Training School:New Horizons Learning Centres of Australia  Brisbane, Melbourne, Newcastle, Perth, Sydney, Australia http://www.nhaustralia.com.au/
Jobs & Resumes: Brisbane, Melbourne, Newcastle, Perth, Sydney Houses & Roommates: Brisbane, Melbourne, Newcastle, Perth, Sydney Travel Agencies: Brisbane, Melbourne, Perth, Sydney
Total 267 program(s)/course(s) available.
Financial Management for Non-Finance Managers Workshop Communicate the key concepts and principles underlying financial information, including accrual accounting
Read the Balance Sheet and Profit and Loss Statement
Interpret managements financial reports and evaluate financial performance
Identify the factors that contribute towards Return on Investment
Apply financial analysis techniques such as break even and discounted cash flo......
Writing Technical Documentation WorkshopTo write good quality technical documents, you need clearly defined outcomes of what your writing must deliver, who your readers are, and how to present the information in the most useable way.
Learning Outcomes:
This course will give you the tips and techniques so that all your documents are clear, concise and consistent. Youll systematically work through the planning, structuring, ......
Time ManagementIn this course, students will learn how to effectively manage their time by identifying goals, creating daily plans, and recognizing obstacles.
Outline:
Lesson 1: Time management overview
- Principles of time management
- Understanding the benefits of time
- Identifying different personality types
- Assessing yourself
- Productivity cycles
- Pricing your time
- Creat......
Excellence in ServiceIn this course, learn how to develop and monitor service standards to support exceptional customer service; build customer service teams; understand your customers and how they measure service; and how to develop customer loyalty with your customers.
Outline:
Lesson 1: Service standards
- Fundamentals of service standards
- Understanding service standards
- Creating effectiv......
Reports and Proposals Writing WorkshopThis two-day workshop introduces the skills that you need to produce reports and proposals that are consistent, concise, sharply focused and easy to understand. We look at the process you need to follow to create a report or proposal. Other topics include structuring your report or proposal so that people can get your message easily.
Who should attend:
This course is ideal for anyone who n......
Essential Skills for Secretaries & PAs WorkshopExpand your horizons beyond the traditional role of the secretary or PA gain new skills, take on more responsibility and achieve greater work satisfaction.
Learning Outcomes:
The aim of this course is for each student to be able to:
be more proactive and take the initiative
streamline work so that more is achieved
build relationships for better understanding
recognise and deal......
DiversityIn this course, students will learn how to understand the impact of cultural differences in the workplace.
Outline:
Lesson 1: Fundamentals of diversity
- Overview of diversity
- Identifying characteristics
- Identifying misconceptions
- Identifying approaches
- Advantages of diversity
- Identifying benefits
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Lesson 2: Identifying differences
- Cultural differe......
Creativity and InnovationIn this course, students learn how to effectively organize creative teams within your organization and meet the demands of thinking creatively.
Outline:
Lesson 1: Creative thinking basics
- Creative thinking
- Understanding creative thinking
- Identifying characteristics of creative thinkers
- The creative process
- Increasing concentration
- Discussing incubation and i......
Negotiating SkillsIn this course, students will learn how to develop skills to effectively negotiate within a business setting.
Outline:
Lesson 1: Establishing your terms of agreement
- Understanding negotiation objectives
- Identifying objectives
- Determining variables
- Understanding and establishing your requirements
- Establishing requirements
- Working with a negotiation team
......
Conflict Resolution WorkshopConflict, like toxic waste, is produced in abundance throughout organisations and then hasty efforts are made to bury it. Unfortunately, conflict has a way of seeping back and damaging the quality of your work experience and productivity of your organisation.
Through this workshop, you will begin to both demystify and better manage everyday disputes, in order to resolve problems without damag......
Assertiveness at Work WorkshopIn this workshop you will learn empowering communication and behavioural techniques that will enhance your self-confidence, credibility and effectiveness. You will also develop an understanding of the factors that underpin behaviour - values, beliefs and attitudes - in order to develop and strengthen your own assertiveness.
The format for both days will be open, highly participative and int......
Grammar SkillsIn this course, students will learn how to improve your business writing skills by understanding grammar rules.
Outline:
Lesson 1: The importance of grammar
- Grammar skills
- Improving grammar skills
- Writing clearly
- Nouns and verbs
- Identifying nouns
- Identifying verbs
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Lesson 2: Pronouns, adjectives, and adverbs
- Pronouns
- Identifying pronouns
- ......
Change ManagementIn this course, students will learn how to understand the fundamentals of managing and bringing about positive change within a business environment.
Outline:
Lesson 1: Fundamentals of change management
- Basics of change management
- Understanding levels of change
- Identifying misconceptions about change
- Importance of change
- Understanding the benefits of change
- ......
Effective Presentations
Lesson 1: Fundamentals of presentation
- Effective presentations
- Understanding effective presentations
- Understanding different types of presentations
- Planning a presentation
- Establishing objectives
- Determining objectives
- Making realistic objectives
Lesson 2: Audience analysis and supporting material
- Audience analysis
- Analyzing the audience
- Supporti......
Business Problem SolvingUnderstand the fundamentals of problem solving, develop critical thinking skills, and learn how to utilize problems solving techniques in a team environment
Outline:
Lesson 1: Problem solving basics
- Fundamentals of problem solving
- Discussing problem solving
- Handling problems
- Identifying problems
- Effective problem-solving approaches
- Discussing effective probl......
5 Star CoachingThe human capital of your organisation is one of its greatest assets. No matter how good your product is, the human component can be the make or break of a business. The transfer of knowledge and skill within organisations is a crucial part of this process and has implications on productivity, customer satisfaction and staff retention to name but a few.
Whether you are a long time or recen......
Business WritingLearn how to use writing to effectively communicate information.
Outline:
Lesson 1: Writing skills
- Basic writing skills
- Discussing basic writing skills
- Discussing the writing process
- Effective sentences and paragraphs
- Choosing the right words
- Discussing sentences
- Identifying the components of effective paragraphs
Lesson 2: Writing specific messages
......
Interpersonal CommunicationIn this course, students will learn how to develop effective communications skills that build positive interactions with others.
Outline:
Lesson 1: Communication styles and methods
- Communication styles
- Identifying primary communication styles
- Identifying secondary communication styles
- Verbal and nonverbal communication
- Using verbal communication
- Using nonve......
Adobe Acrobat 8.0In this course, students will use some of the new features of Acrobat 8.0 to produce professional-looking PDF documents.
Pre-requisite:
Outline:
Lesson 1: Creating PDF Documents
- Create a PDF Document Using a Blank Page
- Create PDF Documents from Other Applications
- Combine Multiple Files into a Single PDF
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Lesson 2: Reviewing PDF Documents
- Perform S......
Train the TrainerTrain the trainer is a component of continuous professional career development for those aspiring to supervisory / management positions or who hold leadership positions, where training is a vital competence. This course is often seen as a stepping stone towards enhancing a career in the field of training, learning and development, Human Resources, as well as supervisory and management roles.
......
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