing the course, students will know how to: Build relationships with clients, identify the stages of need, help clients envision their needs, and satisfy the need through negotiation. Study the market by using sales strategies, analysing competitors, and researching clients. Use the consulting strategy and develop solutions for clients. Close a sale by demonstrating the be......
 

This course is a primer on the basics of Project Management. Students will learn how to use Project Management techniques to plan, organise, control, document and close out their projects successfully and with minimum risk. Pre-requisites: Some project management experience is helpful, but not required. Outline: Lesson 1: The Project Life Cycle - What is a Project? -......
 

Strengthen and build telephone communication skills so that the opportunities arising from inquiries, service and sales calls are maximised. Learning Outcomes: Maximise sales and service opportunities Cope effectively with a busy switchboard and heavy call traffic Project a confident and professional image Deal with difficult calls skillfully and create positive results from c......
 

In this course, students will learn how to identify performance management and understand the importance of creating a performance management plan. Outline: Lesson 1: Understand performance management - Performance management - Understanding performance management - Performance management plan - Understanding performance management plan - Identifying performance expectat......
 

Mac OS X Server Essentials is a four-day course designed to give technical coordinators and entry-level system administrators the skills, tools, and knowledge to implement and maintain a network that uses Mac OS X Server. Students learn how to install and configure Mac OS X Server to provide network-based services, such as file sharing, authentication, and printing. Tools for efficiently managi......
 

Learning proper setup for a teleselling workplace, develop customer communication skills, maximize tele-call effectiveness, learn to develop prospect lists and build relationships, and gain close-sale skills. Outline: Lesson 1: Preparing for telesales - Preparing the workspace - Organizing the teleselling workspace - Identifying teleselling aids - Preparing to write telesa......
 

In this course, students will learn how to develop skills to effectively motivate, empower, and lead people. At Course Completion After completing this course, students will know how to: Identify a leader and the role of leadership. Define the vision of an organisation. Draft a vision statement. Relate goals to the vision. Communicate the vision and gain support for the vision. Imple......
 

Mac OS X Support Essentials is a three-day, hands-on course that provides an in-depth exploration of troubleshooting on Mac OS X. This course is designed to give you a tour of the breadth of functionality of Mac OS X and the best methods for effectively supporting users of Mac OS X systems. The course is a combination of lectures and hands-on case study exercises that provide practical real-wor......
 

This course provides guidelines and best practices for providing excellent customer service that will enable frontline associates and service staff in back-up and support roles to build, maintain, and increase a loyal customer base. Outline: Lesson 1: Understanding Customer Service - Describe Customer Service - Identify Customer Expectations - Commit Yourself to Providing Exc......
 

In this course, students will learn how to develop effective skills to improve the interview process. At Course Completion: After completing this course, students will know how to: Identify the benefits of interviewing skills and the various types of interviews, define success factors, and identify the steps involved in writing and finalizing the success factors for a position. Estab......
 

Manage an inbound call center, measure quality and performance, and motivate call center staff. Outline: Lesson 1: Call center fundamentals - Establishing a call center - Discussing call center fundamentals - Understanding the benefits of a call center - Understanding the functions of a call center - Setting up the call center - Understanding the process - Discussing ......
 

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