Nouri Associates, Inc.
San Francisco, California, United States
http://www.nouriassociates.com/

ITIL v2 Foundation (Certificate)

The ITIL Foundation Course - Instructor-led provides you with an experienced ITIL Masters Certified Trainer to guide you through the course and enable an in-depth understanding of the ITIL concepts through scheduled chats, conference calls and e-mail support. The ITIL Foundation Course is an award winning and EXIN accredited course comprising of an integrated case study learning approach and ri......
 

This 6½ hours e-learning course is specially designed for learners who are already certified at the Foundation level in previous versions of ITIL. The v3 Foundation Bridging Course trains previously certified Foundation learners on the new contents of the ITIL v3 Foundation syllabus. The course introduces learners to the concept of the service lifecycle approach to IT Service Management accordi......
 

The self paced ITIL Foundation Course is an award winning and EXIN accredited course comprising of an integrated case study learning approach and rich dynamic content in an interactive multimedia presentation. The 16 hour long modularized self-paced e-learning course introduces you to the concepts of IT Service Management (ITSM) and how to apply the industry standard IT Infrastructure Library (......
 

This course is specially designed for help-desk agents and first-level support staff with focus on the Service Desk function, Incident Management, Change Management, Configuration Management and Problem Management processes. Course Description ITIL for Help Desk Agents is designed to give the IT help-desk and support staff an overview of ITIL and IT Service Management, and an introduction ......
 

Besides introducing ITIL and ITSM, this course also gives an introduction to each of the ITIL processes. The extended awareness course provides you with an overview of the concepts within the ITIL Best practices and also introduces the principles of all ITIL processes. Course Description This course gives you an overview of the concepts within the ITIL Best Practices and also introduces yo......
 

The ITIL/ITSM Awareness course is perfectly suited for Managers and non-core IT people who do need an overview of IT Service Management and the role of ITIL within the service management domain. Course Description This course gives you an overview of the key concepts within the IT Infrastructure Library Best Practices. ITIL Best Practices are globally recognized as the preferred way of man......
 

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