New Horizons Malaysia
Kuala Lumpur, Kuantan, Penang, Petaling Jaya, Malaysia
http://www.newhorizons.com.my/

Marketing

In this course, students will develop essential marketing skills. They will learn strategic and tactical skills to use to create, execute, and evaluate a marketing plan. Who Should Attend: This course is designed for business people with little or no knowledge of marketing practices, as well as inexperienced marketing professionals. At Course Completion: Upon successful completion of th......
 

In this course, students will determine how to manage the team so that it remains effective. They will identify ways of building a team, apply strategies for managing a working team, and identify ways of effectively decommissioning a team. Who Should Attend: This course is intended for individuals charged with successfully leading a team. At Course Completion: Upon successful completion......
 

In this course, students will learn how to identify performance management and understand the importance of creating a performance management plan. At Course Completion: After completing this course, students will know how to: - Identify performance management and its common pitfalls, understand the importance of creating a performance management plan and the steps to establish the plan, an......
 

This course will assist students in understanding and implementing strategies that will help to manage conflict effectively. Who Should Attend: Any business professional who encounters conflict in the workplace. At Course Completion: Upon successful completion of this course, students will be able to: - develop skills to assess a conflict situation and monitor your reaction to the confl......
 

Students will learn how to differentiate between traditional and contemporary risk management, identify the factors influencing a risk management model, identify and assess the various types of risks, create and implement a strategic risk management plan. Who Should Attend: The typical students are specialists and non-risk managers who want to learn about risk management within an organizat......
 

In this course, students will learn how to develop skills to effectively motivate, empower, and lead people. At Course Completion: After completing this course, students will know how to: - Identify a leader and the role of leadership. Define the vision of an organization. Draft a vision statement. Relate goals to the vision. - Communicate the vision and gain support for the vision. Impleme......
 

In this course, students will learn how to develop effective skills to improve the interview process. At Course Completion: After completing this course, students will know how to: - Identify the benefits of interviewing skills and the various types of interviews, define success factors, and identify the steps involved in writing and finalizing the success factors for a position. - Establis......
 

In this course, students assess the team needs, attract candidates, interview them, select and hire the ideal candidate, and integrate the employee into their team. Who Should Attend: First-time managers who need to build a team. At Course Completion: Upon successful completion of this course, students will be able to: - Attract the right candidates. - Conduct behavioral interviews to i......
 

In this course, students will review the rules of grammar, identify common grammar errors, and refine their business writing style. Who Should Attend: Professionals who seek to improve their grammar usage for written communications. At Course Completion: Upon successful completion of this course, students will be able to: - examine nouns, pronouns, and verbs. - identify adjectives and ......
 

This course provides guidelines and best practices for providing excellent customer service that will enable frontline associates and service staff in back-up and support roles to build, maintain, and increase a loyal customer base. Outline: Top Lesson 1: Understanding Customer Service Describe Customer Service Identify Customer Expectations Commit Yourself to Providing Excellen......
 

This course provides an overview of the basic principles of business communication. It provides guidelines and best practices for effectively communicating in the workplace. At Course Completion: - Communicate formally and informally in business so there is a mutual understanding between the sender and the receiver. - Write clear, concise business communication so that it has a positive and......
 

In this course, students will learn how to build a progressive environment in a learning organization by building effective leadership skills that inspire employees to innovate and create. At Course Completion: After completing this course, students will know how to: - Build a progressive environment in a learning organization, and understand the responsibilities of a frontline leader. Unde......
 

This course will provide an overview of the basics of finance in business. It will cover financial roles and responsibilities in business organizations, discuss the purpose of financial reports and documents as well as how to read them At Course Completion: - Describe the relationship between business and finance. - Read financial reports and documents so that you can make informed business......
 

In this course, students practice skills and apply principles for providing face-to-face customer service to customers with technical issues. Who Should Attend: Customer service professionals providing technical support or service, on-site or by way of call center or email. At Course Completion: Upon successful completion of this course, students will be able to: - meet the customer. - ......
 

Identify customer types, set customer expectations and maintain a positive attitude when working with customers. At Course Completion: After completing this course, students will know how to: - Distinguish the different types of customers, appreciate the importance of customer service, build rapport and communicate with customers, and respond to customers while exceeding their expectations......
 

In this course, learn how to develop and monitor service standards to support exceptional customer service; build customer service teams; understand your customers and how they measure service; and how to develop customer loyalty with your customers. At Course Completion: After completing this course, students will know how to: - Discuss the basics of service standards, monitor service stan......
 

In this course, students learn to identify and manage difficult employees, monitor their behavior, develop clear and effective communications techniques, give and receive feedback, identify workplace conflicts and present resolutions. At Course Completion: After completing this course, students will know how to: - Identify difficult personality types and the effect they can have in an organ......
 

In this course, students will assess their current emotional intelligence capabilities, determine strengths, and identify areas for improvement. They will examine how emotions affect behavior and how those behaviors impact relationships with others. Who Should Attend: This course is designed for the emerging manager or mid-level manager. At Course Completion: Upon successful completion......
 

In this course, students will learn about e-mail policies and learn how to write professional e-mail memos that convey appropriate messages. At Course Completion: - Describe the various aspects of e-mail, use e-mail programs, decide when to write e-mail and when to avoid writing e-mail, and improve their e-mail writing skills. - Follow company policies regarding e-mail, follow copyright law......
 

In this course, students will learn how to develop effective and persuasive presentations. At Course Completion: After completing this course, students will know how to: - Identify and use effective presentations, use different types of presentations, plan a presentation, and determine primary and secondary objectives. - Analyze the audience, determine the supporting material, and learn abo......
 

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