Training School:
Total 30 program(s)/course(s) available.
TEAM MANAGEMENT AND LEADERSHIP SKILLS Participants will be given a range of practical problems to solve as a group to understand, learn and apply leadership behaviours and skills in a variety of situations. The program covers Leadership Styles, Group Dynamics, Situational Leadership & Decision Making and Team Building....
EMPLOYMENT INTERVIEWING SKILLSHiring the right candidate is a critical element of the Hospitality Managers role. This program clearly identifies the major components of the interviewing and selection process. The major focus is on the considerations of hiring and the framework and skills of interviewing. The importance of asking for specific job related experience in behavioural terms in covered in detail; Participants will......
TIME MANAGEMENTTime Management draws attention to one of the Supervisor and Managers most valuable resource �Time. Participants will learn a simple format of Listing tasks, Establishing priorities, and working in a logical time effective manner Time Management techniques takes participants through both the theoretical and realistic application of Time Management in order to ensure that you maximize the effec......
MANAGING EMPLOYEE PERFORMANCEThis program tackles the difficult area of managing employees work performance with clear and practical approaches in relation to 4 key areas: Employee Evaluation, Coaching, Performance Appraisal and Positive Discipline. The primary focus of this module is on the process and interpersonal skills and techniques needed to provide objective and constructive feedback on individual performance. Obta......
TRAIN THE TRAINERThe Train the Trainer program is designed for busy Managers and Supervisors who are responsible for training and developing their employees. The principle focus of the program is developing practical and systematic techniques....
RecreationContent with your current profession but always wanted to learn the tips and techniques employed by professional chefs? Expand your passion for cooking by taking informal recreational cooking classes at the Niagara-on-the-Lake Culinary School.
Our recreational classes are now being developed for those who would like to focus on a specific area of interest or who simply want to expand their c......
Training & Development in the Hospitality IndustryThis module introduces the student to the Role & Functions and tools & techniques used By Professional Trainers in the Hospitality Industry . The demands of Hotel Guests, Employees and owners is studied in the context of technological change and the opportunities they represent in developing a competitive and successful Hospitality Business through the development of a learning organization . P......
Hospitality Computer SystemsThis module introduces the student to the use and application of computers in the Hospitality environment and covers:
Automation in the Hospitality Industry
Essentials of Computer Systems
Generic Application Software
Computer Based Reservation systems
Rooms management and Guest accounting Applications
Property management systems Interface
F & B Service Applications
Hotel Sales ......
Hospitality LawThe module examines the Law as it relates to the operation of an Hotel Business topics include:
Common law Basis for Laws governing the Hotelkeeper
Hotels & the Law of Contracts
Hotels and the Laws of Torts & Negligence
Duty to receive and refuse guests
Hotel Duties & Guest rights
Hotel Liability
Laws relating to Food & Beverage
Employment Laws
Tax laws...
Hospitality Sales & MarketingThe module introduces the student to the Role, Function, Tools and techniques used by Hospitality companies in the sales & marketing of their facilities . A strong emphasis is placed on developing the students interpersonal sales skills through specific projects . The program is also enhanced the involvement of professional Hotel Marketing Sales and Advertising and market research executives in......
Food & Beverage ManagementThis module introduces the student to the role and Functions of the Food & Beverage Manager:
Introduction the the Food Service Industry and the Role of the F & B Manager
The Menu
Production & Service
Design and Financing...
Hospitality Human Resource ManagementThis module introduces the Student to the role and Function of the Human Resource Department in a hospitality environment. The course is delivered in 4 broad sections with the overall aim of arming participants with the tools necessary to make effective HR management decisions:
Employment laws, Planning & Staffing
Human Resource Development
Compensation and labour Issues
Safety Discipl......
Financial AccountingThis program covers:
Introduction to Accounting
Accounting for Business Transactions
Accounting Adjustments
Completing the Accounting Cycle
Income Statements
Balance Sheets
Specialized Journals & subsidiary Ledgers
Cash
Receivables and Payables
Inventory
Property Equipment and other Assets
Current Liabilities and Payroll
Partnerships
Corporate Accounting
Bond Leas......
Hospitality Facilities DesignThe module introduces the Student to the complex world of Hospitality Facilities design and maintenance of these expensive resources particular emphasis is placed on
The role and Function and Goals of the Maintenance Department
The nature and technical aspects of all Building Mechanical Electrical and Water Systems, including HVAC, Lighting Laundry Food Production & Service Facilities
De......
Basic Hotel & Restaurant AccountingThe module covers:
Introduction to Accounting
Business Formation, Taxation & Insurance
Introduction to Financial Statements
Analysis of Balance Sheet Accounts
Analysis of Income Statement Accounts
The Book Keeping Process
General Ledger Software
Computerized Accounting Cycle
Restaurant Accounting 1 & 2
Hotel Accounting 1 & 2
Internal Control of Cash
How to read and Anal......
Marketing Hospitality ServicesThis Program is designed to provide students with basic knowledge and practical experience that will enable them to develop strategic and operating plans for hospitality properties. It stresses market orientation as a management philosophy that guides the design & delivery of guest service. The Program topics include:
Strategic Marketing Management
Guest Behaviour & Market Segments
Defin......
Hospitality TodayThis Program introduces the student to the various sectors of the Hospitality Industry and the various unique operating and management Issues of each sector, and includes:
Service makes the Difference
The Travel & Tourism Industry
Exploring Hospitality Careers
Hospitality Organization
Understanding the Restaurant Industry
Restaurant Organization & Management
Understanding the Wor......
Planning and Organizing the Housekeeping DepartmentThe Module covers Operational Management of the Housekeeping Department and includes:
The Role of Housekeeping in Hospitality Operations
Planning and Organizing the Housekeeping Department
Housekeeping Human Resource Issues
Managing Inventories
Controlling Expenses
Safety & Security
Managing an On premises Laundry
Guestroom Cleaning
Public Area and other types of Cleaning
C......
Supervision in the Hospitality IndustryThis module introduces the student to the basic principles of management and the key functions and tasks of a supervisor Topics covered include:
Supervison and the Management Process
Effective Communication
Supervisory Responsibilities
Recruitment & Seelction
Orientation & Traioning
Managing Productivity and controlling Labour Costs
Evaluating and Coaching
Discipline
Special ......
Front Office ManagementThis module introduces the student to the Lodging Industry and the key functions and tasks of the Front Office, including:
The Lodging Industry
Hotel Orgainisation
Front Office Operations
The Guest Cycle from Reservation to Check Out
The Role of Housekeeping in Hospitality Operations
Revenue Management
Managing Human Resource...
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