Nouri Associates, Inc.
San Francisco, California, United States
http://www.nouriassociates.com/

ITIL/ITSM Tool Analysis & Selection Workshop

Implementing ITIL or any Service Management model requires the adoption and application of tools. There are quite a number of tools available in the market but which one is best for you? This workshop will help you in defining your own requirements and helps you in setting up a selection path. Course Description The tool you select to support your IT support and delivery processes needs to......
 

The ITSM Mobilization Workshop is an intensive workshop facilitated by very experienced IT Service Management trainers/consultants. In five days you, as part of the core Implementation team and IT leadership, will build a business case and an action plan for the adoption of ITIL as a service management model. Course Description This exciting, 5-day workshop is the answer to “what’s next�i......
 

This course is designed for IT Leadership and senior IT managers. It covers the importance of ITIL as a best practices framework for IT departments and organizations in order to help the IT organizations align with business needs and deliver quality and cost effective services to their business counterparts. Course Description Designed for senior IT Managers, this course introduces the ITI......
 

This case study oriented course helps you in understanding what it takes to implement the COBIT framework in your organization and how you can organize a route towards implementation of COBIT Course Description In this 2 day COBIT implementation Workshop you will learn about the objectives and principles of COBIT and will understand what COBIT can mean for your organization. At the end of ......
 

Achieving BS15000 certification is an intensive case study oriented 2 day workshop. The workshop is designed for those involved in the BS15000 implementation process, and for those who would like to have a better understanding of what the implementation encompasses. Practical examples and real life case studies are used to guide you through the implementation route and prepares for the audit. ......
 

This three-day course introduces systems and software engineering managers and practitioners, appraisal team members, and engineering process group (e.g., SEPG, EPG) members to Capability Maturity Model® Integration (CMMI®) fundamental concepts. CMMI models are tools that help organizations improve their ability to develop and maintain quality products and services. CMMI models are an integrati......
 

This introductory course addresses the need for an IT control framework and explains COBIT addresses this in relation to other frameworks. Course Description In two hours you will learn about IT governance issues affecting organizations globally and the need for a proper control framework. COBIT is introduced and explained at a high level as the best practice model for IT governance. You w......
 

This course addresses the need for an IT control framework and explains how this is addressed by COBIT. The elements of the COBIT framework are explained using practical examples and scenario based learning. Course Description You will learn about IT governance issues that are affecting organizations globally and how COBIT addresses this need with a globally accepted IT control and governa......
 

ISO 20000 for Consultants is an intensive case study oriented 3 days workshop designed for internal auditors and consultants who play a role in the ISO 20000 implementation or in providing support around ISO 20000 implementations. Practical examples and real life case studies are used to guide you through the implementation route and prepare you to conduct a ISO 20000 assessment or audit. C......
 

The ISO/IEC 20000 Auditors course is an intensive 2-days workshop training relevant for professionals who play a role in auditing the ISO/IEC 20000 standard. Course Description This course is designed for professionals and certified auditors who would like to learn how to perform auditing activities as either internal or external auditors based on the ISO/IEC 20000 standard. At the end of ......
 

The Requirements for ISO 20000 Certification course provides you with an overview of the publications and ISO 20000 Part 1 of the standard and the role it fulfills within the IT service management domain. The course is designed for everyone within the organization who requires a high level overview of the ISO 20000 standard and all it’s components. Course Description In this case stud......
 

The ITIL Version 3 Service Manager Bridging Course offers candidates a fast track to update their ITIL Service Manager qualification, and gain recognition at the new ITIL Expert certification level. This qualification bridges the gap between the ITIL Manager’s Certificate in IT Service Management (versions 1 & 2) and the ITIL Expert certificate in IT Service Management (ITIL version 3). This co......
 

This course replaces the independent Service Level Management and Financial Management Practitioner Courses. In five days you will learn how to implement, manage and optimize the customer interactions and financial processes in an organization through interactive classroom training. Course Description This module focuses on the implementation and management of the processes and functions i......
 

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This course replaces the independent Change and Configuration Management Practitioner Courses. In five days you will learn how to implement, manage and optimize the CRC processes in an organization through interactive classroom training. Course Description This module focuses on the implementation and management of the processes and functions involved in achieving control and stability wit......
 

This course replaces the independent Service Desk/Incident Management and Problem Management Practitioner Courses. In five days you will learn how to implement, manage and optimize the SIP processes in an organization through interactive classroom training. Course Description This course focuses on the implementation and management of the processes and functions involved in managing except......
 

IT Infrastructure Library (ITIL) is a collection of Best Practices for the management and delivery of IT services and IT infrastructure. Because of decades of constant revision, these Best Practices have become a de-facto standard for the IT departments of all types of organizations. These Best Practices are presented in a service lifecycle model, including Service Strategy, Service Design, Ser......
 

This course introduces the learners to ITIL, ITSM and the key processes, which are part of the ITIL Best Practices Framework. This course includes a comprehensive case study to enable the learners to “Learn by Doing� Introduced as a new approach to ITIL training, NAI employs a mixture of online and classroom course delivery methods that balance classroom group dynamics and knowledge sharing wi......
 

The 2.5-hour long MOF Orientation Course aims to introduce the Microsoft Operations Framework (MOF) and evaluate the impact of MOF on enterprise IT service management strategies. Course Description MOF Orientation Course introduces the Microsoft Operations Framework in direct relation to IT Service Management (ITSM). The course enables you to evaluate MOF’s impact on an enterprise’s proces......
 

This ultimate exam preparation tool offers you a content refresher tool, a practice question section with diagnostic feedback and a 1-hour simulated exam. Course Description The ITIL Foundation Exam Preparation Guide contains a summary of the ITIL concepts and processes and provides different types of questions and assessments designed to test your learning on the Foundation level certific......
 

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