New Horizons Malaysia
Kuala Lumpur, Kuantan, Penang, Petaling Jaya, Malaysia
http://www.newhorizons.com.my/

Call Center Management

Manage an inbound call center, measure quality and performance, and motivate call center staff. At Course Completion: After completing this course, students will know how to: - Identify the functions of a call center and determine the process for setting up a call center. - Identify the categories of ACD, technologies to monitor your employees, the benefits of skill-based routing, and how t......
 

Students will learn to identify career preferences, seek career counseling, recognize the skills that promote employability, identify and develop new skills, explore career options, network effectively, and avoid the pitfalls in career exploration. At Course Completion: After completing this course, students will know how to: - Identify career preferences, seek professional career counselin......
 

In this course, students learn techniques that will enhance skills for gathering, organizing, and reporting vital business information and demonstrate the power of Access as a financial data management and analysis tool. Who Should Attend: This course is designed for people who use Access on a regular basis, and who are also experienced with Excel. They understand how the various Access obj......
 

In this course, experienced Excel users gain an understanding of advanced data forecasting and charting techniques. It covers the risks and benefits of forecasting, different forecasting and trending methods, and ways to maximize profit potential. Who Should Attend: This course is designed for experienced Microsoft Excel users, including project managers, financial analysts, accountants, bu......
 

Learn procedures in a clinical setting, processing of confidential information relating to the patient’s demographics and medical information file, law & ethics, accuracy of source documents, bookkeeping and banking practices in the medical office. Outline: Top Lesson 1: Introduction Becoming a Successful Student The Healthcare Industry Top Lesson 2: Introduction to Medical......
 

Learn hands-on skills to enter as an entry level Insurance Biller and Basic Coder and will be prepared for certification as a Certified Billing and Coding Specialist. This course may be taken by itself or with Medical Insurance �Types. Outline: Top Lesson 1: Role Of Insurance Billing Specialist Identify the background and importance of accurate insurance claims submission, coding ......
 

The student is introduced to all coding rules associated with portions of Surgery, Radiology/Lab, and Medicine, with hands-on practices throughout. This coding course may be taken by itself or with the associated coding courses in any order. Outline: Top Lesson 1: Cardiovascular Surgery Section Understand cardiovascular services across three sections of the CPT (Surgery, Medicine an......
 

The student is introduced to all coding rules associated with Evaluation & Management, Anesthesia and a portion of surgery sections of the CPT coding with hands-on practices throughout. Outline: Top Lesson 1: Introduction To CPT Identify the uses of the CPT manual Know the importance of using the current year CPT manual Recognize the symbols used in the CPT manual List the ma......
 

Introduction to the entire Body System, including disease processes and diagnostic procedures. Students will memorize the primary anatomy and basic physiology of these systems, along with word parts that comprise many different medical terms. Outline: Top Lesson 1: Introduction to Word Parts Identify and define the four word parts Identify and define a combining form Analyze and......
 

Introduction to the entire Body System, including disease processes and diagnostic procedures. Students will memorize the primary anatomy and basic physiology of these systems, along with word parts that comprise many different medical terms. Outline: Top Lesson 1: Obstetrics and Neonatology Identify the organs and other structures relating to pregnancy Define and spell the word ......
 

This course is designed to provide employees in the health care and related industries with a basic understanding of what HIPAA is and how it will impact the way they work. It meets the HIPAA regulation for general awareness training, Outline: Top Lesson 1: Introduction HIPAA Legislation Why HIPAA? Who is Affected? What is Protected? How do I know if it’s PHI? Benefit......
 

This course provides the student with a very hands-on approach to learning the structure and necessity of medical facility software. The Medical Office Procedures & Administration course should be taken prior this course. Prerequisite(s) or equivalent knowledge: Medical Office Procedures and Administration Outline: Top Lesson 1: Introduction To Windows 2000 Professional Basic......
 

The Red Hat Certified Engineerâ„?course is designed for UNIX- and Linux-experienced users, networking specialists, and system administrators. This course provides hands-on training on Red Hat Enterprise Linux 4, and includes the RHCE Certification Lab Exam Who Should Attend: UNIX or Linux system administrators who have significant real-world experience with UNIX or Linux systems administrati......
 

This course is for users of Linux (or UNIX) who want to start building skills in systems administration on Red Hat Enterprise Linux, to a level where they can attach and configure a workstation on an existing network. Who Should Attend: Linux or UNIX users, who understand the basics of Red Hat Linux, that desire further technical training to begin the process of becoming a system administra......
 

This course is for users of Linux (or UNIX) who want to start building skills in systems administration on Red Hat Enterprise Linux, to a level where they can attach and configure a workstation on an existing network. Who Should Attend: Linux or UNIX users, who understand the basics of Red Hat Linux, that desire further technical training to begin the process of becoming a system administra......
 

RH253 will arm students with in-depth knowledge needed to configure common Red Hat Enterprise Linux network services and Securtiy Administration. There will be a special emphasis for Network and Local security tasks in this course. Who Should Attend: Linux or UNIX system administrators who already have some real world experience with Red hat Enterprise Linux systems administration, want a f......
 

An introduction to fundamental end-user and administrative tools in Red Hat Enterprise Linux, designed for students with little or no command-line Linux or UNIX experience. Who Should Attend: IT professionals who want to build user-level skills before learning Linux System and Network Administration. At Course Completion: A power user or junior administrator who can effectively install,......
 

An introduction to fundamental end-user and administrative tools in Red Hat Enterprise Linux, designed for students with little or no command-line Linux or UNIX experience. Who Should Attend: IT professionals who want to build user-level skills before learning Linux System and Network Administration. At Course Completion: A power user or junior administrator who can effectively install,......
 

This course is designed to provide network administrators and certification candidates with hands-on tasks on the most fundamental perimeter security technologies. The course covers the issues every administrator must be familiar with. At Course Completion: - Describe the core issues of building a perimeter network defense system. - Investigate the advanced concepts of the TCP/IP protocol ......
 

The Strategic Infrastructure Security course is designed to follow the hands-on skills utilized in the Tactical Perimeter Defense course and continues with hardening of strategic elements of your infrastructure, such as your Windows and Linux servers At Course Completion: - Detail the core issues of cryptography, including public and private key. - Harden SuSe Linux 10 Server computers. - H......
 

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