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Training School:

Northamptonshire Chamber of Commerce About
Northampton, United Kingdom
http://www.northants-chamber.co.uk/

Jobs & Resumes: Northampton
Houses & Roommates: Northampton


Total 99 program(s)/course(s) available.

write persuasive sales quotations, proposals & tenders Workshop

This master class details every stage of effective quotation writing from beginning to end. You start with the customer investigation, followed by drafting, structuring and writing the proposal documents. You learn how to write an accompanying letter and how to follow up. It adds up to a comprehensive lesson in how to win many more customers from your quotations, proposals and tender responses.......
 

Intermediate Excel 2003

Excel is a multi-functional tool that can aid in a number of business functions. It is useful for creating databases of customers and suppliers or can be used for financial reporting. The intermediate course takes you purely beyond understanding the basics of Excel to teaching some of the tools and techniques that will really add value to your systems Benefits for your organisation Th......
 

Dealing with Difficult Customers

Bad handling of a minor complaint can turn it into a major complaint-possibly with legal implications. Training helps to defuse a difficult situation, obtain the correct information and thus identify the real problem and the action that is required. Being prepared for typical complaints means a quick response, a quick resolution, and a customer who will remember how we helped them. Benefits......
 

Essential Customer Service

In every purchase transaction there can be this "Moment of Truth" when a customer needs some reassurance, or needs a problem to be resolved quickly. Can we recognise this "Moment" before it is too late and we lose that customer for good? Can we do something to resolve the situation and retain a happy customer? The answers are "Yes"; this training is essential to en......
 

Powerful Presentations

This course is designed for anyone who needs to sell an idea, a product or service to either internal or external buyers, or anyone who at any time (at work or socially), who may find themselves having to make a speech! It is often more effective to have a short, snappy presentation ready when you need to convince someone of your understanding of the way ahead. A picture is worth a thousand wor......
 

Employment Legislation

Employment legislation is forever changing and is focused upon protecting employees. It is therefore vital that employers are aware of their obligations to staff and make sure that their policies and procedures are in line with current legislation. Perhaps more importantly, clarity, a ’reasonable’ approach and perceived fairness are important factors in building motivation from your s......
 

Export Documentation

This course takes a deeper look at the necessary documents you will have to master if your business is to make a success of exporting. These will become an every day occurrence in international markets so it is vital they are understood before even attempting to export. Why attend? The course will deliver a comprehensive overview of export documentation at each stage of the export proc......
 

Successful Supervisory Management Workshop

The transition from team member to team leader is one of the most challenging. This pragmatic workshop teaches you how to increase work output, improve the quality of work and achieve greater flexibility in working. It is essential training for established and newly appointed supervisory staff. It is vital training for anyone about to become a supervisor. Who should attend? Superviso......
 

The Art of Persuasive Writing

Win the two second challenge-it takes less than two seconds for a reader to decide to read on or dismiss what you have written. The opening words of your headline, first sentence or web pages must instantly touch a chord in the reader’s mind. Every paragraph must engage the reader and raise curiosity for what they read next. Discover how professionals excel at this essential task. Bene......
 

Developing Assertiveness Skills

There are times at work when most of us feel that a particular situation is getting out of control. Although we recognise these situations it is sometimes difficult to understand why they occur and to take the corrective action. This course will teach you the assertiveness skills needed to deal with these situations. Why attend? The workplace can be a very stressful place and it is impo......
 

Effective Networking

This half day event aims to demystify the "art of networking" - after all, networking is just another way of saying , "interacting with people" - but somehow once you attach an agenda to it, it becomes a dirty word. On this masterclass participants will learn about using their individual style to communicate with people, how to put themselves and others at ease, explore boun......
 

Appraisal Skills

The appraisal is the one management task that provides a forum for effective communication and agreement between manager and co-worker. It does need a lot of preparation, the capturing of accurate data, knowledge of industry benchmarks, the setting of targets and the monitoring of results. But, without this information how does a manager control the department and plan for future performance? ......
 

Interviewing Skills

Experience shows that most managers are too busy to properly prepare for interviews; and then, because they have failed to plan the interview they compensate by talking and asking questions, providing the answers themselves, or prompting the ’candidate’ to give the required response! This can result in wrong decisions regarding the candidate being made. Why attend? This course......
 

Project 2003

Achieving effective project management is a very difficult task, particularly if there are a large number of projects going on at any one time. Monitoring, these projects is crucial if effective project management is to be achieved. This can happen through Microsoft Project. Benefits for your organisation This course is ideal for those needing to gain a comprehensive introduction into......
 

Letters of Credit

Credit Agreements and methods of payment in international markets can differ greatly to those in operation at home. To make a success of international trade it is imperative that you get paid and you will need a greater understanding of credit documents and methods of payment Objectives To provide in part 1 an insight into how Letters of Credit should be set up to be effective and in pa......
 

Finance for Non-Financial Managers Workshop

Using exercises in support of teaching and discussion, this course is provided in workshop format to assist and develop understanding of the essential elements of finance in businessin order that participants may be more effective with their role to the benefit of their employer’s business. The course is practical and supportive for those with little or no understanding of finance or a......
 

Role of the Company Secretary

Don’t you believe it! The Company Secretary is an officer of the company with extensive duties and responsibilities. Woe betide him or her if they do not know what those are for, when the chips are down, ignorance of the law is no excuse. Topics Covered Business registration following the 1981 Act Types of Company The Memorandum of Association The Articles of Association Process......
 

Emergency First Aid

The accident rate in places of work is generally increasing rather than declining. The most common form of accident involves slips, trips and falls. The consequences can even be fatal. This course will give you peace of mind and the security you need in the workplace environment to cover the most basic aspects of First Aid and emergencies. The course concentrates on resuscitation and the......
 

Winning and Keeping Profitable Customers

Successful selling is a very difficult skill to master. Differentiating from the competition is vital to business success. The course covers the fundementals of the processes that a sales person requires in today’s business. Attitudinal approaches are the key to achieving the most for the learner Why attend? This course is designed to the very latest approaches to winning and keepi......
 

Secretaries of Excellence

Secretaries and Personal Assistants are often the first point of contact for customers in many companies. It is important that a good first impression is made at this point of contact. This course will take you through the skills needed to make sure that the all- important first impression is a good one. Why attend? This one day course will support, motivate and empower secretaries and ......
 


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