Northamptonshire Chamber of Commerce
Northampton, United Kingdom
http://www.northants-chamber.co.uk/

Employment Legislation

Employment legislation is forever changing and is focused upon protecting employees. It is therefore vital that employers are aware of their obligations to staff and make sure that their policies and procedures are in line with current legislation. Perhaps more importantly, clarity, a ’reasonable’ approach and perceived fairness are important factors in building motivation from your s......
 

This course is designed for anyone who needs to sell an idea, a product or service to either internal or external buyers, or anyone who at any time (at work or socially), who may find themselves having to make a speech! It is often more effective to have a short, snappy presentation ready when you need to convince someone of your understanding of the way ahead. A picture is worth a thousand wor......
 

Microsoft Word is the world’s most common word processing package. It is essential to be able to use it efficiently in the workplace to carry out even the most basic of activities. There are courses here offered at introductory, intermediate and advanced levels. Why attend? Microsoft Word is a highly efficient and powerful word processing package. This introductory course covers al......
 

Handling complaints and difficult people are challenges faced by everyone who deals with the public. This highly participative programme gives delegates opportunities to practice the skills they need to deal confidently with the situations they face on a daily basis. Those who deal with complaints will understand the challenging nature of the work. This workshop helps delegates recognise that ......
 

This workshop gives an introduction to finance, providing an understanding of the operation of a business and improve understanding of the financial drivers. Using a business simulation aid to learning, delegates will improve their understanding of the following key points and improve their ability to contribute to the commercial well being of the company. Topics covered: Overview o......
 

This entertaining course is aimed at those key people who are in first contact with telephone callers or visitors. The event will demonstrate the importance of creating an early and positive image of the organisation and will provide delegates with the skills and confidence to ensure that all callers enjoy their ¡®visit¡¯. Reception management and security aspects are also thoroughly explored. ......
 

Microsoft Outlook is a powerful desktop management program that integrates email, scheduling, contacts and to-do tasks in one easy-to-use application. To work effectively within an organisation it is imperative that employees have a thorough understanding of Microsoft Outlook. Why attend? This course examines how to create and manage a database of contacts either from an imported data s......
 

Successful selling is a very difficult skill to master. The most successful sales people work in a professional manner and excel in a number of areas, which make them the best at what they do. Why attend? This course is designed to ensure that delegates have a clear understanding of the Attitude, Skills and Knowledge, which are vital in the development of the ’Profession Salesperso......
 

For a business to take advantage of the opportunities now available through the online world it must have a significant web presence. Without this it is very easy to get ignored by online customers, which will make it difficult for your company to benefit from the web. This course will explain how you can design your own website. Why attend? This course covers the essentials of Hyper Te......
 

It is vitally important that sales letters and flyers are attention grabbing and impactful if they are to be effective. This course explains how writing effective letters can help to win new business Why attend? This course will take delegates through a variety of proven techniques that will demonstrate how to write persuasive and attention grabbing copy that produces successful results......
 

With the right marketing strategies every business can expand and grow profitably. In almost every area of business today, an ever increasing number of suppliers, products and services chase smaller, more demanding customer niches. Some businesses are good at expanding into new activities and markets. They learn quickly and win. Many more however fail to grow as planned. Why attend: Thi......
 

The accident rate in places of work is generally increasing rather than declining. The most common form of accident involves slips, trips and falls. The consequences can even be fatal. This course will give you peace of mind and the security you need in the workplace environment to cover the most basic aspects of First Aid and emergencies. The course concentrates on resuscitation and the......
 

Almost every day, in every aspect of business; selling, buying or dealing with contractors, we can give and take to agree a deal. The skilled negotiator always achieves much more without upstaging the other party. Everyone, whether new to negotiating or a seasoned veteran, must attend this course. The skills you gain benefit you for a lifetime. Who Should Attend? Directors, managers and......
 

The appraisal is the one management task that provides a forum for effective communication and agreement between manager and co-worker. It does need a lot of preparation, the capturing of accurate data, knowledge of industry benchmarks, the setting of targets and the monitoring of results. But, without this information how does a manager control the department and plan for future performance? ......
 

Excel contains some very powerful features and this course gives ample opportunity to explore some of these. Who Should Attend? This course is designed for those who already possess a sound knowledge of Excel and who wish to apply increased automation in the production of their spreadsheets. By the end of this course delegates will be able to: Create and use appropriate styles ......
 

For most of us the issue of our data obligations is not an exciting issue -- perhaps something we would prefer to avoid. Whatever the size of your business however, the obligations are very real and the potential penalties for intentionally or unintentionally flouting those obligations are alarmingly high. So you have to face it. You need to be informed and up to date on this topic, especially ......
 

This course will really benefit any employee who has to work with data. The course will teach you tools and techniques of Access that can save you time but will also improve your presentation of data, aiding the analysis and interpretation of data. Who should attend? This course is designed to suit those who have a good understanding of the basic concepts of Access and are able to cre......
 

Operating an efficient and effective sick pay scheme can be extremely difficult. Working out which employees qualify for Statutory Sick Pay (SSP) and which employees don’t can be very problematic. This workshop, led by the Inland Revenue will ensure you understand everything you need to know about SSP. Why attend? This course will provide employers or their payroll staff with the k......
 

There are a number of different payment schemes that employers must adopt if they are to operate an effective payroll system. This course, ran by the Inland Revenue, will explain everything you need to know about Statutory Maternity Pay (SMP), Statutory Paternity Pay (SPP) and Statutory Adoption Pay (SAP) to run an effective payroll system. Why attend? This course will provide employers......
 

PowerPoint is one of the most popular packages on the market, helping you to deliver an effective and professional presentation. This workshop is designed to help existing users of PowerPoint to use some of the more advanced features to enhance their presentations. Delegates will be encouraged to bring along a sample presentation to work on. Objectives By the end of this course, del......
 

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